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Customer Service Data Entry

Troy, NY
October 31, 2018

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Thaniya Williams

*** *** ******, ****, *.Y. *****

Mobile: (917) 564 - 3027

Objective: To obtain a rewarding (administrative, customer service, processing) position leading to additional responsibilities

Core Competencies

Customer Service

Problem Solving


Microsoft Word

PowerPoint 2013

Microsoft Access

Account Administration

Data Entry

Microsoft Excel

Interpersonal Skills

Professional Experience

New York State Education Department

Office of Professions, Albany NY 2017- Present

Provided Administrative Support

Prepared Documents to be scanned

Researched Documents in HPE Manage System

Updated Information using Infokey system

Data Entry


Troy, NY 2017

Provided Administrative Support

Data Entry

Greeted and Assisted Walk- In Clients

Updated Employee information into CAPS system

New York State Bureau of Narcotic Enforcement 2016

Albany, NY

Provided Administrative Support

Processed EPCS Registrations

Updated DEA information for Physicians and Medical Doctors

Handled high volume of calls

New York State of Mental Health 2014- 2016

Diversity Management & Bureau of Cultural Compliance.Albany, N.Y

Provided Administrative Support

Completed travel and expense logs in State Financial System

Maintain files and tracking system related to requests for Reasonable Accommodations

Maintain files and tracking system related to Discrimination Complaints

Project Leader for OMH Language Access Bank

Provided meeting minutes for State MAC and Steering Committee

Set up weekly conference call using WebEx

New York State Office of Children and Family Services 2014

Commission for the Blind, Rensselaer, N.Y.

Auditing and submitting consumer service authorizations

Processing vendor refund checks

Preparing Social Security reimbursement claims

Providing administrative support

New York City Department of Environmental Protection 2007- 2010

Bronx, N.Y.

Cancelled and billed customer accounts

Provided customer service on water bills

Handled payment agreements

Greeted customers

Filed documents

Axel Protection Systems, Jamaica, N.Y. 2006

Secured work area for mobile field construction units

Spirit Cruises, N.Y., N.Y. 2005- 2006

Prepared the decks before guest arrival

Greeted and assisted guests as they boarded the ships

Maintained work area

Notified kitchen personnel of shortages and special orders

New York State Department of Tourism, Albany, N.Y. 2001- 2003

Answered calls on multiple lines

Entered and reviewed customers’ requests into database

Provided face- to- face and telephone customer service to consumers

Provided administrative support when needed

New York State Department of Education, Albany, N.Y. 2000- 2001

Routed high volume of calls to appropriate person/ and or department

Responded to inquiries and problems for GED test scores

Received and processed incoming mail

Entered customer information into database


Empire State College, Latham, N.Y. Major: Forensic Psychology- 100 Credits –Present

College of New Rochelle, Bronx, N.Y. Major: Psychology- 54 Credits

Jane Adams HS, Bronx, N.Y. Major: Business Administration

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