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Chemical Engineering Customer Service

Location:
Seattle, Washington, United States
Posted:
October 31, 2018

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Resume:

Ryan Nave

ac7kiy@r.postjobfree.com

253-***-****

Tacoma, WA

Project Coordinator/Design Related Skills Set:

• Work with engineers to ensure products being used are viable and cost effective.

• Work with engineers to ensure builds will functionally work.

• Utilize Microsoft Project to maintain timelines for multiple projects simultaneously.

• Plan approaches to multi million dollar accounts for CCTV, access control, and life safety systems.

• Perform price analysis on materials for proposals.

• Generate sub-contractor responsibility forms, this includes delay penalties.

• Identify viable sub-contractors in the area of operation and solicit quotes from them.

• Utilize Blue Beam to establish device counts and wire/conduit lengths.

• Use device counts and client requests to propose software capable of achieving desired results.

• Meet with local distribution reps to utilize the most appropriate material for a proposed job.

• Identify potential problems or opportunities when RFP’s are received.

• Establish terms and conditions when submitting proposals which contain inclusions and exclusions.

• Identify opportunities with business development team.

• Generate internal scopes using priced bid sheets in order to adjust where necessary to win bids and maximize profit.

• Generate file systems to maintain proposals and proposal statuses.

• Ensured DoD compliance was followed to safeguard personnel records including electronic records while operating DoD contracts.

• Identify problematic areas and work with team members to reduce unnecessary losses.

• Trained employees to follow protocols when handling sensitive information. Communication Skills:

• Expert level knowledge of Microsoft outlook, Word, Excel, and Power Point

• Excellent over the phone and in person customer service with internal and external customers

• Bilingual – English and Norwegian

Professional Experience:

Skyline Communications – Estimator/Project Cordinator -Aug 2018 - Current

• Generate action plans and drawings using bluebeam to be given to CAD technicians.

• Meet with manufacturers to review new products.

• Generate estimates to be given to clients.

• Meet with distributors to establish rates on recurring materials

• Generate budgets for long term projects.

• Current secret security clearance

Evergreen fire and security – Estimator/Project Cordinator -Jul 2015 - Mar 2018

• Generate action plans and drawings using bluebeam to be given to CAD technicians.

• Meet with manufacturers to review new products.

• Generate estimates to be given to clients.

• Meet with distributors to establish rates on recurring materials

• Scripted new application method of tracking and creating work orders for the company.

• Created database and tracking tool for project maintenance.

• Generate budgets for long term projects.

• Current secret security clearance.

Retail and temp work – Various -Mar 2014 - Jul 2015

• Operated in retail management positions supervising and training personnel.

• Performed security details in restricted areas.

• Monitored the health of server farms.

• Tested new software and hardware for various companies. Direct Security Integration – Supervisor -Jul 2012-Jan 2014

• Supervised a Team of 6 individuals in a global security operation center

• Highly Skilled in end user application of the Lenel Security program

• Generated Policies and Procedures for start-up company

• Ensured Workload is evenly distributed amongst team members

• Utilized a global network to ensure Customers from around the world are satisfied

• Created tools for tracking device outages using Microsoft Excel

• Routinely dived into trouble devices to ensure all measures are taken to resolve the issue as fast as possible.

• Created training programs to ensure personnel are capable of handling contingency situations

• Programmed several secure sites in the Lenel system

• Use various Microsoft office programs to create reports and communicate finding with various site managers.

Key Bank – Teller – Jan 2011 - Nov 2011

• Worked with clientele to establish and improve accounts

• Ranked number 3 teller in the South Puget Sound in account generation

• Ensured funds were accounted for on a daily basis

• Trained to identify potential robbery threats as well as counterfeit scams

• Worked with clientele to ensure the best products were being utilized United States Air Force – Payroll and Accounting – Jun 2004 - Aug 2010

• Lead a 3 man section in ensuring members payroll was correct receiving accolades from command level for accuracy and speed.

• Ensured funds were secure while on global missions

• Trained in crisis management and workplace violence procedures

• Designed secure site structure for funds storage

• Created processes to track training using excel for 60+ personnel

• Maintained a TS security clearance while on active duty

• Instructed over 400 personnel in new travel payment software

• Managed the Debt program for more than 5,000 personnel

• Operated in accounts payable office on several multi-million dollar accounts Education and Training:

Tacoma Community College – Major – Chemical Engineering Haugesund Universtiy – Major – Chemical Engineering Certified in the Lenel access control and intrusion detection program



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