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Sales Customer Service

Warwick, NY, 10990
October 30, 2018

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Victoria M. Roe

** ***** ****

Warwick, NY *****

Cell: 845-***-**** Email address:


To obtain a position that will enable me to use my strong organizational and people skills. To work with a group of dynamic sales professionals and be part of the companies success.


Superior Customer Service

Excellent interpersonal and communication skills

Effective at identifying customer’s needs and presenting solutions.

Proficient in scheduling appointments and maintaining calendars

Strong analytical, problem solving and decision-making skills.

Highly organized and works well independently.

Ability to prioritize, multitask and know when to respond with a sense of urgency.

Professional experience

Inside Sales / Customer Service Manager / Sales Coordinator /Administrative Assistant / Office Manager

Food Service Industry and Consumer Packaging Industry

Managed staff of 12 employees

Main point person of Office Sales support for the Director of Sales, Regional Managers and Independent Sales representatives throughout the U.S.

Set up Sales Meetings and Trade Shows

Developed a marketing contact program as Sales Coordinator

Processed sample requests for sales force, distributor and DSR’s and provided tracking information.

Provided quotations for the sales force, distributors and end users

Provided continuous follow-up with customers, distributors and field reps on all open, unresolved customer complaints

Documented customer contacts and details in reports and distributed to appropriate staff members

Expedited inquires, prepared quotations, work orders and complaints

Developed, implemented and modified document record keeping and accounting systems

Performed general office duties, coordinating schedules, answering phones, filling, handling

correspondence, travel arrangements, scheduling appointments, A/P, A/R, collections, rebates

Implemented a new health insurance plan for corporation

Prepared purchase orders, expense reports and commission reports

Maintained departmental databases

Prepared Monthly Sales Reports (SAP System) and distributed among sales force


Graduate of Dumont High School, Dumont, NJ

Cardinal Tabletop Boot Camp – Buffalo, NY – August, 2005

Micro Training – MS Excel, August, 2005

Franklin Covey - 7 Habits of Highly Effective People – June, 1999

Communispond – Effective Business Writing – Fall, 1997

American Management Assoc., - Selling More by Phone – October, 1997

Computer skills

Software: SAP System, Ci-Web, Microsoft Office 365, Adobe Acrobat, Windows, Quicken, QuickBooks, Accounting Software (Logic), Act 3.0 and Act 4.0

Employment history

Inside Sales/Sales Support/Customer Care Manager

2015 -Present – Independent Consultant – Worked with several Foodservice Rep Groups – Worked from Home Office

2011 – 2015 RZ Marketing Group, Cincinnati, Cincinnati, OH- Worked from Home Office

Inside Sales, Customer Service Manager, Sales Administrative Assistant

2007 – 2011 Image Hospitality Marketing LLC, Cincinnati, OH

Sales Coordinator, Finance Department – A/P, collections and rebates

2001 – 2007 Cardinal International Incorporated, Wayne, NJ

Inside Sales, Customer Service Manager

1999 - 2001 Label Graphics Manufacturing, Little Falls, NJ

Office Manager, Administrative Assistant, Inside Sales

1993 – 1999 Packaging Clinic LLC. Butler, NJ

References available upon request

Contact this candidate