Karla Velasquez-Aleman

ac7kiz@r.postjobfree.com *2800 SW 255 Ter, Homestead, FL 33032 786-***-****

CANDIDATE: CUSTOMER SERVICE SKILL EXPERTISE

Office Schools Experience~ Real Estate Office Experience~ Customer Service ~ and Assisted in Summer Program 2006

Multilingual, forward-looking customer service professional with an outstanding background in client relations for Arazoza& Fernandez-Fraga, P.A. and solid knowledge of the computer programs. Fluent in English and Spanish. Technically proficient in Microsoft Office, excel, adobe acrobat, billing system, and Odyssey.

CAREER ACCOMPLISHMENT

Center for diversity in Engineering

Made time cards and helped with the payroll and made name tags for students and teachers

Assisted in the Summer Academy 2006 at the Gear Up South Dade Empowerment Program

Prepared folders for Staff Orientation and made interview schedules.

MDC Community Education

Registered students for ESL language classes and made evaluations of teachers

Resolved any student inquiries about classes and registration and teacher’s complaints

PROFESSIONAL EXPERIENCE

My Little World Preschool/ 9730 SW 183rd Street, Miami, FL 33157

Teacher (Toddler) 08/04/2014- 10/09/2015

Take care of infants and toddlers

Make lesson plans for daily class

Clean class for the following day

Teach toddlers according to age appropriate

Discuss any concern of child with parents

Engage with parents in activities with child

Arazoza& Fernandez-Fraga P.A 2100 SAlzedo Street Ste 300, Coral Gables, FL 33134

Front Desk Receptionist 08/07/2006-04/10/2012

Answer and direct phone calls to appropriate extensions

Greet and help clients with what they need

Request files from storage and sort mail

Ship packages via Fed-Ex

Do certified mail and labels

Keep track of the amount of postages sent daily

Did other work as assigned

Made appointments for clients to see attorney

Filed litigation paperwork and sent them to court

Sent invoices for clients

Made letters to be filed with complaints

Pollo Tropical 18701 South Dixie Highway Miami, FL 33157

Cashier 01/05/2006-08/07/2006

Greet Customers

Sale Food

Cash Register

Victoria Secret- Miami International Mall, Miami, FL

Sales Associate 2006/2007

Help customer with what they are looking for

Sale panties and bra within a specific time

Fix and accommodate department assigned

Try to sale as much product as possible

FIU Center for Diversity in Engineering- Miami, FL

Office Assistant 02/2006-08/2006

In charge of the Educational Logs

Making Interviews Appointments

Date Entry

Make staff time cards

Help with Payroll

File Documents

Answer Phone calls and Greet visitors

MDC Community Education- 300 NE 2nd Ave, Miami, FL 33131

Information Specialist 09/2003-02/2006

Meet with the public in person and assisted Instructor in ESL Lab

Advise students regarding course requirements and testing pre-requisite

Help students select the appropriate course or schedule that the program offers

Register students and make schedule changes according to students’ needs and course availabilities through the Odyssey System

MDC Media Relations Department- 300 NE 2nd Ave Miami, FL 33131

Student Assistant 09/2003-02/2006

Cutting/Pasting/Scanning and the distribution of the Daily News Clippings.

Pick-Up/ Drop-Off Department mail and subscriptions

Answering ongoing regular telephone calls

EDUCATION

Florida Technical College- Miami FL 33157

Billing and Coding – Present

Miami-Dade College- Miami, FL 33131

Notary Public-07/31/2009

Miami Dade College- Miami, FL 33032

45 Hours Child Care 07/01/2014

Miami Dade College- Miami, FL 33032

Tax Preparer 06/27/2013

Miami Dade College- Miami, FL 33131

Associates in Arts Degree in Social Work- 2001-2004

Miami Senior High School- Miami, FL

High School Diploma- 06/2000

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