Director-level Information Technology and Management Professional
Enterprise Systems Technology Solutions Project Leadership Technology Strategy IT Operations Management
Multi-faceted, strategic, and critical thinking, Senior IT Project Leadership Professional with 15+ years of transferable experience in spearheading IT strategies and harnessing technologies to align business requirements and elevate organization performance. Built performance-driven teams, optimized enterprise system capabilities and bridged gaps between business and technology to realize essential integration. Success in cultivating continuity strategies, enhancing IT efficiencies, mitigating risks, and improving systems. Analytical and detail-oriented, with a history and taking on new roles and increasing responsibilities and taking ownership in projects.
Recognized for managing multiple projects simultaneously while generating continuous improvements to IT system functionality, coupled with executing all facets of project planning, scheduling, and resource management
Earned a stellar reputation for providing input to project scope, schedule, and budgets while leading activities to identify project risks and assist in the development of mitigation plans
Leadership and management competencies established through overseeing project teams, directing the end-to-end project life cycle, administering IT budgets / forecasts, establishing strategic IT vision, and hiring and training staff
Possess track record of success in facilitating expansion, hardware upgrades, and technological implementations – introduced and built management consensus, and deployed software applications and cloud technologies
Results-driven communicator and relationship builder, transcends barriers between technology and business, aligning each to capture the highest potential of the organization, resources, and technology investments
Core Competencies
Program Management Office
Project Lifecycle Management
Strategic Technology Advancement
IT Process Improvements
Software Development Lifecycle
Product Development
Requirements Gathering
Project Risk Management
Optimized Resource Management
IT Budgeting and Forecasting
Production Support Management
Regulatory Compliance
Employee Training / Development
Relationship Building
Stakeholder Engagement
Cross Functional Team Leadership
Cross Cultural Communications
Agile Transformation
Scrum Master
DevOps
Amazon Web Services
Microsoft SQL Server
Microsoft Project
Jira / Atlassian
Professional Work History
Director of IT Operations
Morningstar Credit Ratings – Horsham, PA January 2016 – Present
Serve as a senior IT leader, implementing improvements in the technology development process including adoption of DevOps, Agile, and Scrum concepts. As head of the Project Management Office, implement complex technology solutions and information systems into business environments, ensuring project adherence to budget and time frame guidelines as well as to regulatory standards. Deliver operational excellence while determining, developing, and implementing goals and objectives for the IT staff. Streamline operations, optimize processes, and generate cost effective solutions.
Perform a highly-visible and all-encompassing Director of IT Operations and Program Management role while leading a team of IT Project Managers supporting cross-functional business units and associated products
Demonstrate advanced project management acumen while managing large, highly visible, cross-functional team-based projects from concept to completion
Optimize all facets of existing IT systems while tracking and coordinating projects across groups within the organization
Cultivate and develop comprehensive standards for the PMO, including development of Excel-based interactive reports for each business unit
Facilitate architecting solutions; actively manage infrastructure and budget in AWS
Successfully deployed Infrastructure as Code project using Storage Gateway and Cloud Formation to quickly set up multiple copies of production in AWS
Managed project to create a system for RMBS model, utilizing fleet of auto-scaled EC2 GPU instances and S3
Initiated project to incorporate SQS in RMBS system, lowering project’s EC2 costs by 75%
Recognized for coordinating development of new CMBS Single Asset model, facilitating multiple levels of approvals, and planning initial implementation
Integrated Morningstar’s Corporate Credit team into Morningstar Credit Ratings, including system migration as well as integration with Sales, Marketing, Compliance, and Legal teams
Senior Vice President, Senior Project Manager
Morningstar Credit Ratings – Horsham, PA January 2012 – December 2015
Accountable for managing IT projects from prioritization to completion including setting timelines, allocating resources, and ensuring the achievement of deadlines with precision and accuracy
Administered leadership for project teams by building and motivating team members to meet project goals, adhere to responsibilities, and achieve project milestones
Participated in all aspects of the Systems Development Life Cycle, including participating in requirements and code reviews, developing comprehensive test strategies, and verifying code changes prior to deployment
Proficiently managed global data team in Mumbai as well as served as the Client Relationship Manager for large Private Client Services clients
Prepared detailed project plans for all phases of the project using Microsoft Project and prepared detailed progress reports for stakeholders
Vice President, Senior Business Analyst
Morningstar Credit Ratings (formerly Realpoint) – Horsham, PA April 2010 – December 2011
Partnered with the leadership team to formulate strategies and achieve customer and financial objectives while driving development activities
Conducted projects in support of product improvements across multiple teams and resources while proactively delivering leadership within cross-functional teams to achieve project goals with precision and accuracy
Administered and managed team of business analysts in gathering and documenting requirements for development of new product enhancements
Proficiently delegated responsibilities within the team to align employee strengths with tasks, while optimizing performance, output, and efficiency
Assistant Vice President, Senior Business Analyst
Realpoint (formerly Capmark) – Horsham, PA August 2007 – March 2010
Performed a pivotal business analysis role while gathering and documenting requirements to conceptualize, develop, and deploy cutting-edge products while informing the business of risks and opportunities,
Operated as a main contributor while acting as the liaison between business sponsors and the IT team throughout the entire development cycle
Acted as product owner by gathering and preparing project requirements for various applications with efficiency and accuracy
Production Support Analyst
Capmark – Horsham, PA August 2005 – July 2007
Analytically investigated all application issues and provided operational support for all products. Identified root causes for technical issues and recommended valuable solutions
Spearheaded CMBS data loading process while continually increasing efficiency through expanded automation and expansion of existing processes, increasing throughput by 600% in first six months of employment
Drafted complex SQL queries for internal use and for distribution to external clients
Business Analyst
Wheels of Wellness – Philadelphia, PA October 2001 – July 2005
Created requirements documents for company software, drafted SQL queries, provided technical support, trained staff members, improved systems by reviewing current practices and designing modifications
Education and Certifications
Temple University Fox School of Business and Management, Philadelphia, PA August 2011
Master of Business Administration in Finance GPA: 3.52
Drexel University, Philadelphia, PA June 2004
Bachelor of Science in Information Systems Concentration in Database Management Systems
Minor in Business Administration GPA: 3.63
Project Management Professional (PMP)
Certified Scrum Master (CSM)
Six Sigma Green Belt
AWS Certified Solutions Architect - Associate
AWS Certified Developer - Associate
AWS Certified SysOps Administrator - Associate