Greece, NY *****
I am an experienced human resource coordinator and sales, marketing and communications professional and manager with 20 years of combined experience as a winning contributor to small and large business as well as not-for-profit organizations. Authorized to work in the US for any employer
HR RECRUITMENT AND SALES COORDINATOR
Construction Robotics - Victor, NY
December 2017 to Present
Office Manager specializing in HR and Sales Coordination I drafted and placed requisitions for new employees with major job recruitment websites, performed initial screening, participated in initial phone interviews and collaborated with department heads in hiring decisions. Prepared all on-boarding documents, processed all company, state and federal paperwork and credential verification including background checking, DOT appointment setting, and prepared first week employee training schedule. facilitating introductions with key staff members. coordinating order of supplies and business cards and booking all travel plans for visit to head office. Primary point of contact for employees in matters of concern regarding workplace, colleagues, management team and more. Acted as liaison between employees and the company. Participated as intermediary during disciplinary action meetings between employee and supervisor. Prepared and administered exit interviews and paperwork for departing employees.
Coordinated sales department receiving incoming inquiries, assigning leads to internal regional sales management staff and manager of business development, putting potential clients in touch with dealer and distributors when necessary, coordinating demonstrations to interested domestic and international parties.
Tracking sales, preparing quotes, sales orders, ensuring paperwork for purchase authorization, proof of insurance etc. is returned and in place. Ensuring Non-Disclosure Agreements are signed and on file for people visiting our plant and touring facility to see equipment in action. Pioneering and maintaining employee recognition and awards/rewards program. Maintaining calendar for senior management and owners, assisting with trade show and speaker engagement, and coordinating all travel to ensure flight, hotel, car rentals are in place. Authorizing and ordering all office and warehouse supplies. Maintaining motor pool records and key holder. VOICE PRODUCTION ARTIST
LIXX AND BYTES AUDIO AND VISUAL PRODUCTION - Rochester, NY 2011 to Present
Contract Consulting - PART TIME
Incorporated advertisers and products into shows in innovative ways. Conducted live shows on the air and announced station breaks, commercials and public service information. Researched, developed and pitched stories that reflected the unique sensibilities of THEROCKASYLUM.COM network. Produced entertainment and lifestyle news reports, music shows and commercials as well as promotional spots & custom artwork. Completed all phases of audio production for my show 'the alternative afternoon drive til five' for therockasylum.com, and all private consult voice roles for outside clients from pre- to post- production. Club and event dj.
CREATIVE DIRECTOR AND OWNER
K9 SITE DESIGN -Ontario
2000 to Present
Canada (part time tele-commute)
Created and maintained dozens of specialty websites for dog breeders to market their programs including pictures, multi generation pedigrees, copies of health clearances of breeding stock, testimonials, club affiliations and more. Took photos and created specalty logos for multi-platform branding and advertising.
ACCOUNT MANAGER - Pet Wellness
THE LONGEVITY COMPANY - Ontario, Canada
2000 to Present
part time tele-commute)
breeder and pet owner portfolio of clients to enlist, maintain and expand with additional product line of holistic pet food and treat line. Recruiting primarily done through web and email marketing drives. High degree of referrals generated due to outstanding client account servicing, in both Canadian and US markets. (Commission based role.)
Payroll Coordinator/HR Assistant
Frontier Communications Through Recruiting Agency - Rochester, NY August 2017 to January 2018
(On Full time temporary contract) Provided telephone support to any of 24000 hourly and salaried union/non union employees across the US in matters of payroll. Reviewed hour input, evaluated exceptions, verified dates and amounts for periodic raises/step ups in pay rate, reviewed deduction accuracy, took action on behalf of employee to correct hour submission, issued off cycle checks when necessary to correct under-payments; worked with benefits administration regarding correct deductions, options for enrollment, extension of COBRA for those departing company; participated in the administration of worker compensation and disability claims, clarifying terms for employees, working with prudential to ensure employee coverage and continuous pay, provided employment verifications, and assisted with administration of state ordered garnishment/support orders.
(NY STATE OF HEALTH) CONSUMER ADVOCATE
MAXIMUS INC - Rochester, NY
September 2016 to August 2017
Working on behalf of the NYS Department of Health assisting state consumers with the selection and enrollment of qualified health plans through the NY State of Health Marketplace; providing help in applying for subsidized healthcare through medicaid, the Essential Plan and Child Health Plus over the phone and online, and assisting in-market health counselors/navigators with account access. MORNING SHOW HOST
DJRO BROADCASTING (WLGZ LEGENDS 102.7 FM) - Rochester, NY March 2014 to September 2014
Morning Show Host for a Legends of Rock radio station in western NY Produced and voiced entertainment and lifestyle news reports, music segments and commercials. Oversaw all phases of audio production for various client projects, from pre- to post-production. Incorporated advertisers and products into shows in innovative ways. Introduced shows on the air and announced station breaks, commercials and public service information. Edited an average of 30 spots each week using primarily Adobe Audition and VOXPRO. Aired popular daily show with specialty segments like "Tuesday Tech Talk" that reached more than 80,000 listeners. Coordinated with and supervised vendor spot production. BUSINESS LOCATION MANAGER, HR Administration
GOODWILL STORES AND BOUTIQUES - Greece, NY
2012 to 2013
Selected Taleo driven applicants for staff fulfillment, Conducted telephone screening, reference checks and Interviewed job candidates making staffing selection decisions. Processed all intake documents for onboarding new hires. Counted cash drawers and made bank deposits. Managed staff of 28 sales associates and warehouse personnel, 3 team leaders and 2 assistant managers. Assigned employees to specific duties to best meet the needs of the store. Reordered inventory when it dropped below predetermined levels. Instructed staff on appropriately handling difficult and complicated sales. Trained and evaluated personnel in sales and production areas. Examined merchandise to verify that it was correctly priced and displayed. Planned budgets and authorized payments and merchandise returns. Processed all payroll and vacation requests through PayChex system; prepared weekly schedule for all staff, monitored clock punch activity for ins/outs and breaks; monitored store security cameras for health and security issues including shrink.
Scheduled and led weekly store meetings for all employees. Reported to the district manager regarding all store and staff issues. Trained and developed new associates on POS system and key sales tactics. Implemented a new ordering process and identified poor work habits to improve process effectiveness. Generated repeat business through exceptional customer service. Conducted store inventories once per quarter. Managed workflow portfolio for community service workers and mission personnel.
OWNER AND OPERATIONS MANAGER
THE NEW YORK STORK EXCHANGE - Warsaw, NY
January 2007 to April 2011
Warsaw, NY 01/2007 to 04/2011
Designed the financial model for a new business unit. Cultivated trust between THE NEW YORK STORK EXCHANGE and customers by sharing similar personal experience, demonstrating tact, diplomacy, and humor when called for. Maintained computerized consignor database to answer questions related to specific accounts. Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales. Increased credibility and client awareness by developing technical/non- technical marketing collateral and presentations, public relations campaigns, articles and newsletters. Developed media kits. Completed and mailed bills, contracts, policies, invoices and checks. Investigated and resolved customer inquiries and complaints in an empathetic manner. Promptly responded to inquiries and requests from prospective customers. Strong leader of customer support staff. Scheduled staff shifts to cover peaks and lulls in customer inquiries. Trained staff on operating procedures and company services. Updated customer orders from start to finish in an accurate and timely manner.
Creation and maintenance of website and the main company blog and social media accounts to boost traffic to the sites. Managed business finances, including paying vendors and suppliers for products services rendered. Developed, marketed and sold a full range of child and maternity products, including clothing and equipment. Developed and pitched a plan for an innovative resale child and maternity products shop, securing new business funding. POSTMASTER -RELIEF
United States Postal Service - Strykersville, NY
February 2010 to December 2010
Managed a mid-size postal outlet supervising a full time and part time carrier, distributing daily mail and packages to appropriate post office box clients, preparing outgoing mail for pick up by region, scanning arrival and departure packaging, primary key holder to open and close station at start and end of day, and full counter responsibilities liaising with the public concerning all postal and shipping needs - taking measurements of packages, weights and determining rates and speed of shipments; selling money orders and processing passport applications; arranging for mail holds and forwarding etc.
OWNER AND OPERATIONS MANAGER
COPPERSTONE KENNELS - Alma, MI
July 2002 to January 2007
Full kennel hands on management of facility, books, and guest. Bathed, trimmed and provided other grooming services for domestic pets. Administered medication, immunizations to animals. Cleaned kennels, animal holding areas, examination and operating rooms, and animal loading/unloading facilities. Inoculated animals against various diseases such as parvo, rabies and distemper. Prepared program operating budgets, budget reports and other financial performance reports. Drove the short- term and advanced promotional planning processes. Investigated and resolved customer inquiries and complaints in a timely manner. Provided an elevated customer experience to generate a loyal client base. Politely assisted customers in person and via telephone. OWNER AND OPERATIONS MANAGER
SOUTHPAWS - St. Jacobs, ON
1999 to 2002
Generated repeat business through exceptional customer service. Conducted store inventories once per quarter.
Trained and developed new associates on POS system, merchandising and key sales tactics. Completed profit and loss performance reports. Scheduled and led weekly store meetings for all employees. Planned budgets and authorized payments and merchandise returns. Examined merchandise to verify that it was correctly priced and displayed. Hired, trained and evaluated personnel in sales and marketing. Instructed staff on appropriately handling difficult and complicated sales. Reordered inventory when it dropped below predetermined levels. Assigned employees to specific duties to best meet the needs of the store. Counted cash drawers and made bank deposits. Interviewed job candidates and made staffing decisions. Managed staff of 2 sales associates Processed cash and credit payments rapidly and accurately. Responded to all customer inquiries thoroughly and professionally. Completed all cleaning, stocking and organizing tasks in stores. Recommended merchandise to customers based on their needs and preferences.
Master Certificate in HUMAN RESOURCES
Bachelor's in English Literature and Mass Communications YORK UNIVERSITY - Toronto, OH
Sales Account Manager, Microsoft Office, Customer Service, Web Design, Salesforce, Quickbooks, Prosperworks / Copper, Payroll and Benefits Administration, Recruitment and HR Coordination Additional Information
As a life long international traveler I've had the benefit of experiencing numerous country's cultures, cuisines, customs and languages. I feel more confident with this experience in working within an internal and external customer facing role tactfully responding to clients from a variety of backgrounds.
As a professional former dog breeder, exhibitor, kennel operator and fancier I am committed to the welfare and happiness of all animals large and small.