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Program Manager

Horsham, PA
October 30, 2018

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Director-level Information Technology and Management Professional

Enterprise Systems Technology Solutions Project Leadership Technology Strategy IT Operations Management

Multi-faceted, strategic, and critical thinking, Senior IT Project Leadership Professional with 15+ years of transferable experience in spearheading IT strategies and harnessing technologies to align business requirements and elevate organization performance. Built performance-driven teams, optimized enterprise system capabilities and bridged gaps between business and technology to realize essential integration. Success in cultivating continuity strategies, enhancing IT efficiencies, mitigating risks, and improving systems. Analytical and detail-oriented, with a history and taking on new roles and increasing responsibilities and taking ownership in projects.

Recognized for managing multiple projects simultaneously while generating continuous improvements to IT system functionality, coupled with executing all facets of project planning, scheduling, and resource management

Earned a stellar reputation for providing input to project scope, schedule, and budgets while leading activities to identify project risks and assist in the development of mitigation plans

Leadership and management competencies established through overseeing project teams, directing the end-to-end project life cycle, administering IT budgets / forecasts, establishing strategic IT vision, and hiring and training staff

Possess track record of success in facilitating expansion, hardware upgrades, and technological implementations – introduced and built management consensus, and deployed software applications and cloud technologies

Results-driven communicator and relationship builder, transcends barriers between technology and business, aligning each to capture the highest potential of the organization, resources, and technology investments

Core Competencies

Program Management Office

Project Lifecycle Management

Strategic Technology Advancement

IT Process Improvements

Software Development Lifecycle

Product Development

Requirements Gathering

Project Risk Management

Optimized Resource Management

IT Budgeting and Forecasting

Production Support Management

Regulatory Compliance

Employee Training / Development

Relationship Building

Stakeholder Engagement

Cross Functional Team Leadership

Cross Cultural Communications

Agile Transformation

Scrum Master


Amazon Web Services

Microsoft SQL Server

Microsoft Project

Jira / Atlassian

Professional Work History

Director of IT Operations

Morningstar Credit Ratings – Horsham, PA January 2016 – Present

Serve as a senior IT leader, implementing improvements in the technology development process including adoption of DevOps, Agile, and Scrum concepts. As head of the Project Management Office, implement complex technology solutions and information systems into business environments, ensuring project adherence to budget and time frame guidelines as well as to regulatory standards. Deliver operational excellence while determining, developing, and implementing goals and objectives for the IT staff. Streamline operations, optimize processes, and generate cost effective solutions.

Perform a highly-visible and all-encompassing Director of IT Operations and Program Management role while leading a team of IT Project Managers supporting cross-functional business units and associated products

Demonstrate advanced project management acumen while managing large, highly visible, cross-functional team-based projects from concept to completion

Optimize all facets of existing IT systems while tracking and coordinating projects across groups within the organization

Cultivate and develop comprehensive standards for the PMO, including development of Excel-based interactive reports for each business unit

Facilitate architecting solutions; actively manage infrastructure and budget in AWS

Successfully deployed Infrastructure as Code project using Storage Gateway and Cloud Formation to quickly set up multiple copies of production in AWS

Managed project to create a system for RMBS model, utilizing fleet of auto-scaled EC2 GPU instances and S3

Initiated project to incorporate SQS in RMBS system, lowering project’s EC2 costs by 75%

Recognized for coordinating development of new CMBS Single Asset model, facilitating multiple levels of approvals, and planning initial implementation

Integrated Morningstar’s Corporate Credit team into Morningstar Credit Ratings, including system migration as well as integration with Sales, Marketing, Compliance, and Legal teams

Senior Vice President, Senior Project Manager

Morningstar Credit Ratings – Horsham, PA January 2012 – December 2015

Accountable for managing IT projects from prioritization to completion including setting timelines, allocating resources, and ensuring the achievement of deadlines with precision and accuracy

Administered leadership for project teams by building and motivating team members to meet project goals, adhere to responsibilities, and achieve project milestones

Participated in all aspects of the Systems Development Life Cycle, including participating in requirements and code reviews, developing comprehensive test strategies, and verifying code changes prior to deployment

Proficiently managed global data team in Mumbai as well as served as the Client Relationship Manager for large Private Client Services clients

Prepared detailed project plans for all phases of the project using Microsoft Project and prepared detailed progress reports for stakeholders

Vice President, Senior Business Analyst

Morningstar Credit Ratings (formerly Realpoint) – Horsham, PA April 2010 – December 2011

Partnered with the leadership team to formulate strategies and achieve customer and financial objectives while driving development activities

Conducted projects in support of product improvements across multiple teams and resources while proactively delivering leadership within cross-functional teams to achieve project goals with precision and accuracy

Administered and managed team of business analysts in gathering and documenting requirements for development of new product enhancements

Proficiently delegated responsibilities within the team to align employee strengths with tasks, while optimizing performance, output, and efficiency

Assistant Vice President, Senior Business Analyst

Realpoint (formerly Capmark) – Horsham, PA August 2007 – March 2010

Performed a pivotal business analysis role while gathering and documenting requirements to conceptualize, develop, and deploy cutting-edge products while informing the business of risks and opportunities,

Operated as a main contributor while acting as the liaison between business sponsors and the IT team throughout the entire development cycle

Acted as product owner by gathering and preparing project requirements for various applications with efficiency and accuracy

Production Support Analyst

Capmark – Horsham, PA August 2005 – July 2007

Analytically investigated all application issues and provided operational support for all products. Identified root causes for technical issues and recommended valuable solutions

Spearheaded CMBS data loading process while continually increasing efficiency through expanded automation and expansion of existing processes, increasing throughput by 600% in first six months of employment

Drafted complex SQL queries for internal use and for distribution to external clients

Business Analyst

Wheels of Wellness – Philadelphia, PA October 2001 – July 2005

Created requirements documents for company software, drafted SQL queries, provided technical support, trained staff members, improved systems by reviewing current practices and designing modifications

Education and Certifications

Temple University Fox School of Business and Management, Philadelphia, PA August 2011

Master of Business Administration in Finance GPA: 3.52

Drexel University, Philadelphia, PA June 2004

Bachelor of Science in Information Systems Concentration in Database Management Systems

Minor in Business Administration GPA: 3.63

Project Management Professional (PMP)

Certified Scrum Master (CSM)

Six Sigma Green Belt

AWS Certified Solutions Architect - Associate

AWS Certified Developer - Associate

AWS Certified SysOps Administrator - Associate

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