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Customer Service Administrative Assistant

Philadelphia, Pennsylvania, United States
November 02, 2018

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Accomplished, detail oriented, self-motivated individual with more than 10 years of progressive leadership in Logistics.

Experienced in Project Management, Supply/Data Management, Policy & Procedure Development, and Shipping & Receiving.

Natural ability to lead/manage all aspects of a project, and to assemble a professional portfolio both quickly and efficiently.

Consistently exceeds assigned responsibilities, short-notice action items and the ability to prioritize and multitask in a high tempo environment.

Focused on Continuous Process Improvements.

Proven ability to adapt to highly dynamic environments, excellent communication skills (verbal and written), public relations, analytical, problem solving and decision-making skills.

Interest in pursuing Project Management Professional (PMP) Certification.

Currently holds SECERT CLEARANCE for government access.




1/2017 to PRESENT

Monitor and coordinate activities to manage operational performance for 4 programs.

Manage scope of upcoming projects, set timelines, track budget, track progress, provide updates, and notified clients of due dates and deliverables.

Participate in team meetings; determine requirements, discuss action items, deliverables, milestones, and plan accordingly.

Act as a central point of contact for the assigned projects.

Identify discrepancy, project risks, trends, and recommend ways for improving processes.

Perform document research and assist with the development of Integrated Logistics Support (ILS) documentation for designated government sponsor.

Perform detailed analysis and prepare comprehensive reports to support the Naval Sea Systems Command, SEA 21 Life Cycle Management organization for the Navy’s in-service ships.

Ensure all ILS products are developed and delivered on time, provide weekly status reports.

Coordinate and confirm availability of most current Supplies, Technical Manuals, Maintenance System and Training documentation.

Perform ad hoc analysis and reporting as required.



5/2014 to 1/2017

Provided project management support for ILS Technical Feedbacks, PMS New Acquisition, and ILS Carriers.

Managed scope of upcoming projects, set timelines, track budget and notified clients of due dates and deliverables.

Developed, reviewed, and monitored Special Projects.

Monitored and coordinated activities to manage operational schedule.

Performed weekly and monthly analysis for remedy database and delivery results to Government client.

Identified and resolve monthly Remedy/PMS-MIS Special Project Discrepancy reports, recorded and documented results.

Performed compliance review to ensure Technical Feedbacks edits were incorporated before final submission for development.

Identified problem/impact, determined trends, provided recommendations for resolution to help improve and update.

Maintained 11 databases to track ILS certifications, product development and delivery of Technical Manuals (TMs), Allowance Parts Lists (APLs), Onboard Repair Parts (OBRPs) and Planned Maintenance System (PMS) updates in support of Hull, Mechanical and Electrical (HM&E) systems on 10 U.S. Navy Aircraft Carriers (CVN) stationed worldwide.

Monitored inventory and analyzed requirements; delivered more than 3500 individual products through close coordination with 4 different Technical Codes throughout Naval Surface Warfare Center Philadelphia Division (NSWCPD).

Performed weekly analysis and report of status changes/pertinent updates for product development and delivery to Government client.

Performed ad hoc analysis and reporting as required.

Verified and validates incoming and outgoing data for accuracy and legitimacy. Reduced costs and man-hours by streamlining the process by which Impact Summary Sheets are recorded in databases.

Conducted front-end-analysis and qualitative product management for ILS Impact Summaries to determine requirements for product development and execution.

Performed data-mining to provide accurate and timely information and reports.

Consulted with subject matter experts to update a wide variety of technical procedures. Edited and reformatted documentation to comply with new guidelines.

Accomplishments: Created and implemented the Technical Feedback Report “Triage" process and prepare job aid to be used in training purposes.


Data Configuration/Software Management


8/2006 to 6/2013

Maintained SECRET CLEARANCE with absolutely zero incidents of spillage.

Executed the safeguarding and dissemination of classified material in support of multiple U.S. Navy contracts.

Performed inventory audits, site change notifications of classified material in secured area.

Provided direct logistics support to U.S. Navy and U.S. Marine Corps by defining Fleet requirements, delivering software updates, planning for future Fleet requirements, and troubleshooting calls.

Operated and maintained RIMAGE duplication systems.

Designed media labels, duplicated and shipped more than 1000 pieces of classified multi-media monthly (CONUS/OCONUS).

Coordinated with Hardware team and FMS coordinator to ensure full documentation/media production, releases and installs were completed on time.

Coordinated daily tasking for technical library, managed technical baselines, action items, schedule, performance metrics, and all Configuration Management related deliveries.

Maintained schedule for upcoming software releases, training/deployment missions, and software configuration list. Integrated data into status reports and briefed customer and upper management.

Created multiple software configuration lists based on official government documents and tracked configuration by site.

Created and maintained detailed Standard Operating Procedures and user documentation to support Technical Library. Trained and acted as subject matter expert for newly assigned personnel.

Liaison between internal/external customers, vendors, and cross functional teams. Increased customer satisfaction by expertly coordinating and managing assets (ordered and tracked supplies and equipment) for several projects while providing superior levels of customer service.

Completed all Remedy Help Desk incidents and provided resolution information to support the fleet.

Generated government documents DD1149, DD250 for media/documentation shipment and transfer.

Ensured that software and documents are properly packaged for transportation, experienced with essential security operations, marking, protection, and destruction of classified materials.

Received a Superior Rating with DSS inspection, insured all National Industrial Security Program Operating Manual (NISPOM) requirements were implemented

Managed and maintained software licensing, and software release through their full life cycle.


Bachelor’s degree in Criminal Justice (Minor Sociology), Temple University (2006)


Provided administrative and secretarial support to program director and other team members. Assumed position of customer first contact by answering office telephone. Organized, updated, and maintained client and departmental internal/external files. Attended hearings and assisted with primary screening. Meet with clients, who are in need of a drug and alcohol assessment for inpatient detox, rehab or OP services. Screen and collect all personal information from client. Assisted senior level team with determining if someone is in a crisis situation and referred to a mental health crisis center if needed. Scheduled initial interviews with clients and families, for evaluation and follow-up support. Manage all scheduling activities, including treatment classes and community service programs. Maintained tracking system for clients who are assessed; received and tracked client referrals. Prepared and submitted reports to the Director.


10 plus years’ experience with Excel, Access and other programs within Microsoft Office (Word, PowerPoint, Project, etc.)

FoxPro, SAP, Remedy Help Desk, PMSMIS, Navy Data Environment, CDMD-OA, MPM, SharePoint for file management.


Reliability-Centered Maintenance Level 1 Certified

Certificate of Appreciation, member of the Naval Engineering & Technical Services Functional Process Team and Failure Review Board (2012& 2013)

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