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Program Manager, Project Manager, Service Delivery Lead

Location:
Alpharetta, Georgia, 30005, United States
Posted:
October 30, 2018

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Resume:

Dinesh Kansara, PMP Program Mgmt. Service Delivery PMO & Governance Business Consulting Strategy 1440 Hillcrest Heights, Alpharetta GA 30005

Mobile: 470-***-****

E-Mail: ac7jx0@r.postjobfree.com; LinkedIn: https://www.linkedin.com/in/dkansara Skills and Expertise

Technical Skills: MS Office, MS Project, Visio, Clarity, Primavera PPM, HP PPM, HTML, J2EE, XML, ERPs, SalesForce.com, SharePoint

Infrastructure & Storage: CISCO network, HP Servers, and NetApp SAN storage, Network Design & Construction, OSP (Out Side Plant), Wireless Network & Communication

Agile & Enterprise Transformation: Supported company efforts on Agile Transformation by helping with design and development of Agile Transformation rollout, training, coaching and mentoring of the team members on Agile methodology. Also expert in Business Transformation (Upgrading Business Processes, Upgrading legacy systems to current technologies, migrating technology solutions to secured Cloud, etc.) Application Development: Using web services, APIs, JAVA, HTML, .Net, C++ CRM/ERPs: SalesForce, SAP, Oracle, Adobe, Microsoft, Genesys, Sage, Verint, PeopleSoft, Siebel, Infor, NetSuite, Lawson Cloud, Mobile & Misc.: Cloud (Private / Public) Hosting with MS Azure, AWS, Google Clouds; Active Directory, MS Stack BI Tools such as SSIS, SSRS, SSASa, JIRA, ServiceNow

Information Security: Application Security Management / Leadership; Software Application Security / Development; Soap / RESTful API security; Strong Knowledge of Secure Coding Practices; Encryption, Data Loss Protection, Advanced Threat Protection, Advanced Security Management

IoT (Internet of Things): Knowledge on various IoT (Internet of Things) technologies including Mobility, Java/.NET middleware, M2M (Machine to Machine), Cloud, RPA (Robotic Process Automation), etc. Change Management: U se data-driven solutions to address the human factors affecting an organization’s availability to reach its strategic objectives, Own Change Management Process and work with the Change Control Board on executing required changes Business Intelligence: MS Stack BI Tools such as SSIS, SSRS, SSAS; Robotic Process Automation (RPA) such as Kapow and OpenSpan, Tableau, Power BI, QlikView BI Dashboarding Functional: Leadership, Team Building, Mentoring & Coaching, and Stakeholders & Vendors Management, P&L Methodologies: Waterfall, Agile, Hybrid (Interim), Scrum, RUP, PMBOK, IT Infrastructure Library (ITIL) framework, IT Service Management (ITSM) framework, SDLC

Industries: Telecom, Healthcare, Travel & Hospitality, Manufacturing, Finance, Insurance, Utilities, Aviation, Consulting, Professional Services, Government, Commercial & Industrial, Technology, Social Media Leadership Skills & Qualities:

• 25+ years as a Service Delivery & PMO leadership experience on enterprise and complex projects

• 10+ years of experience leading transformative business operation initiatives in large enterprise organizations working across multiple lines of businesses

• Managed technical program initiatives for the Migration of the migration to Service Now from a legacy in-house build system for tickets, client reporting, infrastructure tracking, documentation and other features in the rollout of the Service Now product

• Business Analyst/Project Management experience with an Enterprise Telecom, Finance, Energy & Healthcare verticals

• Experience leading scrum teams leveraging agile-delivery methodologies and best practices

• Experience and familiarity with cloud infrastructure and tooling frameworks; including DevOps capabilities such as Continuous Integration & Delivery and System Operations processes (within an ITIL framework) Kansara – Page 2

• Good understanding of IT security and Data protection

• Good understanding of Cloud technologies and infrastructure (AWS, MS Azure)

• Experience with Business Process Modeling, Business Process Management, and/or Business Process Automation

• Software Development Life Cycle (SDLC) and Project Delivery Framework

• Strong experience with stakeholder management

• PMP & Six Sigma Black Belt certified

• Change Management experience

• Excellent Project Management skills

• Consultative and collaborative personality

• High Energy & Driver personality; Excellent communication and presentation skills

• Cloud system operations

• ITIL processes, Customer support, Team capacity planning, Agile & Scrum delivery Education

Keller Graduate School of Management, Master of Science in Project Management (MPM) University of South Florida, B.S., Electrical Engineering Professional Development

PMP - PMI (PMP # 1378669; Exp. 12/2019)

Six-Sigma Black Belt Professional - MSI (Certified in 2015) Delta Airlines Feb 2018 - Present

Sr. Program Manager Consultant

Senior Program/Project Manager consultant, responsible for End to End delivery of large Infrastructure and Application Delivery programs/projects for both domestic and international business and IT needs of the Delta

• Major program currently working on includes migrating all employee data from an enterprise legacy system (Tesseract) into SAP / Hana Cloud including sun setting of Tesseract upon successful migration to SAP for all impacted IT systems

• Other major projects working on are SoX Compliance; HR Modernization; Bid & Award Development Track; etc. Responsible for managing the project management & business analyst delivery team across all projects, liaising with project vendors / consulting firms, creating and managing long-term goals, developing a budget and operating plan for the program, developing an evaluation method to assess program strengths and identify areas for improvement, ensuring goals, implementing and managing changes and interventions to ensure program goals are achieved, meeting with stakeholders, producing accurate and timely reporting of program status, managing program risk and issues, managing program inter-dependencies, and supporting the Senior Program Manager in day-to-day tasks. Working in an open (no cubes or offices) Agile and collaborative environment that is high energy and very fast paced. Managed technical program initiatives for the Migration of the migration to Service Now from a legacy in-house build system for tickets, client reporting, infrastructure tracking, documentation and other features in the rollout of the Service Now product. Amdocs Oct 2016 to Dec-2017

Principal Service Delivery & Program Management Consultant Responsible for Compliance, Governance and End to End Delivery of large, complex projects and programs such as HALO, RPA Pilot and other critical / new services for AT&T. The major Products and Services include IoT, BVoIP, IPFLEX, AVPN, ADI, NoD and ATT Collaborate, Unified Communication and Collaboration, and AT&T Security services. Kansara – Page 3

• Supported efforts on Agile Transformation by helping with design and development of Agile Transformation rollout, training. Led a large organizational transformation program to streamline delivery, processes and to align human resources

• Delivered large and complex CRM and Application Development projects using Oracle, PeopleSoft, JAVA, HTML, .Net, C++.

• Lead team members in achieving desired deliverable creation outcomes.

• Analyze, manage, and report project performance – financial reporting, resource allocation, task delegation and stakeholder management.

• Managed Technical program initiatives for the Migration of the migration to Service Now from a legacy in-house build system for tickets, client reporting, infrastructure tracking, documentation and other features in the rollout of the Service Now product.

• Develops and executes an overall project schedule, including tasks, duration, dependencies, and resource assignments.

• Controls and tracks changes to scope, time, cost, quality, issues, and risk.

• Supported leadership on 18-24 months RPA Roadmap for AT&T Pilot Project.

• Obtains appropriate stage-gate approvals from business and IT sponsor.

• Ensures team understands the business benefits of the project and connects the project to the broader organizational goals.

• Evaluates risks, assess possible outcomes and solves problems.

• Manages vendor relationships according to contract terms and conditions and works with vendors as needed.

• Resolves issues in a timely manner.

Ernst & Young Jan - 2016 to Oct - 2016

Asst. Director - Global Service Delivery

Responsible for providing E2E solution & delivery for eDiscovery Application Software & Infrastructure Upgrade projects for FIDS group within Assurance globally; partnering with vendors and other EY groups in delivering all projects on time, on budget. Managed customer data in Private & Public clouds globally. Notable Program / Portfolio: eDiscovery program globally with projected revenue of $50M / year, team size = 125+

• Demonstrated experience managing projects where Azure environments where designed and stood up

• Demonstrated experience building SharePoint infrastructure in a large enterprise environment

• Strong background in hands-on infrastructure build/support

• Awareness of information security best practices with EY InfoSec

• Experienced and comfortable with Agile methodology

• Proven record as a self-starter and independent

• Ability to grasp technical concepts quickly, and summarize & document them clearly.

• Creating and maintaining a detailed project schedule

• Planning meetings, publishing minutes, following-up on action items

• Managing scope, schedule, resources changes during the project

• Using internal ticketing systems to track and document progress

• Issue and risks management, tracking and reporting

• Coordinated changes with cross-functional business teams, including developers, site reliability engineers and network/system engineers

• Manage technical program initiatives for the Migration of the migration to Service Now from a legacy in-house build system for tickets, client reporting, infrastructure tracking, documentation and other features in the rollout of the Service Now product

• Led a large organizational transformation program to streamline delivery, processes and to align human resources at global level for better efficiency and meeting market demand Kansara – Page 4

• Security Components include, but are not limited to: Encryption, Data Loss Protection, Rights Management, Advanced Threat Protection, Advanced Security Management, Customer Lockbox, Advanced eDiscovery, Azure Active Directory, Microsoft Cloud App Security, and Azure Information Protection

• Supported efforts on Agile Transformation by helping with design and development of Agile Transformation rollout, training

• Directly execute end-to-end project management processes and practices (plan, monitor, control, issue and risk, resource, communication, stakeholder management, close-out) using MS Project and using ITIL and ITSM Frameworks

• Ensure delivery of the solution to schedule, quality, budget & scope using MS Project and other PM software

• Perform gate and quality assurance reviews with all aspects of IT organization and business sponsor

• Developed Product Portfolio and roadmap for rolling 18-24 months based on Strategic Objectives, Business Drivers, ROI Evaluation & Customer Surveys

Cricket Wireless (AT&T) 2014 to 2016

Principal Program Manager - Service Delivery

Responsible for providing E2E solution & delivery for Application Software & wireless network Infrastructure Upgrade projects globally, collaborating with vendors and other AT&T groups in delivering all projects on time, on budget.

• Notable Projects/Programs: Skyfall (Bringing entire Network Hosting in-house from the vendor’s data centers resulting in net saving of $30M/Year with team size of 110+); Upgrade of legacy network to meet current demand during quarterly / monthly releases, IoT (Internet of Things)

• Manage technical program initiatives for the Migration of the migration to Remedy from a legacy in-house build system for tickets, client reporting, infrastructure tracking, documentation and other features in the rollout of the Service Now product.

• Supported efforts on Agile Transformation by helping with design and development of Agile Transformation rollout, training, coaching and mentoring team members on Agile methodology

• Led a large organizational transformation program to streamline delivery, processes and to align human resources at global level for better efficiency and meeting market demand

• Upgraded infrastructure in global data centers using CISCO network, HP Servers, and NetApp SAN storage

• Supported leadership on 18-24 months RPA Roadmap for AT&T Pilot Project

• Experience on developing a social media strategy with a business partner that interfaces the ease and familiarity of social media with independent data stores and other systems of record ACI Worldwide 2013 to 2014

Director of Program Management & Services & Delivery- AMERICAS Responsible for development and implementation of global, enterprise 150+ projects in Americas region for large Banks & Financial Industry clients and leading the Global Enterprise IT Program Management Office (PMO). Managed a global portfolio of $150M / Year in revenue, total team size of 100+. Responsibilities also included overall professional services strategy, service revenue growth, talent management, and sales enablement

• Delivered large, complex projects in Americas region using Agile methods for our Products (UPBASE 24 Core for OLB as well as Credit Card Pymt, ePayment, eBill, Mobile Banking, ACH Processing, Money Xfr, Commerce Gateway, Universal Online Banker, Postillion for banks, processes and merchants, Digital Channel, ePay, Customer monthly Statements products). Projects included both new installs as well as for conversion and integration). Our large and complex Application Development projects were delivered using JAVA, HTML, .Net, C++

• Led a large organizational transformation program to streamline delivery, processes and to align human resources at global level for better efficiency and meeting market demand

• Worked with large financial customers to implement our software solutions that are built on the Salesforce.com platform

• Researched on Risk software vendors’ products such as Windham Portfolio Advisor, Northstar, SaaS Optics, etc. to see which product is most compatible to financial products made by ACI Worldwide’s suite of products for our banking clients Kansara – Page 5

AT&T 2003 to 2013

Lead IT Program Manager for Service Delivery

Notable Major Projects/Programs: IoT (Connected Cars & Homes), UB Ethernet; 10 GigE (MIS & AVPN); BVoIP; IpV4 to IpV6 Conversion; Business Continuity Planning & DR; Application Rationalization; Integration of post- merger technologies., managed global team of 100+ resources, Program Budget of $100M+.

• Supported efforts on Agile Transformation by helping with design and development of Agile Transformation rollout, training, coaching and mentoring team members on Agile methodology, starting from 2007 onwards

• Led a large organizational transformation program to streamline delivery, processes and to align human resources at global level for better efficiency and meeting market demand

• IoT (Internet of Things): Connected Cars, Connected Homes (Digital Life), connected all Mobile Devices

• Project /Program Management: Created and executed project work plans using MS Project and revised as appropriate to meet changing needs and requirements. Identified resources needed and assigned individual responsibilities. Managed day to-day operational aspects of a project and scope. Reviewed deliverables prepared by team before passing to client.

• BI - Data Warehousing/Analytics: Focused on the complete life cycle of data insights from data management to advanced analytics. Our platform agnostic approach leverages our customers’ existing data infrastructure to create actionable insights and enabled business teams to answer critical business questions. Our BI team helped solve critical data challenges with accelerated, customizable solutions and services and provided true insights into disparate, massive sets of high-speed data

Lucent Technologies, Inc. 2000 to 2003

Director of Program Management, PMO & Service Delivery General Electric Company (GE) 1999-2000

Senior Program Manager

ComEd / EXELON Corporation 1996 to 1999

Senior Program Manager

Black and Veatch 1994 to 1996

Senior Project Controls Consultant

Heller Electric Co., Inc. 1988 to 1994age/ Estimator



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