SUMMARY PM/BA with experience as a client, vendor, and third party functions within a wide range of finance, healthcare, and technology roles seeking new opportunities with scalable initiatives.

EDUCATION Georgia Institute of Technology ~ Certificate, Project Management

The University of Alabama ~ Bachelor of Science, Healthcare Management

SERVICE U.S. ARMY ~ Logistics Specialist

EXPERIENCE

Georgia Tech Research Institute, Atlanta, GA

Project Manager/Business Analyst October 2017 – Present

Collaboratively plan and coordinate strategies and engagements that target Institute and unit-level challenges and priorities. Participate in Institute wide program design, organizational/cultural change efforts. Strategically plan and manage medium to high complexity development projects through completion under budget, within scope, and ahead of schedule.

Direct engagement of developers, customer, and project team to design and create an enterprise budgeting tool

Collaborate with stakeholders to identify, define, and create solutions for Institute and business units

Collect, analyze and interpret quantitative and qualitative data to isolate and resolve operational challenges

Apply functional and technical expertise building solutions to mitigate client problems and challenges

Build and perform system tests and develop benchmarks as part of the valued engineering process

Deliver presentations to other systems support personnel and unit administrators

Publish documentation, track, and communicate tasks and monitor progress through various tools and reports

Support development of implementation, change management, and communication plans for recommendation

Support development of project documentation such as project scope agreements, status reports, assessment tools, improvement roadmaps, and other documents to assist senior consultants and members of other project teams

Contractor, Atlanta, GA

Business Analyst/Project Manager July 2014 – September 2017

Strategically planning and managing medium to high complexity projects through completion under budget, within scope, and ahead of schedule. Capturing client’s changing business needs, identifying and documenting requirement & solution definitions, effectively communicating data analyses with business risk assessments, identification of optimal performance and process enhancements, and implementing contingency plans to ensure the success of programs/projects. Defining and managing initiatives to achieve goals/targets via effective communication of needs and direct engagement of all stakeholders for designated deliverables. (Point of Sale, Integrated Healthcare System, ERP Suite)

●Socialized expectations of engagement and partnered with business units to complete timely business process redesigns, successfully implementing an ERP suite integrating Finance, Human Resources, Payroll, and Supply Chain

●Managed application rollout to remote offices, integrating 3rd party services to provide same day client results

●Generate business intelligence data and interpret reports to draw conclusions for managerial action and strategy

●Developed RFP/RFI responses in alignment with procurement of contracted services and benefits

●Designed and implemented disaster recovery solution and established secure shared data repositories for daily close

●Provided strategic technical vision (3-5 years out) while directing immediate tactical technical architecture initiatives

Clients Include: Emory Healthcare July 2014 – January 2015

The Engineer Guy January 2015 – September 2017

WellStar Health System, Atlanta, GA

Manager, Enterprise Business Systems May 2006 – June 2014

Responsible for daily operations and resource management of business systems and applications, including change management, implementation planning, issue/risk management, disaster recovery, and decommissioning.

●Managed enterprise business application portfolio, contracts, budget forecasts, vendor management, and growth through mergers and acquisitions of a multi-facility healthcare system

●Managed new implementations, integrations, and upgrades, setting daily priority of critical issues for all team members

●Hired, Mentored, and Evaluated personnel of a technical business analyst support team (15 FTE direct reports)

●Chaired weekly Change Management meetings to review and communicate infrastructure and application maintenance

●Led cross-functional teams in implementing system-wide ERP system, providing major process changes and automation directly affecting Human Resources, Payroll, Supply Chain, and Accounts Payable. Optimized processes resulted in benefits to all key functional areas and cut down process times by over 50% and eliminated manual work.

WellStar Health System, Atlanta, GA

Project Manager/Business Analyst August 2005 – May 2006

Managed implementation projects and upgrades for operational areas to maintain compliancy, up-to-date audit controls, and vendor maintenance agreements. Facilitated meetings to ensure problem-resolution and on-time delivery, mitigating risks, and ensuring adherence to business requirements.

●Created requirements documents and led walk-thru meetings for gap analysis and required setup of site provisions

●Achieved weekly goals for project teams while maintaining stakeholder expectations of progress

●Conducted training sessions for implementations and upgrades with end-users during conversion and UAT testing.

●Coordinated procurement of additional services and products, scheduling vendor demonstrations, obtaining price quotes, and managing end-to-end implementation of goods and services

SoftMed Systems/3M, Silver Springs, MD

Implementation Analyst/Manager November 2001 – August 2005

Translated client requirements into highly specified project briefs, identifying options for potential solutions and assessing them for both technical and business suitability. Assembled analyzed and evaluated data and made appropriate and well-reasoned recommendations and decisions to support the implementation process and the project team.

●Collaborated with developers and a variety of end users to ensure technical compatibility and user satisfaction by conducting system-to-system and integration testing sessions.

●Coded and tested the system based on client requirements using UNIX, SAS, and SQL

●Led project reviews, documented project results and give final approval for production loads.

●Provided ongoing end-user support and assistance in issue resolution of our production sites.

●Utilized analytical and statistical skills to resolve issues pertaining to client set-up and conversion process.

U.S. Department of State, Washington, D.C.

Senior Business Analyst November 2000 – November 2001

Implemented financial tracking system throughout each bureau and individualized integration by identifying client needs, analyzing requirements and meeting defined objectives. Responsible for setting priorities, implementation parameters, and role responsibilities while achieving high level of client satisfaction.

●Applied functional and technical expertise building solutions to mitigate client problems and challenges.

●Monitored project and client timelines for adherence to detailed training plan while monitoring client use and resolving issues that affected the delivery of service.

●Maintained ongoing work plan, including tracking client requests and changes to the system/procedures.

●Provided general guidance and training for new employees within the team and department.

Gregory B. Smith

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