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Customer Service Air Force

Norristown, PA
October 31, 2018

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**** ***** ******

Philadelphia, Pennsylvania 19135



**University Of Phoenix

BS Business Management integrated supply chain / Operations Management

Associates Degree in Business Administration

**Specialized training through corporations highlighted under skills section

**Cleveland High School St. Louis, Mo. Diploma


**Production Supervisor: June 2015 to present

Devault Foods: Oversee production operations to achieve daily production goals. Perform administrative duties as required. Train and manage employees to reduce overtime costs and turnover costs. Manage plant one (hamburger patties), plant three (meatballs), and janitorial staff to maintain a clean environment on second shift. Audit HACCP documentation at critical control points and control points.

**Production Supervisor: March 2009 to June 2015

Dietz and Watson: Supervise and train employees, compile and enter daily production numbers. Check inventory and order necessary supplies for next production day. Perform various other administrative duties.

**Manufacturing mechanic: December 2007 to January 2008

Rovira Biscuit Corporation: Multi-tasking position. Coordinates with managers and production workers; charting information for reliability. Submit daily feedback and weekly reports. Schedules maintenance tasks for the equipment, and assists in the repairs.

**Fill Room Supervisor: July 2006 to July 2007

James Alexander Pharmaceuticals Corporation: Responsible for maintenance of the facility. Supervision of mechanics and operators assigned to the “Fill Room” Inspection of batch records to insure proper documentation of hourly and bi-hourly checks by operators. Schedule and perform rework when required, and write CAPA reports to document the corrective actions and the preventive actions. Perform administrative duties such as training new hires and remedial training of tenured employees, times, performance revues and shift turnover logs etc.

**Maintenance mechanic: July 2005 to July 2006

Iridium Industries: Independently oversee all over night maintenance operations. Work in conjunction with production supervisors to assist machine mechanics in resolving difficult problems.

**Breakdown Mechanic Group Leader: March 2001 to July 2005

Pilgrims Pride Corporation: Coordinate with maintenance, production and sanitation supervisors to ensure tasks were completed in a timely manner. Delegate assigned duties to breakdown mechanics, P.M. mechanics and parts room personal. Conduct weekly meetings for my group to convey pertinent information and review safety tips and procedures. After my supervisor was drafted to the gulf war I assumed a leadership position as the acting supervisor for my last eight months with the corporation.

**Construction: December 1999 to March 2001

Labor Ready Temporary services: Apprentice to journeyperson skill activities in multiple construction areas.

**Senior Customer Service Engineer: December 1982 to December 1999

Xerox Corporation: Travel to customer sites to troubleshoot and repair laser printing systems networking to server environment. Perform inventory and audits for customer site and trunk inventories. Responsible for tracking parts spending, service hours and machine reliability. Develop resolutions to criteria outside company guidelines within a work group environment. Additional duties include submitting monthly expense reports and training junior technicians.

**Aircraft Maintenance Specialist: August 1980 to November 1982

U.S. Air Force: Inspect and maintain aircraft systems and properly document all activities.


**Montgomery County Community College: Certifications in beginning and intermediate AutoCAD classes.

**Xerox Corporation: Training in Quality performance, Work Group Processes and Team performance Excellence.

**Pilgrims Pride Corporation: Work Group and Quality Training. Participated in Peer-Review Group received additional training for this activity. Assigned to the “Ergonomics Quality Team” our mission was to provide a safe and productive work environment. We completed projects to reduce physical and mental stress; to reduce injuries and help prevent accidents. One example is the installation of hydraulic lifts to reduce lower back stress when lifting heavy boxes of meat.

**Writing and Editing Skills: Experienced in editing and updating schematics and technical manuals.

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