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Customer Service Social Media

San Diego, CA
October 31, 2018

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** ***** ** *** ******** service, hospitality & event planning industry

Passionate about delivering high-end customer service and WOW to all

Successfully builds long-lasting relationships with customers and vendors

Highly organized, able to multi-task effectively and work with a team

Self-starter always hitting the ground running with a can-do attitude and positive energy


San Diego Property Management, 3/18 - Present

San Diego, CA


Advertise and show vacant units, process rental applications and prepare leasing documents

Communicate all pertinent information to tenants regarding their well-being

Coordinate with maintenance and tenants to complete all needed repairs and follow-up to confirm completion

Coordinate with tenants and corporate for move-ins and move-outs

Submit Weekly Reports on the status of the property

Enforce rules and regulations of the property

Maintain general premises of property in a clean, orderly and safe condition

TurnKey Vacation Rentals, 5/17 - 5/18

San Diego, CA


Provided homeowner peace of mind by managing their vacation rental and being the point person for any matters of the home

Performed pre-arrival inspection of properties to discover and resolve issues at homes before it affects a guest or a homeowner

Proactively identified issues and/or quality assurance concerns

Recruited and interviewed independent contractors to inspect vacation rentals

Performed light maintenance as needed

Managed and performed various tasks, such as onboarding new properties, executing 360 photo tours, and conducting inventory for Turnkey standards

Responded to ad-hoc guest or homeowner related issues and solve problems efficiently and with a sense of urgency

Utilized Salesforce to manage all vacation rental accounts

Established relationships with vendors and housekeepers to create a preferred network

Provided top-notch customer service to guests and homeowners

Greystar, 11/15 - 5/17

San Diego, CA


Received the 2016 Concierge of the Year Award for Southern California

Created and executed at least 6 social monthly events and other miscellaneous resident related functions for a 612-unit property to achieve community goals surrounding resident retention

Processed amenity reservations which includes payment submission, coordination and room prep

Created and produced activity announcements, newsletters and flyers for the properties as needed

Established relationships and partnerships with various vendors and clients

Provided input into the development of the events budget

Managed booking of the Guest Suite, which includes check-in & check-out, cleaning and maintenance, tours, restocking of toiletries and preparation for the next guest

Processed and stored residents’ packages daily

Coordinated interview process and made recommendations for the hiring of qualified and certified instructors for on-site activities. Assisted and trained on-site staff to host successful resident activities

Utilized Yardi, Active Building resident portal and Facebook to handle service requests, retrieved resident info and communicate with residents

Assisted the leasing office with various duties when needed

Westfield Century City, 11/10 - 8/15

Los Angeles, CA



Enhanced the customer service experience by going above and beyond with every guest by identifying solutions before being asked, off the property recommendations, complimentary coupons to various stores or escorting guests to a destination in the center

Produced and curated a VIP event for 100 LA area Concierge which involved complimentary food and drinks at 2 restaurants, signature services at select stores and a month of valet

Established and developed strong relationships with 20 mall tenants, hotels and businesses surrounding the community for partnership marketing opportunities and as a liaison to the center

Transformed the team's written three page daily report into a half page digital format, cutting down paper usage to 90% and reporting needs to 50%

Created a template to streamline the WRewards loyalty program review of points submitted, which cut response time to 50%

Recruited, hired, and trained 5 candidates for positions within the Guest Services team

Developed a Division of Responsibilities document for the Guest Services team to equally distribute the execution, monitoring and reporting of our 30 duties

Sold American Express gift cards weekly, which included secured payment handling, bank deposits and reviewing reconciliation of transactions

Kellogg School of Management, Alumni Relations 3/08 - 8/10

Evanston, IL


Reduced the duties of the Director of Events by 15% assisting with the overall management, planning, and on-site coordination of Reunion, receptions, donor recognition, cultivation and stewardship events

Maintained and cultivated lasting relationships with vendors for all events to negotiate special pricing and slash expenses by 20%

Managed a reunion-year committee team of 20, including weekly phone meetings and increasing participation in reunion activities by 10%

Cut down the online Reunion registration form by 10% by removing unnecessary fields and connecting the registration to the alumni profile

TECHNICAL SKILLS PayLease, Appfolio, Inside Maps, Yardi, Salesforce, Core Logic, Active Building, PosterMyWall, Language Line, Front Page, Audacity, GoTo Meeting, Studio Production, MAC OS, Microsoft Office, Google Docs

SOCIAL MEDIA SKILLS Facebook, Pinterest, Wordpress, Linkedin, Yammer, Twitter, Instagram, Kipsu, Hootsuite

PUBLICATIONS Event Tips from A-Z

EDUCATION Bachelor of Business Administration, Western Michigan University

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