Josette C. Hamner

Durham, NC *****

ac7k7h@r.postjobfree.com [Home] 919-***-**** linkedin.com/in/josettehamner/

Business Analyst / Project Manager

Exceeding Project Expectations through robust Business Analysis and skilled Product Ownership

I am a resilient leader of Agile development efforts delivering continuous value by applying Scrum principles and abiding by Agile values. My track record of successful efforts spans supply chain, healthcare, and pharmaceutical environments. I am excited by new industries and technologies because I am a driven problem-solver who quickly acquires new skills to apply new technologies and processes. My experience as a Business Analyst and Project Manager, along with my team leadership background, allow me to drive projects to rapid completion while mitigating delivery issues and maintaining schedules. I am a strong individual and team contributor and I am deeply experienced with running cross-functional teams that are geographically distributed. I have extensive experience in GMP and HIPAA environments.

Skills

Methodology

Database

Business Analyst

Other

Agile

SQL Queries

Requirements definition

Agile apps: Rally, Jira

KanBan

TOAD

Epic, Story, Task development

MS Office apps

SAFe

ER/Studio Data Architect

Stakeholder interaction

Team apps: Mural, Trello, Slack

Waterfall

Data management

Process design & management

Certifications

Project Management Institute- Agile Certified Practitioner (PMI-ACP)

Professional Scrum Master (PSM)

IBM Agile Achiever, IBM Agile Advocate Badge, IBM Agile Practitioner Badge, IBM Block Chain Essentials

Certified Microsoft Office 2013 Specialist (MOS) for Excel and Access

Certificates: Database Developer, Database Administration, and Bioinformatics, Wake Tech Community College, Raleigh, NC

Certificate: Clinical Research – Data Management, Durham Technical Community College, Durham, NC

Yellow Belt Training, GSK in-house

Professional Experience

IBM WATSON (TRUVEN HEALTH ANALYTICS), RTP, NC 2016 to 2018

Senior Business Analyst and Scrum Master

Led Agile distributed squad to implement predictive analytic models from research and development phase to commercial products. These models forecasted the outcome of disease progression, treatment patterns, health, and medical costs to patients, hospitals, health plans, providers, and payers.

Released predictive analytic model candidates using electronic medical records (EMR) to Software as Service (SaaS) or On-Premise environments.

Scheduled and facilitated meetings daily scrum, product backlog grooming, brainstorming, iteration planning, Knowledge Transfer (KT), and gathering project requirements.

Resolved impediments, identified SMEs for KT sessions / coding issues, and resolved stalled remedy IT tickets.

Monitored / tracked project performance and presented weekly project status to stakeholders, ensuring timely release planning.

IBM WATSON (TRUVEN HEALTH ANALYTICS) (Continued)

Managed, communicated, and interacted with global matrix squad in Ukraine, India, NC, IL, CO, and MI, supporting User Acceptance Testing (UAT) work through to approval, including release documentation.

Owned product backlog, ensuring all known requirements were captured and prioritized.

Engaged with stakeholders, updating the project timeline and clarifying business requirements.

Tracked and documented risk log and decision log, capturing agreed business decisions to prevent potential future conflicts.

UNC HEALTHCARE, Morrisville, NC 2015 to 2016

Business Application Analyst

Managed accuracy of all hospital items from inception to decommissioning. Ensured item availability for hospital locations, quantity, selected vendor, and contracted price.

Ensured data was maintained and updated on schedule.

Identified areas to improve the accuracy of data in enterprise software by authoring custom SQL queries and building reports.

Created custom queries from Lawson V10 using Toad, Excel, and MS Access.

Captured query requirements, delivering reports on behalf of providers, internal customers, and partners.

Ensured data management processes for contract and price management, as well as item master, add / change work for continuous system improvement.

Worked with purchasing agents, requesters, and customers, supporting successful requisitions.

Resolved customer issues through electronic ticketing process.

Performed 3-way match, supporting accounts payable.

GLAXOSMITHKLINE (GSK), RTP, NC 2002 to 2015

Served as a pharmaceutical scientist and team leader while pursuing IT training. Transitioned out of laboratory-based roles in 2006 to become IT Project Leader, tasked with implementing digital research tool that included 3 applications (data entry, search, and reporting) designed to assist researchers.

Business Analyst

Led, interviewed, captured, and translated stakeholder requirements into an user story format using project management software (Jira) while understanding technical implications and gaps.

Reviewed, assigned, and approved value-based prioritization for iteration planning, meeting project deliverables based on stakeholder’s input in next release phase.

Tracked and updated issue logs, new business requirements, product backlog, and project documents.

Applied Agile Scrum and Waterfall methodology to Software Development Life Cycle (SDLC).

Project Manager

Developed and released database application that stores, searches, and reports company-wide compound data asset for accelerating drug development process. Recipient of GSK “Silver” and “Impact” awards.

Planned, scheduled, and coordinated project deliverables and timelines on enhancements, while contributing to larger development program. Forecasted project resources, time, and cost, managing time and delivery expectations across multiple concurrent activities.

Managed changes to requirements or scope-creep through effective change management processes and work of preferred vendors for project deliverables, meeting SOW terms.

GLAXOSMITHKLINE (GSK) (Continued)

Prioritized work within a budget, level of effort, and other organizational constraints by influencing customers, managing product support, marshaling in-house resources, and addressing other stakeholder priorities.

Analytical Outsourcing Lead

Served as Subject-Matter Expert (SME) for outsourcing of analytical testing activities for drug substance (API) and finished products. Recipient of GSK “Silver” award for key project contributions.

Identified reporting discrepancies in data packages from outsourcing partner, monitoring and tracking material stability trends.

Collaborated with outsourcing partner and endorsed investigations of out-of-specification (OOS) results. Participated in Corrective and Preventative Action (i.e., CAPA) investigations.

Managed, reviewed, and approved API and finished product stability data packages from outsourcing partner (method validation and method transfer) to be released for clinical and safety assessment.

Data Analyst

Communicated meaningful insights by creating a compound dashboard report. Captured/documented end-user dashboard requirements, authored SQL views, and tested dashboard report. Published reports online for global companywide access.

Compiled and sorted drug compound information from various in-house database systems. Monitored and investigated data trends related to potential inaccurate data entry. Designed and produced monthly metric reports using SQL queries and tabulated KPIs in Excel.

Supported stakeholders with ad-hoc reporting, answering questions/queries and providing troubleshooting.

Reviewed the data model, ensuring all end-user requirements were incorporated and functional.

Scientist /

Recipient of GSK “Exceptional Science” award for contributions to lab instrument automation project and recipient of several GSK “Bronze” awards for contributions to successful IND and NDA releases.

Served as lead analytical scientist for Tykerb project and interacted with lead representatives from other CMC groups.

Served as Lead User for laboratory workstations, e-notebooks, and analytical instrumentation.

Authored monthly project update for project team leader, drafting investigational new drug analytical sections and product specifications.

Education

Master of Science (MS), Analytical Chemistry, Virginia Tech, Blacksburg, VA

Bachelor of Science (BS), Chemistry, University of Dallas, Irving, TX

References available on request

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