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Customer Service Manager

Gatineau, QC, Canada
October 30, 2018

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Subject: customer service and administrative positions

Dear Sir/Mme,

I’m writing in response to your advertisement, after reading your job description, I confident that my skills and my passion are a perfect match for this position.

I shall provide the references if needed.

I would welcome the opportunity to further discuss this position with you. if you have questions or would like to schedule an interview please contact me by email at or by cell 437-***-****.

I have enclosed my resume for your review and I’m look forward to hearing from you.


mira saiid lotfy

Mira Saiid Lotfy


Mobile: 437-***-****

898 boulevard du plateau gatineau


To secure a highly competitive and challenging position that provides venues to apply technical skills and knowledge and which provides the training and expertise which allow for personal growth and significant contributions to the society

Applying for administrative and customer service positions.

Qualification Summary:

Ability to work in a fast-paced environment

Excellent communication, presentation and public relation skills

Work Experience:


Service advisor: (March 2015 till Nov 2015)

Receiving vehicles from customer and preparing booking sheet.

Advise customers about necessary service for routine maintenance.

Checking customers mechanical problem and doing a visual inspection.

Opening a job card and handling to the workshop.

Regularly follow up with the workshop and update the customer on the job progress.

Explain the work performed and the charge to the customer.

Releasing the vehicles to the customer.


Service advisor: (December 2011 till March 2015)

Receiving accident vehicles from the customer and perform service consulting at the vehicle.

Preparing the estimation and sending it to the insurance company.

Follow up with the insurance company to get the LPO to start repair the vehicles.

Coordinate with workshop and parts department in order to maintain commitments given to the customer.

Regularly follow up with the workshop controller and technicians on his vehicles and update customers regularly on the job progress and ensure delivery of the vehicles on the promised time.

Raise warranty approvals.

Raise special orders for parts not available and follow up and keep customers informed.

Releasing the vehicles to the costumer after repair the accident.

Service Assistant:

(May 2010 till December 2011)

Handling the telephone switchboard and taking messages.

Meeting and greeting customers arriving in the Body shop.

Typing out letters, faxes, correspondence, etc.

Sorting & distributing of faxes.

Ensuring that customer’s calls are being attended on timely manner.

Ensuring that waiting customers have been made comfortable and are being well looked after.

Handling initial verbal complaints from customers and directing them to the responsible person.

Thanking the customer when they leave, wherever possible.

Monitoring customer complaints.

Veolia Environmental Services - Onyx Alexandria for complementary services in waste treatment.

(Group an affiliate of Veolia- France)

Assistant Manager:

(August 2007 till September 2008)

Responsible for all the administrative and engineering work related to the infrastructure department.

Responsible for all work related to the infrastructure department and following up with the civil engineer.

Preparing weekly and monthly reports.

Preparing some drawings using the AutoCAD.

Assisting the Manager in preparing his business trips by scheduling meetings, reserving tickets and accommodation.

Documents control (incoming and outgoing documents from and to the division)

Coordinating between our department and the other departments of the company for the daily work issues according.

Coping and distributing all departments courier.

Recording all purchase orders and invoices to follow up their process.

Following up the status of all purchase orders and purchase requests related to the department.

Translating to the visitors from French to Arabic and accompany them to visit our sites.

Taking appointments, handling international phone calls from France.

Controlling incomings and outgoing faxes.

Responsible for the time sheet and the attendance of the employees.

Responsible for the filing system (electronic and manual).

Information Technologies Secretary:

(January 2007 till August 2007)

Preparing Monthly Report Of IT Department

Controlling the IT Stock & supplies.

Coordinate All Administrative issues (Purchase order &Request, Invoices, IT Stock )

Dealing With Suppliers take offers

Management Information System:

(March 2005-January 2007)

Being a part of the M.I.S team whose role is to provide the company top-level management with accurate reports about company activities, through data collection and analysis, on a timely basis for accurate decision-making.

Outline of Responsibilities:

Verifying all time sheets of all employees in the company.

Verifying cars movement, weighbridge & gas stations consumption lists.

Performing statistical analysis of fuel consumption, kilometers, and vehicles weights.

Preparing monthly activities report submitted to the Governorate of Alexandria.

Communicating with other departments to receive and dispatch data as required.

Translation from French or English languages to Arabic language and vice versa


Bachelor of Fine Arts, degree in Architecture October 1999 –May 2004

Alexandria University, Egypt

Collège Mère de Dieu, French private school October 1986 – July 1999

Language skills:

Arabic: Mother tongue

French: basic

English: Fluent written and spoken.

Computer Skills:

Excellent knowledge of:

MS Word

MS Excel



References are available upon request.

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