Customer Service Engineer

RESUME

M.V.KISHORE KUMAR E-mail:****************@*****.***

NETWORKING ENGINEER Phone:+91-895*******

Career Objective:

To achieve a position of responsibilities that utilizes my skills and experience and keen to work in an environment where I can enrich my knowledge and to work hard with determination and dedication to achieve organizational as well as personal goals.

Education:

Bachelor Of Technology (CSE) from Nagole Institute of Technology & Science Affiliated To JNTUH.

Work Experience :

Having 1.4 years of experience as a Networking Engineer & System Admin in Matrix Security & Surveillance Pvt. Ltd. Bangalore for Bengaluru City Police DIAL100 Project from August 2017 till date.

Networking Roles &Responsibilities:

Maintaining the Matrix Security & Surveillance Pvt. Ltd LAN Network

Prepare RCA document for Network Outage

Configuring OSPF and STATIC routing protocol on CISCO router

Configuring Port Forwarding in SOPHOS Firewall.

Security Policies on Firewall.

Monitoring health, End users web activities and Data utilization of Firewall

Configuration of VLANs, Trunk port and EtherChannel.

Configuring wireless routers like D-Link and NetGear Routers

Follow-up & escalations with ISP for restoration of services.

Ensure maintaining of committed SLA to esteemed customers.

Proactively monitoring customer’s network on 24x7 basis and updating them regularly.

Daily call with Customer Service Manager to discuss the resolution of the critical issue.

In order to understand customer grievances & our needs from customer.

Responsible for maintaining and monitoring performance of network.

Provide first-level technical support, assisting users who have network problems.

Configuring & implementing the VLAN in switches depending on departmental requirement of Client.

Configuring IP in CCTV City Surveillances(ANPR,FRS and PTZ cameras) add into NVRs, maintain recording and monitor the Cameras in Whatsapp Gold NMS application.

Troubleshooting of routing and switching issues.

Taking the configuration of Daily and Weekly Backups.

Password recovery of Allied Telesis Switch

Taking ownership of the problem till resolution or update to next level

Working on HSRP & OSPF Protocols

Monitoring and configuring AVAYA IP Phones

Monitoring tool like Allied Telesis NMS Tool.

Coordinating with our team at the time of major changes in the network.

Keeping Track of all the open tickets and making sure that all of them are closed or escalated to the next level on time.

Collecting switch and Active details, switch utilization reports .

Enabling switch ports for end users to establish connectivity with their project network.

System Administrator Roles &Responsibilities:

Analyzing system logs and identifying potential issues with computer systems.

Introducing and integrating new technologies into existing data center environments.

Performing routine audits of systems and software.

Applying operating system updates, patches, and configuration changes.

Load the OS for Servers and Client machines.

Installing and configuring new hardware, software and Drivers .

Adding, removing, or updating user account information, resetting passwords, etc.

Answering technical queries and dealing with often frustrated users.

Responsibility for documenting the configuration of the system.

Troubleshooting any reported problems.

System performance tuning.

NTP issues resolve in client systems

Installation of Antivirus and updating of Virus definition files on all the PCs.

Responsible for troubleshoot Microsoft windows issues.

Responsible for the installation of software’s like antivirus, MS-office, adobe & acrobat

reader etc.

Storage Administrator Roles &Responsibilities:

Configuring NFS in EMC2 Unity 300 Storage and mount in Ubuntu Servers.

Mount the LUN Space in windows Servers by using ISCSI Path.

Networking Skills:

Configuration and troubleshooting of STP,L2 & L3VLANs,Trunking

Configuration and troubleshooting of HSRP.

Configuring Access control list.

Knowledge of LAN technologies, Switches.

Good working knowledge of routing protocols such as RIP V2, OSPF, EIGRP,BGP, STATIC ROUTING, Default Routing.

Switching, STP, VTP, HSRP, ARP, & L2 & L3 VLANS Configurations, Inter VLAN Routing

Trunking, Port Channel (Ether Channel) PAGP, LACP

Configuration of Port security & Capable of Network Packet analysis

Access-Lists (Standard, Extended & Named)

Configuration of Dynamic NAT & PAT.

Configuration of Ether-channel.

Basics Knowledge of ASA, Sophos Firewall

Basic Knowledge of EMC2 Unity300 storage.

Technical Competencies:

Cisco Routers: 1900,2600,3600,2911, 2951

Cisco Switches: Catalyst 2960, 3750, 3560, 4510R-E, SG350-28

Allied Telesis Switches: AT-DC2552XS/L3, x510-52GTX

TP Link Switches: T2600G-28TS

D-Link Switches: Web Smart DGS-1210-28P

Firewall: SOPHOS

Storage Device: EMC2 unity 300

Tools: OS Ticketing Tool, Allied Telesis for monitoring Network Devices

Additional Information

•Ability to build a strong relationship with the clients.

•Strong Interpersonal and Communication skills

•Ability to work in a team with diverse backgrounds

•Determination, dedication, and discipline

•Willing to learn and adapt to new opportunities and challenges

IT Skills

•Operating System such as Windows 7, 8, 10, Windows2008 and 2012R2,

Ubuntu14.04 LTS, Red hat Linux, Centos.

•Software’s: MS Office, MS Word, MS Excel & PUTTY.

I hereby solemnly affirm that all the information furnished by me is true to the best of my knowledge.

Date:

Place: M.V.KISHORE KUMAR

Contact this candidate