SHANE M. CROCKETT

404-***-**** mobile ac7jvj@r.postjobfree.com Fayetteville, GA 30215

OPERATIONS LEADER AND PROJECT MANAGER

Versatile, results driven professional with 21+ years of comprehensive experience developing exceptional relationships with clients, peers, direct reports, and senior leadership to provide sustainable business solutions. Superb project leadership ability and personnel management skills with 15+ years expertise in Business Operations and Project Management. Proven problem solving and analytical thinking skills, a fast learning curve, and ability to adapt to evolving industry trends. A dedicated professional with the drive and skill-set to excel in a fast-paced leadership role enhancing a company’s ability to capture profitable markets.

CORE COMPETENCIES

Business Analysis Process Flow Development Relationship Management Project Management Team Leadership

Solutions Advice Technological Proficiency Resource Management Budget Administration Strategic Planning

Risk Analysis/Management Contract Negotiation Training Presentation Preparation and Deliver Billing

Client Service Level Agreements Service Delivery Asset Management

SELECTED CAREER HIGHLIGHTS

Through exceptional leadership and operations management executed divested holdings into a stand-alone business, while completing two additional acquisitions and starting three new service lines.

97% on time and complete in service across the international platform.

Maintained 73% EbIDA

Grew from 36 million to 110 million in 18 months

Lowered overhead by negotiated pricing and contracts for national accounts for the US and Canada

Recipient of Arkive Circle of Excellence Award

Assisted internal and external IT companies during 3 successful software conversions

As a Project Manager for the State of Georgia, successfully managed and implemented million dollars plus projects saving the State and tax payers money by ensuring projects were completed on time without additional cost.

Successful implementation of internal projects including statewide Network Architecture Reconstruction and Migration

Managed the implementation of the new Medicare system for Department of Community Health (DHR)

Reduced cost 50% and turnaround time by a third with the implementation of new DHR Laboratory reporting software

PROFESSIONAL EXPERIENCE

Operations Director, North America Arkive/Recall Document Management Mableton, GA 2013 to Present

Responsible for Operations Budget for 110-million-dollar international company

Supervise 9 Regional Operations Managers in the US and Canada

Maintain & ensure accuracy, efficiency, and security, while meeting SOP standards and Client Service Agreements

Create monthly budgets and forecast projections including month-end close and Profit & Loss statements across multiple markets

Manage facilities and Fleet including building, shell, racking, fire code compliance and maintenance

Developed and implemented operational SOPs and reporting for all regions

Branded new company including; fleet, buildings and uniforms for all operational staff

Consistently meet or exceed monthly forecasted budget

Empower, mentor and coach team members to meet and exceed safety standards and company goals

EDUCATION AND AFFILLIATIONS

Bachelor of Business Administration, University of Georgia, June 1996

Board Member – Fayette County United Way Advisor Board

Assistant Scoutmaster for Boy Scout Troop 75 – Peachtree City, GA

Master Mason – Free and Accepted Masons of Georgia

Secretary/Treasurer of Southside Memorial Association (3rd year)

TECHNICAL SKILS

Microsoft Office (Outlook, Word, Excel and Power Point), O’Neal, Total Recall

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