Sales Representative Customer Service

Kenneth D. Taylor

Nashville, TN ****************@*****.*** 615-***-****

Human Resources and Management graduate with exceptional communication and interpersonal skills striving to support a company’s growth.

EDUCATION:

University of Tennessee at Chattanooga, Chattanooga, TN

B.S., Business Administration, May 2016

●Omega Psi Phi Fraternity Inc., Vice President, 2013-2016

●Campus Activities Board, Treasurer, 2012-2014

EXPERIENCE:

Enterprise Holdings, Nashville, TN

Management Assistant/Management Trainee, 2016-Current

●Successfully completed Enterprise’s six-month Management Trainee program.

●Trained new employees on sales techniques and communication effectiveness.

●Account Manager for Enterprise Truck rental; gained and maintained long term rental agreements.

Sprint PCS, Chattanooga, TN

Sales Representative, 2015 - 2016

●Built customer confidence by actively listening to their concerns and giving appropriate feedback.

●Top ten percent of the region in sales.

●Small business expert.

●Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.

Orange Grove Center, Chattanooga, TN

Patient Support, 2014 - 2015

●Provide emotional support to patients with intellectual disabilities.

●Monitored inventory by ordering supplies and medication bi-weekly.

Enterprise Rent-a-Car, Chattanooga, TN

Service Associate, 2012 - 2014

●Offered great customer service to clients and transported them safely to and from the store.

●Worked with team in preparing and placing over 500+ customers in rental cars.

FedEx, Nashville, TN

Package Handler, 2011 - 2012

●Utilizing quality control to inspect packages and ensure each item passed strict specifications.

●Prepared trucks for delivery and transport by managing travel time.

Disability Office at University of Tennessee at Chattanooga, Chattanooga, TN

Office Support, 2011- 2012

●Assisted disabled students by offering an array of services including: campus transportation, test proctoring, and troubleshooting various day-to-day tasks.

●Maintained an organized filing system and maintained integrity by helping file confidential paperwork.

SKILLS:

●Microsoft Office (Excel, Word, PowerPoint, Outlook)

●Management Information Systems

●Conflict and Stress Management

●Employee Scheduling

●Benefits & Compensation

●Training and Development

●Payroll Processes

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