Victoria M. Roe
Warwick, NY *****
Cell: 845-***-**** Email address: email@example.com
To obtain a position that will enable me to use my strong organizational and people skills. To work with a group of dynamic sales professionals and be part of the companies success.
Superior Customer Service
Excellent interpersonal and communication skills
Effective at identifying customer’s needs and presenting solutions.
Proficient in scheduling appointments and maintaining calendars
Strong analytical, problem solving and decision-making skills.
Highly organized and works well independently.
Ability to prioritize, multitask and know when to respond with a sense of urgency.
Inside Sales / Customer Service Manager / Sales Coordinator /Administrative Assistant / Office Manager
Food Service Industry and Consumer Packaging Industry
Managed staff of 12 employees
Main point person of Office Sales support for the Director of Sales, Regional Managers and Independent Sales representatives throughout the U.S.
Set up Sales Meetings and Trade Shows
Developed a marketing contact program as Sales Coordinator
Processed sample requests for sales force, distributor and DSR’s and provided tracking information.
Provided quotations for the sales force, distributors and end users
Provided continuous follow-up with customers, distributors and field reps on all open, unresolved customer complaints
Documented customer contacts and details in reports and distributed to appropriate staff members
Expedited inquires, prepared quotations, work orders and complaints
Developed, implemented and modified document record keeping and accounting systems
Performed general office duties, coordinating schedules, answering phones, filling, handling
correspondence, travel arrangements, scheduling appointments, A/P, A/R, collections, rebates
Implemented a new health insurance plan for corporation
Prepared purchase orders, expense reports and commission reports
Maintained departmental databases
Prepared Monthly Sales Reports (SAP System) and distributed among sales force
Graduate of Dumont High School, Dumont, NJ
Cardinal Tabletop Boot Camp – Buffalo, NY – August, 2005
Micro Training – MS Excel, August, 2005
Franklin Covey - 7 Habits of Highly Effective People – June, 1999
Communispond – Effective Business Writing – Fall, 1997
American Management Assoc., - Selling More by Phone – October, 1997
Software: SAP System, Ci-Web, Microsoft Office 365, Adobe Acrobat, Windows, Quicken, QuickBooks, Accounting Software (Logic), Act 3.0 and Act 4.0
Inside Sales/Sales Support/Customer Care Manager
2015 -Present – Independent Consultant – Worked with several Foodservice Rep Groups – Worked from Home Office
2011 – 2015 RZ Marketing Group, Cincinnati, Cincinnati, OH- Worked from Home Office
Inside Sales, Customer Service Manager, Sales Administrative Assistant
2007 – 2011 Image Hospitality Marketing LLC, Cincinnati, OH
Sales Coordinator, Finance Department – A/P, collections and rebates
2001 – 2007 Cardinal International Incorporated, Wayne, NJ
Inside Sales, Customer Service Manager
1999 - 2001 Label Graphics Manufacturing, Little Falls, NJ
Office Manager, Administrative Assistant, Inside Sales
1993 – 1999 Packaging Clinic LLC. Butler, NJ
References available upon request