PatientService Representative

Shanterri Weaver

Patient Service Representative(PSR)

Decatur, GA 30030

***************@*****.***

404-***-****

Medical scheduler and receptionist with 14 years of experience who answers a high volume of incoming calls while scheduling in person patients follow ups, radiology and out side providers appointments. Hardworking with the drive to succeed. Authorized to work in the US for any employer

Work Experience

Patient Service Representative

Georgia Cancer Specialist and Northside Hospital

December 2003 to June 2018

• Greeted and checked in patients.

• Collected copayments and verified insurance coverage

• Collected and posted payments to patients account.

• Prepared new patients charts carefully and accurately

• Scheduled patient appointments and make reminder calls

• Rescheduled missed appointments and perform appointment cancelations

• Answer patient calls, direct calls to appropriate staffs and take accurate messages.

• Register and create EHR chart for new patients

• Assist patients in completion of necessary forms and consents

• Updated patient demographics

• Make reminder calls to patients

• Maintain daily appointment schedule and notify nursing staff.

• Prepare new patients packets

• Cleaned lobby and front waiting area

• Managed switchboard answering all calls from patients and outside sources directing questions and messages to appropriate department

• Reconciled daily cash reports

• Organized and maintained filling system

Education

Education

Georgia Perimeter College - Clarkston, GA

August 2001 to June 2003

CUSTOMER SERVICE

Albany State University - Albany, GA

August 2000 to May 2001

Skills

Good telephone and computer skills, Dependable and Team player, Good ability to use appropriate computer applications(EHR, Nexgen EMR, Vital, Oasis & Microsoft) Knowledge of office equipments( scanner, fax machine, & copier) Excellent customer service, Good multi-tasking skills

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