SANTOSH NEUPANE

VYAS-*, DAMAULI, TANAHUN, GANDAKI ZONE, NEPAL

MOB: 984*******, E-MAIL: ac7jzy@r.postjobfree.com

OBJECTIVE

I am hardworking team player with an excellent customer service and banqueting experience. I am extremely ambitious, mission oriented with a clear and concise vision of future objectives. I have got a good understanding of English language and can communicate fluently. Eager to find a position offering a long term potential with a structure defined career progression.

FUNCTIONAL SUMMARY

Good communication skill including tact and diplomacy while dealing with customer’s queries and complaints. Team working has involved different roles which developed negotiation, persuasive skills and highest standards personal presentation. Experience of working within a team based culture involved, compromise, commitment, planning, organization and time management.

EMPLOYMENT & TRAINING

Jan 2003 - Jun 2005: Devi Fusion Indian Restaurant, Singapore.

Captain/Waiter:

> Taking orders.

> Serving customers.

> Cash handling.

> Dealing with customers queries and refunds.

Jul 2005 - Jan 2006: Jack's Place, Steak House & Restaurant, Singapore.

Trainee Supervisor:

> Serving customers.

> Cash handling.

> Dealing with customers queries and refunds.

March 2010 – April 2011: Sofitel Luxury Hotel, Heathrow, London.

Team leader (C&B Department):

> Dealing with guest’s queries.

> Preparing and setting breakfast/lunch/dinner station.

> Table setting and decorating party hall.

> Giving instruction to floor staff as supervised to us.

April 2014 - August 2016: The Royal Food Station, Kathmandu, Nepal.

Restaurant Supervisor:

> Billing and Cash handling.

> Greeting guests, briefing about food and beverage item from menu.

> Recommending menu's item and pushing sales.

> Supervising staff, dividing floor task.

> Making duty roaster and managing staffs.

> Dealing with guest’s queries and complains.

> Checking and ordering food and beverage item regularly.

November 2016 – till date: Hospitec Enterprises Pvt. Ltd.

Sale and Marketing / Store Handling

> Visiting to clients.

> Taking order and dispatching goods to Customer.

> Taking monthly inventory of goods.

> Placing order and receiving shipment from international factory.

> Checking good’s expiry and status.

> Keeping daily and monthly sales record.

EDUCATION

2010 – 2011 : Ethames Graduate School, London, UK.

Diploma in Hotel Management.

2005 - 2006: REX Commercial School, Singapore.

LCCI e-Business.

2003 - 2005: REX Commercial School, Singapore.

NITEC in Food & Beverage Operation

2002 - 2003: REX Commercial School, Singapore.

ITE Food Preparation.

1988 - 2000: Shree Nirmal Secondary School, Nepal.

School Leaving Certificate eqv. O-Levels.

NATIONALITY

Nepalese

Date of Birth

15/10/1983

LANGUAGES

Fluent in English, Nepali and Hindi

Passport No.

07333299 [Valid till 06/05/2024]

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