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Sales Customer Service

Ocean Springs, MS
October 31, 2018

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Professional Profile

Sales Leader with experience in growing and managing key accounts with multiple call points. Excel at strategic selling, targeting and establishing relationships with businesses within the community. Proficiencies include:

●Professional and Integrity Selling / Marketing Services and Products/ Provide Comprehensive solutions and effectively close for the business / 16 years of professional B2B sales experience / 16 years of Successful Business Development and Entrepreneurship

●Key account penetration / Sale presentations to a variety of industries / Motivated to deliver exceptional customer service

●Managing / Teaching / Presenting to Groups / Team Leading / Facilitating

Demonstrated adaptability to succeed in new industries through determination, dedication, and the desire to prosper.

Professional Experience

Hiers Construction

Administrator, April 2018 – present

Use Quickbooks for the bookkeeping – receivables, payables, invoicing, etc.

Talk with customers and vendors – keep good rapport with both while working with each

Work diligently with attorneys, unemployment security and other State departments

Keep email, phone messages and website messages updated; schedule meetings

Temp Jobs with various companies

Administrator at a Funeral Home, September 2017 – January 2018

Worked with families on the details of their loved ones

Worked with the VA, law enforcement, cemeteries, florists, funeral homes, etc. to coordinate with each other to make funerals run smoothly for families of the decease

Coordinated with families regarding obituaries and all stationary for services; typed and submitted obits to newspapers and printed out all stationary

Planned and coordinated major event at all 5 locations during holiday season for patrons

Administrative Assistant at Surveying Company, March - July 2017

●Originate, proofread, edit, and finalize correspondence, reports and spreadsheets

●Routing incoming calls, word processing, filing and maintaining filing systems, copying/scanning, processing incoming/outgoing mail, maintaining office supply, ordering and inventory

●Run closure reports for draftsman using Deed-Chek software and research deeds at county courthouse

SGK Landscapes

Marketing and Sales Professional, January 2016 - December 2016

●Generate new business from commercial organizations & residential leads needing new installations, landscape maintenance or having other needs for SGK’s solutions

●Estimate and sell landscape maintenance work and enhancement on existing projects

●Develop sales strategies and Deliver effective sales presentations

●Maintain exceptional internal and external customer communication

●Maintain accurate sales documentation

●Maintain up-to-date knowledge of all products & services and stay current with market trends

●Build name recognition throughout the Tupelo and surrounding areas. Develop beneficial relationships throughout the community with such groups like - Chamber of Commerce.

●Maintain prospecting information, leads, opportunities, etc. through the sales process in our CRM network/data base.

Merchants Foodservice

District Sales Representative, May 2012 – July 2013

●Rebuilding of territory after a 3-month vacancy

●Primary Focus involved maximizing growth within existing accounts, building relationships throughout multiple food preparation industries, increased new accounts by getting referrals from customers and talking to as many business owners as possible every single day!

●Increased sales 54% over previous DSR performance and grew my territory over 40%

●Provide product support to accounts; including detailed menu analysis/costs and introduce new menu ideas for customer growth and success

●Collaborate with cross-functional departments, including: Business Review, Business Development, Transportation, Vendors/Brokers and Logistics

Prudential Starkville Properties

Realtor, Licensed July 2001- July 2012

●Awarded Member of the Million Dollar Club, years 2002- 2004 (inventory sold over 2 million dollars per year)

●Increased Income by 50%, 4 years in a row

●Listed and Sold Residential, Commercial, and Undeveloped land

●Prepared documents such as representation agreements, purchasing/selling contracts and Property Management

●Negotiated between buyers and sellers in order to finalize a contract. Developed relationships with lenders, Realtors, home inspectors, contractors, surveyors and appraisers during the Contract period until the closing.

MoonShadow Boutique

Owner, March 2010 – August 2011

●Purchased existing business and immediately had an increase in monthly sales of 60% over the previous year.

●Developed comprehensive business plans for marketing concepts, product plans, organized events and sponsorships within the community to market new lines of merchandise.

●Managerial/Ownership responsibilities; Purchased new clothing lines consistent with fashion trends, added new designer lines to inventory and receiving sales orders, accounts payable, sales taxes, payroll etc…

●Attended Markets in LA, Las Vegas, and Atlanta, research new designers and trends for upcoming seasons.

Starkville Computers, Inc

Owner / Marketing, Management and Sales

June 2000 - Dec 2010

●More than tripled business 2005 – 2010, producing over $1.2 Million dollars in gross sales

●Business grew over 300% in 2007 in both retail and business customer sales

●Increased average account sales volume by 50% / Increased territory account base by 70%

●Voted BEST Computer Store in the Golden Triangle, years 2005-2011

●Successfully execute sales presentations to a variety of clients: Large Medical Clinics, Law Firms, University Departments, Coal Mine Industry, Churches, Law Firms, etc.

●During the growth of the company, my responsibilities were B2B sales, human resources, customer service, marketing, community involvement and public relations.

●Proficient in product knowledge, presentation, pricing, effective communication, closing techniques, after the sale customer care, and dispute resolution.

●Attended seminars and conferences which assisted in research, education and development for new avenues of business, different techniques in making Starkville Computers more efficient utilizing our existing procedures for contracts, bids, etc.


Mississippi State University, Starkville, MS

Bachelor of Business Administration, 2000

MS Gulf Coast Community College, Gautier, MS

Associates of Arts Degree, 199

Education 100% personally financed; held 2 jobs

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