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Customer Service Employee Relations

Mc Donough, GA
October 31, 2018

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Patrick Lee 404-***-****

LinkedIn Patrick-Lee-034077154

Operations / Production manager

Logistic Planning Safety Training Distribution Operations Employee Relations

Lean Management Continuous Process Improvement Management Budget Control

Goal-driven professional with over 20 years of significant experience and expertise that is highly applicable to logistics/supply chain management, including ability to deliver superior, personalized customer service, cultivate strong business relationships, make real-time decisions, and resolve issues in a way that propels innovation and growth.

Core Competencies

Shipping & Receiving Process Improvement Cost Control Strategic Planning Quality Assurance

Inventory Control Issue Resolution Cross-functional Communications Grievances

Legal/Regulatory Compliance Coaching, Developing, Mentoring Time Management Performance Tracking

Assessment/Evaluation Data Gathering Incident Investigations OSHA Audits Orientation and Training



Production / Operations Manager (March 2003-July 2018): Provided operational support for the distribution center and in within the last year assumed concurrent oversight of the Chicago, IL location (50 staff), serving as liaison among Operations and headquarters for this outdoor hunting/fishing distributor with 250+ employees. Facilitated recruitment, employee relations, training, and performance management, Profit & Loss, budgeting, purchasing and cost control.

Key Contributions:

Reduced turnover 30% by enhancing communications across all levels and production errors in the McDonough, GA distribution center by redesigning new hire training module from one day to one week, and incorporating job training on-the-job shadowing as well as hands-on instruction.

Improved production time to over 52 minutes per hour per associate. (previously average 44 minutes per hour)

Increase revenue by 20% during non-peak season by partnering with corporate account entities based upon financial forecasting.

Exceeded Operation Budgets in 12 of the 15 years. (On average labor-2.20%, Transportation 3.5% and a Supply budget of .25% to sales)

Implemented operation online program for multiple distribution sites within the organization. Online business increased each year beginning with 2000 orders in 2013 and ending with over 55,000 orders in 2016. (Numbers reflect peak season Nov/Dec).

Successfully managed the integration of new WMS and Inventory Management Systems for pilot program.

A member of a leadership team that increased shipments year over year since 2003. (2003 orders processed 72,184/units shipped 17,494,630 Sales over $51million, 2017 orders processed 344,066/units shipped 36,099,415/Sales $132million).

Successfully managed multiple shifts/multiple teams within the same operation. (leadership/hourly teams)

Previous Work Experience-


DC Manager Aug 1999-Feb 2003: Provided daily leadership of all warehouse functions in the Atlanta DC.

Successfully reduced labor costs each year while working with the sales team to increase yearly sales. Warehouse labor was reduced from 34 warehouse associates to 18 warehouse associates.

Increased picking performance by managing and reprofiling the inventory on a daily basis.

Successfully managed the daily delivery fleet of drives and developed a maintenance program to service the delivery trucks.

Established a preventive maintenance program for all MHE in the company.

JC PENNEY INC. –Forest Park Ga

Operations Supervisor March 1995-Aug 1999

Successfully supervised a shipping staff of 35 associates.

Managed an inventory and labor of over 5000 conveyable skus with the following responsibilities: picking, replenishment and returns of the goods in my assigned area.


Bachelor of Business Administration, Business Management

Clayton State University, Morrow, GA

Professional Development: Change Management Conflict & Resolution Diversity Customer Service

Technical Skills: ADP Software, Kronos, Microsoft Access, AS 400, Softeon, Lucas, Inventory Management Systems, Dynaman, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Volunteerism: Maurice Cares for kids at risk (10 years)

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