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Manager Customer Service

Karachi, Sindh, Pakistan
October 31, 2018

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House No. **** Mohallah Soha Haripur, KPK-22620 Pakistan

Tel: +92-316-****-***. Email: Personal Profile


I spent almost 6 years in the United Kingdom. During my stay there I worked at West Burton Power station, Virgin Media, Eon Power Station and many other sites. I left my last position in G4S in order to spend more time with my kids and an ill family member.

I am highly resourceful, flexible and innovative. Experienced in promoting a safe environment for staff and customers and able to respond effectively to crimes, fires and medical emergencies. Having extensive knowledge of relevant safety equipment, policies, procedures, and strategies to deal with emergency situations. Possessing excellent written and oral communication skills and ability to write reports to managers about daily activities and irregularities. Looking for a position with an exciting and ambitious company that provides room for progression. Can work indoors or outdoors in all weather conditions. Skills

Lifting, Surveillance Skills, Deals with Uncertainty, Judgment, Objectivity, Dependability, Emotional Control, Integrity, Safety Management, Professionalism, Reporting Skills

Edexcel Level 2 BTEC Award for (Security Industry Authority) Professional Training Services from United Kingdom.

British driving license with 5 years’ experience of personnel and company’s vehicle

Languages: Urdu, English, Hindko, Punjabi and can read Arabic.

Microsoft Office Suite, Internet Explorer, Mozilla, Paint Shop Pro, several e-mail packages

• Operating Systems: Windows NT, Windows XP, Windows Vista, 7, Mac. Experience

SMS/OCS Courier Branch Manager

SMS/OCS Courier service Pakistan 01-04-/1997 -


Direct all operational aspects including distribution operations, customer service, human resources, administration and sales.

Locate areas of improvement and propose corrective actions that meet the challenges and leverage growth opportunities.

Stay abreast of competing markets and provide reports on market movement and penetration.

Develop forecasts, financial objectives and business plans.. Receptionist, Security Officer

Stag Security United Kingdom 09/06/2008 –


Patrol industrial and commercial premises on a company's vehicle to prevent and detect signs of intrusion and ensure security of doors, windows and gates.

Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.

Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons or unusual occurrences.

Receptionist, Security Officer, Supervisor

G4S Security United Kingdom 21/06/2009 -


Managing incoming phone calls and messages on the radios for a big site called (West Burton Power Station Retford)

Dealing with general queries, deal with all customers and supplier inquiries, printing swapping cards for them to get on site and maintain Key logging in and out book and to check the CCTV.

Escort or drive a motor vehicle to transport individuals to specified locations and to provide personal protection.

Inspect and adjust security systems, equipment, and machinery to ensure operational use and to detect evidence of tampering. IT Consultant

AccoTax accountants & Tax Consultants, London

United Kingdom

01/10/2009 -


Identifying potential clients and building and maintaining contacts

Liaising with staff at all levels of a client organization.

Installation, maintenance, update and support of all applications, systems and communications software.

Branch Manager 25/08/2016 –

OCS/M&P Logistics Courier Pakistan 31/07/2017

Directing all operational aspects including distribution, customer service, human resources, administration and sales in accordance with the company’s policies.

Manage budget and allocate funds appropriately

Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs

Network to improve the presence and reputation of the branch and company

Overseeing the approval of loans and lines of credit, marketing, building a rapport with the community to attract business and assisting with customer relations.


Interest and Hobbies


Bachelor of Arts


University of Peshawar (Pakistan)

Advance diploma in Business Management

2007-07-23 - 2008-06-16

Education Level: Higher

Degree Level:

London College of Accountancy. (United Kingdom)

Qualifications: Advance Diploma in Business Management Post Graduate Diploma in Management

2008-07-01 - 2008-12-17

Education Level: Higher

Degree Level:

London College of Professional Studies (United Kingdom) Qualifications: Postgraduate Diploma in Management (Level 7) Music, movies, cricket, traveling, reading books, computing, Chess, gadgets, Socializing with friends.

Yaseen Khan

Operation Manager IBL Lahore (Present)

EX Area Operation Manager M&P Logistics


030*-*******, 032*-*******

Danish Humayun

Operation Assistant/M&P Abbottabad


Qaisar Sohail

Branch Manager Leopards Courier Service

Near Barrier 2 G T Road

Wah Cantt


Neil Jones

G4S (UK) Great Western House, Carlton Complex, Wakefield road Leeds LS10 3DQ. PH +44-113-***-****.


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