Deborah L. Crouse, PMP
IT Leader who is instrumental in building team cohesion and inspiring individuals to strive towards even higher levels of achievement by providing dynamic leadership and mentoring. Exceptional client relationship and management skills; relate and interface easily with top executive levels. Solid background in all core business functions finance, marketing and operations. Managed large global enterprise programs including Line of Business level infrastructure cost reductions through resource relocation projects, automation and standardization. Excel at process improvement, technology evaluation, vendor selection and management, contract management, tools analysis, document management system analysis, location build outs and resource hiring and training. Proficient in the following SDLC models: Agile/Scrum with TDD, RAD and Waterfall. Promote continuous improvement though ITIL and highly effective as a change agent.
11/16 – 9/18 Quantlab Financial, LLC Houston, Texas
Sr. Project Manager
IT Portfolio Management: Managed the IT Capital and Operational budgets from planning through approval. Responsible for resource planning, project prioritization & implementation and contract management for all IT related projects.
oOffice BuildOut Projects: Managed the buildout of 7 remote offices including locations in London and Amsterdam. Buildouts included office space, IDF’s, LAN/WAN, telephony & conferencing, servers & workstations.
oHigh Performance Computing projects: Upgraded GPFS to utilize Cloudian Object Store and Pure Storage arrays which included user and compute node expansions, OneTick data storage, and the virtualization of user nodes. This includes DMS
oProduct upgrades: Citrix XenApp, CentOS 7x, Exchange 2016, SharePoint 2016, Airwatch MDM, SQL Monitoring, Endpoint Security, Windows Server 2016, Windows 10, ITSM / Change Management (Cherwell), Slack and Zoom integration.
oNetwork/Security Projects: Installation & configuration of Palo Alto Edge Firewall appliances, Netscout installation, circuit & RF upgrades, moves, adds & changes, SIP Trunk conversion, remote access strategy via F5 appliances.
oCloud initiatives: MS AD Federated Services Implementation. Reconfigured Slack and Workspace for ADFS.
11/14 – 8/16 JP Morgan Chase Houston, Texas
Business Manager for Enterprise Compute and Global Technology Cyber groups
●Financial Management: Managed assessment, prioritization and investment selection. Responsible for the forecast, spend and reporting of those investments. Managed the business case process and facilitation of the approval process. Partnered with Finance to analyze Plan/Actual/Forecast of BAU & Investment budgets.
●Resource Management (Strategy & Oversight): Identified the resource plans for future initiatives including location strategy, span of control and resource reduction through automation. Managed contractor engagements, provided requisition governance and improved talent management.
●Organizational Strategy & Oversight: Established and managed key performance indicators and provided operating model dashboards. Managed the strategic roadmap. Drove organizational planning and events.
●Communications: Provided the linkage between business objectives, planning and delivery. Created content for town halls, officer meetings and intranet sites.
●Efficiency: Identified and acted on opportunities for process enhancement. Drove standardization and efficiency.
11/05 – 11/14 JP Morgan Chase Houston, Texas
Program Manager / Product Owner
●Application Development (AD) Manager (Streamlining of business processes):
oGlobal Change Management System – Brought in as the AD project recovery manager to migrate from the existing Notes application to a .NET product. Prior to my arrival the Project had been severely over budget and behind schedule. Project was re-baselined and delivered in 9 months.
oCall Tracking/ Incident/Resiliency & Capacity Management Application –Managed the development of an incident management system that was migrated to an external vendor. Remained as product owner and vendor manager as the applications grew to include call tracking, resiliency and capacity management modules. Integration with Peregrine/Service Now.
oEfficiency Program Manager – Managed portfolio of the annual cost savings initiatives for the Investment Banking IT Operations Group. This included resource re-location strategies, outsourcing initiatives and application suite reduction efforts.
9/03 – 11/05 Bayer – Corporate, Baytown & Orange Plants Baytown, Texas
●Infrastructure Initiatives: Managed the carve-out of Global Bayer Chemicals as a separate company. This included separating/cloning applications, segregation of data from applications, transferring/purchasing licenses, datacenter segregation and creation, new AD and security infrastructure, new LAN/WAN installation, Citrix Farm installation and SLA creation.
●Portfolio Management – Provided oversight, tracking and monitoring of 21 technology operations projects for Bayer IS North America.
●Vendor Management - Engaged Impress Corp as the Bayer approved middleware to SAP. Initial integration included Primavera (P3) and Track. Engaged Forefront to upgrade Documentum to 4i and create a customized package including Lotus Notes integration for Engineering.
●Cost Savings/Avoidance Initiatives: Worked with the SAP team to create BDC interfaces to and from the PS and PM modules of SAP for contractor hours through the Track system providing a $1.2M/year billing error rate reduction.
4/00 – 9/03 Enron Net Works, LLC Houston, Texas
●Cost Savings/Avoidance Initiatives: Analyzed and negotiated existing enterprise contracts resulting in $3.5M/year reduction in run rate. Data Consolidation – Reduced SAN infrastructure & resources by archiving data from shared network drives. Cost reductions realized from tape media, maintenance and support.
●Business Solutions to improve performance: Insourced the EDI application and configured an environment, developed processes and established a team to handle all litigation requests from the FERC, SEC, FBI, etc. to facilitate Enron’s Bankruptcy.
●Excellence through Standards: Standardized the PMO by setting standards, policies and procedures for project startup, planning, development, testing, implementation, transition support and reporting tools. Collaborated with team of business owners to create a PM methodology to be overlaid with a culturally acceptable AD methodology.
●Infrastructure Initiatives: Business Relocation, Data Migration, Backup Stabilization, Market Data/Tibco Upgrade, Windows 2000 Implementation (6,000 users) and Exchange 2000 Implementation (18,000 users).
7/95 – 4/00 Datanamics, Inc. Las Vegas, Nevada
Project Manager Installations
●Supported Hilton Hotels Nationwide Initiatives: Proposed and implemented network solutions for Hilton Hotels including server configuration and LAN design. Responsible for hardware procurement, configuration, schedule and technical support of all installations. Managed workflow for all company and contract installers. Provided technical support for installations personnel and Hilton Site LAN Administrators. Provided LAN Administration for Hilton Gaming Offices. Engaged in QA testing for proprietary Hilton Applications.
Project Management Professional Certification (PMP) since 2002 Houston, Texas
University of Phoenix (Bachelor of Science in Business/eBusiness) 2003 Houston, Texas