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Service Assistant

Location:
Birmingham, England, United Kingdom
Posted:
November 02, 2018

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Resume:

Beverley Britton

079******** ac7k04@r.postjobfree.com

Personal Profile

An experienced, enthusiastic and competent admin/clerical assistant with experience of data entry and proficient in daily delivery of outstanding administration, working to targets, able to provide full support to manager, colleagues and support staff. Able to use a range of Microsoft office packages, and have a ‘can do’ attitude with the ability to ensure that all work areas are kept clean and tidy according to health and safety regulations. Willing to participate in further training requires by potential new employers.

Key Skills

Excellent keyboard skills with a typing speed of 60 words per minute

Very IT literate and able to confidently use a range of Microsoft packages

Excellent customer service knowledge and skills

The ability to work well under presser and in a busy and demanding environment

The ability to effectively communicate on all levels

A keen eye for detail and a committed approach towards all duties

Employment History

YMCA Birmingham (Erdington) July 2017 – Present

Administrator/Receptionist

Meeting and greeting visitors and being the first point of call for all enquiries, in person and over the phone

Answering and transferring calls and taking accurate messages

Sign posting service users to the appropriate support service of member of staff

Working with vulnerable adults in challenging circumstances

Proving administrative support for the organisation as a whole

Ensuring service users are safeguarded and data is protected according to policy

Taking rent payments and advising service users of current rent situations

General administrative tasks including filing, photocopying, dealing with incoming and outgoing post

West Midlands Ambulance Service (Fleet Team) October 2013 – April 2016

Fleet Administrator

Ensuring all mechanical and maintenance jobs were recorded in accordance with policy and procedures

Scanning documentation onto a Fleetwave system

Filing and recording absences and annual leave taken to update the HR system

Ensuring accordance with all health and safety protocols

General administration tasks and supporting the team

West Midlands Ambulance Service (Operations Department) November 2005 – October 2013

Admin Assistant

General filing and administrative duties

Dealing with incoming and outgoing calls from staff members

Filing and recording absences and annual leave taken to update the HR system

Ensuring accordance with all health and safety protocols

General administration tasks and supporting the team

West Midlands Ambulance Service (Responder Unit) November 2004 – October 2005

Clerical Assistant

General filing and administrative duties

Dealing with incoming and outcome calls from staff members

Filing and recording absences and annual leave taken to update the HR system

Ensuring accordance with all health and safety protocols

General administration tasks and supporting the team

Coalition of Disabled People February 2004 – July 2004

Administrator (Maternity Cover)

General administrative duties

Supporting all members of staff

Adhering to lottery funded guidelines

Britannic Assurance PLC August 1988 – August 2003

Typist

Typing letters, memos, reports, legal documents

Formatting text accordingly

Working to time constraints and outside pressures

Education and Training

October 2015 West Midlands Ambulance Service Mandatory Training

Health and Safety at work

Manual Handling

Internal systems update

September 1991 Handsworth College

RSA Typing

RSA Word Processing

1985 – 1986 Brooklyn Technical College

Certificate of pre-vocational education

1979 – 1985 Hamstead Hall Secondary School

GCSEs – English and Maths

Secondary education

Voluntary Experience/Hobbies and Interests

I regularly volunteer at my local church, this involves helping out at regular coffee mornings and assisting with bake sales. I used to volunteer at a charity shop at a retail assistant.

In my free time I enjoy reading, embroidery, motor caravanning, meeting new people and visiting new places.

References

Available on request.



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