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Customer Service Administrative Assistant

Houston, Texas, United States
November 02, 2018

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Kayla Acosta

Self-Starter/Administrative Assistant/Customer Service Representative/Teacher/Counselor/ Case Management

Houston, TX 77070


I am a dependable, organized, technology savy women. I am a team player and can get any job done. Interested in a job position with growth within the company and stability. I can be a wonderful asset to your establishment.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Domestic Engineer

Administration Inc. - Houston, TX


Responsible for budgeting/balancing financial ledger/SAP experience. Handled daily case management cases on a as needed basics.


I organized lessons for children and meetings that allowed us to fellowship together. Helping children/ clients excel in the needed troubled area of academics. Skills Used

I demonstrated leadership skills, organization skills, administration skills, and customer service skills. Policy Council Treasure/Parent Volunteer Coordinator NCI-Spring Branch Head Start Center - Houston, TX


Attend all Policy Council meetings throughout the year. Submit, when necessary, appropriate site concerns at the Policy Council meetings. Report on monthly basis, all Policy Council matters to Parent Committee. Define policy council by-laws and advise the Parent Committee. Perform duties assigned by policy council. Be familiarized with the Parent Committee binder and be aware of all documents. Accomplishments

Successful with communication with head start parents at meetings and students. Worked with the community partnerships specialist. Served as liaison between center staff and parent volunteers. Skills Used

Keeping attendance record.Typing agenda,

announcements, flyers for meetings.

Sales Associate

Bath & Body Works - Houston, TX

September 2015 to May 2016


Supports a customer-centric culture, where the full energy and activity of the store team are focused on delivering highly satisfying customer experiences. Accomplishments

I'm friendly, a team player, punctual and knowledge about the Bath & Body Works products. Skills Used

Builds customer loyalty by converting customer relationship marketing and customer capture. Administrative Office Manager

T3 Computer Services - Katy, TX

August 2010 to November 2013

Office Management. Provided administrative support to the company's executives and other senior staff by performing duties that include general clerical and project based work. Compiled statistical data for business reports, formatted documents for printing and distribution. Processed sales orders, payroll and taxes. Reconcile corporate credit card statements to identify and accurately code expenses. Performed purchasing and procurement transactions.

• Supervision. Interviewed perspective client. Developed flexible work schedule to attract and retain key personnel. Trained and supervised new employees.

• Computer Skills. Collated, tabulated, analyzed and communicated data in tabular and graphical form; created spreadsheets in Excel, presentations in PowerPoint and used Microsoft Publisher to create professional documents and materials.

• Financial Planning. Developed financial planning tools to assist Principal with all aspects of financial planning including payroll, budgeting, savings, and taxes.

• Crisis Management. Develop conflict resolution strategies to diffuse customer issues while ensuring business objectives were met. Completed case management cases that would help them to focus bettering their situation.

Administrative Graduate Assistant

Prairie View A&M University - Prairie View, TX

June 2008 to September 2010

Academic Advising. Assists students in exploring careers, evaluating academic abilities, and setting goals. Prepares advising materials such as student information, advising guides and recruitment materials. Presents academic information to orientation groups and potential students and parents. Interviews and advises students regarding information, procedures and academic requirements of a specific program or major.

• Case Management. Responsible for providing comprehensive assessments, planning, implementation and evaluation of individual student needs.

• Educational Leadership. Investigated the leadership styles of staff members in the areas of integrity, fairness, and ethics.

• Administrative Support. Provided administrative support to department staff and managers. Received, sorted, prioritized, and recorded messages. Drafted correspondence including letters, memorandums, agendas, reports, meeting minutes, and other documents. Maintain office filing system and inventory. Utilized PeopleSoft and SAP.

• Human Resource Management. Supported departmental processes related student recruitment including contacting prospective students, creation of marketing materials, peer advising/mentoring, conducting campus tours and orientation activities, and delivery of presentations. Established and maintained positive relationships with students, parents, and colleagues. Administered needs assessments.

• Technical Support. Assisted faculty with research projects, lecturing, preparing course materials, grading assignments, proctoring exams, preparing and posting grades, holding regularly scheduled office hours and providing individual and/or group assistance to students, performing other course- related duties. Audited student attendance records in accordance with local, state and federal regulations and guideline.


PAISD-Memorial High School - Port Arrhur,TX

August 2004 to June 2007

Provided guidance and understanding to 9th through 12 grade students on Intro duction to Business and Banking and Financing. Assisted with daily curriculum and guidelines of the program. Engaged in mock banker and teller reole play with students and made sure daily wallstreet journals were completed.


Masters of Arts in Counseling

Prairie View A & M University

August 2010

The Center for Anger Resolution

September 2009

Bachelor of Business Administration

Sam Houston State University

May 2004


Teacher, Administrative Assistant, Educational Leadership and Counseling, Case Managment, Customer Service, Couseling and Assessment, Tutoring,Problem Solving and Analysis, Human Services,Communication and Coordination, Public Relation Specialist, Markext and Research Analyst Groups

Member of Alpha Kappa Alpha Sorority Inc. Epsilon Theta Omega Chapter December 2016 to Present

Alpha Kappa Alpha Sorority, Incorporated (AKA) was founded on a mission comprised of five basic tenets that have remained unchanged since the sorority’s inception more than a century ago. Alpha Kappa Alpha’s mission is to cultivate and encourage high scholastic and ethical standards, to promote unity and friendship among college women, to study and help alleviate problems concerning girls and women in order to improve their social stature, to maintain a progressive interest in college life, and to be of “Service to All Mankind".

The small group of women who founded Alpha Kappa Alpha Sorority at the turn of the last century were conscious of their privileged position as college-trained women of color just one generation removed from slavery. But at the same time, they were sensitive to the needs and struggles of the less fortunate in underserved communities in their hometowns and in other environs beyond their travels who were in need of goods, services and opportunities beyond their reach. The young collegians’ commitment to scholarship, leadership, civic engagement and public service, woven together by the bonds of lifelong sisterhood, formed the bedrock of the rich legacy of servant-leadership that epitomizes the sorority to this day. And the global reach of its programs, laser-focused on the health, wealth, family, education, human rights and parity issues that concern its constituents, ensures the relevance of the organization into perpetuity..

Additional Information

To Whom This May Concern,

Hello, I am an intellectual young women who is always ready to learn new things. I am eager to be a asset to your organization and be a team player on on levels. Very interested in supplementing my income and working part-time or full-time. I am the educator, counselor, customer service rep, manaager, administrator, hands-on business women. I would truly like to be considered for the position. I love educated youth and and right NOW as a domestic engineer and teaching in my small tutoring center Kayla's Klass Helps Tutoring Center it gives me great joy to help see our youth and community thrive in education. I privately tutor all grades and levels. I connect with all kids and parents on the learning level that's best for them to excel and be their best self in the preferred subject area. I have proficient counseling, leadership, take charge, positive personality. Please consider me. I am open for an interview if you are. Take a chance on an ambitious, awesome, dependable, productive young women like myself.Thanks for your time and I will be looking to hear from you soon. Sincerely,

Kayla Acosta, MA

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