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Customer Service Manager

Omaha, NE
October 31, 2018

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Shiloh Rail

**** ***** ** #*

Omaha, Ne *****

Phone 402-***-****


Objective: I am looking to obtain long-term employment with growth potential with a company where I can use my skills, hardworking ability and positive attitude to benefit my employer and be of service to others.

Education: 1995-1997 Selma High School -Selma, CA

1997-1999 North High School - Omaha, NE

Graduated with diploma

1999-2002 Metropolitan Community College

2012-2016 Metropolitan Community College

Major: Business Management

Degree: working towards my associates, at this time I have chosen to step away from school since some

of the courses either required attendance during the day, or the online courses were far more challenging then I felt necessary and still required assistance needed from a teacher at the college, that I would’ve preferred to be in the classroom itself for hands on.

Work Experience:

July 2012-Current TSYS Merchant Solutions

Technical Client Analyst

*Build programming files for POS devices

*Key orders to 3rd party vendor to ship to merchants in a timely manner

*Activate and Train merchants to process using their POS devices

*Assist both merchants and other departments in troubleshooting for the POS devices

*Rotate with team members after hours on call to assist merchants for hard down situations to get merchants back up for processing asap.

Product Quality Specialist II

*Build programming files for credit card terminals

*Clean and Refurbish Credit Card terminals

*Injection for Debit setup on credit card terminals and pinpads

*Packing and Shipping

*Restocking shelves with terminals for testing

*assisting in quarterly inventory

Sept 2010-2012 First Data Omaha, Ne

POS Help Desk-Associate Trainer

*Assist in troubleshooting credit card terminals

*Build Files for new terminals, assist walking through downloads

*Assist agents with questions related to the product

*Assist in training agents with the product as well as conducting refresher courses

Jan 2008-Sept 2010 First Data Omaha, Ne

Senior Customer Service Rep

*Provide extraordinary customer service for American Express Card Members.

*Assist Card Members in redeeming their pts for a large variety of redemptions

*Demonstrate problem solving skills to resolve Card Members issues

November 2007-2008 First Data Omaha, Ne

Fraud Detection Analyst

*Provide customer service for both inbound and outbound calls.

*Verify transactions made on debits cards thru Financial Institutions are valid

*Follow procedures and Scripting given to handle different Situations for each call taken.

May 2006-June 2006 Burger King Omaha, NE


*taking customers orders correctly and accurately

*cash handling

*bagging food to order

*cleaning lobby during down time

March 2005-March 2006 Sonic Omaha, NE

Assistant Manager

*providing customer service, handling customers needs and issues in a professional manner

*duties included cash handling, cleaning, cooking and food prep

*supervised up to 20 employees at a time

*kept track of inventory, invoices, food orders, deposits *made weekly schedule based on availability and

need, working off of sales and labor from previous year

Nov 2004-Feb 2005 Convergys Omaha, NE

Customer Service Representative

*taking inbound calls in a professional manner, treating all the customers with care and respect in regards

to whatever food product or inquiry they called for. All calls were in reference to ConAgra Foods


August 1999-Nov 2004 Pizza Hut Omaha, NE

Crew Member/Shift Manager

Worked for the company on and off from 1999-2002 and in 2003 became a shift manager

*customer service

*cash handling and making deposits

*supervised up to 15 employees at a time

*keeping track of labor, sales, invoices and truck orders *making weekly employee schedule

*duties included cleaning, cooking and prep

August 1997-June 2002 Kentucky Fried Chicken Omaha, NE


*provided customer service

*duties included prep, cleaning and putting away truck orders

*cross trained to take customer orders and pack food, and to work in the kitchen

Thank you for taking the time consider my application. I look forward to hearing back from you.

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