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Customer Service Medical

Sri Lanka
October 31, 2018

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No ** Gajaba Road, Robert Gunawardhana, Kirulapone Colombo 06 Sri Lanka WP 00800 (H) +947******** l

Professional Summary

Service-oriented being a telemarketer with one year background in advanced office environments. Core competencies include Teamwork, Responsibility and Results Orientation as well as excellent communication and time management skills. Handling tasks with accuracy and efficiency.

Experienced Medical Claims Analyst in Medical Billing Industry with expert knowledge of medical terminology and HIPPA compliance. Resourceful and detail-orientated; skilled problem-solver and multi-tasker.



Active listening

Time Management

Critical Thinking

English Language

Active Learning

Customer and Personal Service


Telemarketing Executive 03/2013 to 04/2014

Acstra solutions (Wireless shop) - Colombo WP, 12A Kinross Ave, Colombo, Sri Lanka

Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service.

Explain products or services and prices, and answer questions from customers.

Obtain customer information such as name, address, and payment method, and enter orders into customers.

Adjust sales scripts to better target the needs and interests of specific individuals.

Conduct client or market surveys in order to obtain information about potential customers.

Revenue Cycle Management 04/2014 to 05/2016

Medical Collections Executive

MEDIGAIN- Colombo, WP 752, Baseline Rd, Colombo 00900, Orion City Sri Lanka

Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.

Account Management and Customer Service. Provide account management support.

Provide Client a method of auditing files to ensure proper billing practices.

RCA analysis to provide feedback to client for billing practices on responsible clients.

Revenue Cycle Management 12/2016 to 12/2017

Operations Associate

OPTIMUSONEMS- Colombo, 997/15 Welikada, Rajagiriya Colombo 00900, Sri Lanka

Collecting delinquent accounts by establishing payment arrangements with patients; monitoring payments; following up with patients when payment lapses occur.

Manage the status of accounts and balances and identify inconsistencies.

Issue and post bills, receipts and invoices.

Check the validity of debit accounts.

Update accounts receivable database with new accounts or missed payments.

Ensure all clients remain informed on their outstanding debts and deadlines.

Write thorough reports on billing activity with clear and reliable data.

Personal Information

Date of Birth 9th August 1994

Nationality Sri Lanka

Gender Male

Civil Status Single

Education and qualifications

Burhani Serandib School 1998-2011

High School Diploma – EDEXCEL - IGCSE 03/2011

English (B)

Mathematics (A)

Sinhala (C)

Physics (B)


Economics (C)


Fluency in English, Gujarati, Tamil, Sinhala and Hindi.

Key Attributes

Proficient in Microsoft Word, PowerPoint, and Excel.


GajendraPrasath Nagaraja,

Senior Consultant Human Resources - Virtusa,

752, Baseline Rd, Colombo 00900, Orion City Sri Lanka

Mobile: +947********

Rilwan Ismail,

Managing Director- OptimusOneMs,

997/15, Welikada, Rajagiriya, Colombo 00800 Sri Lanka

Mobile: +947********

I hereby assure that all of the above information provided by me is true to the best of my knowledge.


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