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Customer Service Manager

Location:
Reston, Virginia, United States
Posted:
October 30, 2018

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Resume:

BIO- DATA

PERSONAL PROFILE:

CAREER OBJECTIVE:

EDUCATION BACKGROUND

Name : NSUBUGA ABDUL

Nationality : Ugandan

Phone : +256-*********

+256*********

Email : ac7jq6@r.postjobfree.com

Sex : Male

Date of birth : 26th February, 1992.

Citizenship : Ugandan

Marital Status : Single

Linguistic proficiency

Native Luganda

Fluent English

Others

I am an enthusiastic, knowledgeable, industrious, mature, and trustworthy and result oriented in a highly competitive environment. I am creative and accomplished a Bachelor’s of Science in population studies at Makerere University. With motivation to transforming under-performing Data firms, and building on the experience I have gained within and outside of my degree to develop a career in population studies as a business course as well as other related fields.

To make my best contribution towards Data transformation and development in Uganda as a well-trained population scientist.

OTHER ACHIEVEMENTS

WORK EXPERIENCE:

Award of certificates for participation in Aponye Uganda limited Data acquiring and training, Data Research Institute Nalukolongo.

September 2016-to date; Volunteer with Data and tally Project Uganda at the Aponye Uganda limited (APO)

Assist the managing director in Supervising and monitoring the work at the

Aponye Uganda limited.

Assist the managing officer in the training of working team and students in APO based practices at Aponye Uganda limited.

Ensure successful implementation of activities in relation to the work plan, budget and set targets

Identify relevant and innovative methods of Aponye and Sustainable land Use Management (SLM) approaches and encourage adaptation of these to stakeholders

Collaborate with other units and zone coordinators in implementing activities

Update the Managing Director and management team on findings and challenges at the Aponye.

Monitor, provide reports and records on the different units of the Aponye to the

Managing Director.

Keep close contact with field operation unit especially concerning customers field schools, on firm experiments and demonstrations

Ensure adherence to the VI Aponye operating procedures, carry out any other duties assigned by the head of the Aponye, or project manager

August 2015; Data collection skills acquired.

Interpreting and translating questions for the customers.

Collect and feeding information into the questionnaires.

8th-14th July 2015; National Business and Trade Show. Skills of exhibition and knowledge extension to the business customers were acquired.

April 2015; field experimental lay out and establishment in Kampala lugogo show grounds. Skills in experimental lay out and establishment attained.

June-August 2014; Internship training at the aponye Uganda limited still.

Areas trained.

Researches on new product technologies

Field experimentation and experimental lay out, data collection and analysis, presentation, and report writing.

Practical knowledge in production applications in oil, soap, cargo and transportation, quality poly bags (u) ltd, maize flour research and technology development.

January 2017 to November 2017

Customer care officer: Quick Taxi Ug Ltd

Core Duties.

Receiving calls from drivers and customers and responding to their queries

Report writing and documentation

Data and data entertain for customer requests and the number of trips obtained through the Quick Taxi mobile app platform

Solving complex phone software issues for drivers, whose mobile app for quick taxi had problems

Calling drivers and customers and informing them about information they ate required to receive, such as promotional offers

Computer Hardware and software troubleshooting.

TECHNICAL SKILLS:

LEADERSHIP RESPONSBILITIE S HELD

Skills acquired

Writing reports

Data collection and analysis

Communication skills

Varietal improvement

Socio economic skills

Information gathering

Monitoring

Technical and administration services

Tally collection skills in business counting

Customer service handling

Management and denotative skills

Research and Training:

Evaluation of Data and Tally varieties for resistance to rice yellow mottle virus disease (RYMV). Carried out at the Aponye research project Nalukolongo.

Skills developed:

Independent thinking

Good communication and leadership skills

Ability to work in a team

Innovative

Hardworking and efficient

Driving for results

Leadership skills

IT skills:

Expert- MS Office (in general), MS Word, MS Excel, MS PowerPoint, Emails and internet

2005-2006 – speaker TAKUBA PRIMARY SCHOOL

2009-2010- Deputy Speaker MAMTAZ SEC.SCHOOL. KAWEMPE

2011-2012-Social graces minister at Mbogo College (kawempe)

INTERESTS:

REFEREES:

1.

2.

3.

Reading, Research, Investigation and Traveling

Making Friends and playing volley ball

Team working

Ms. Annet twebaze

Director of human resource.

Aponye Uganda limited P.O. Box 24765 wankulukuku road nalukolongo Kampala (Uganda) Mobile +256*********

ac7jq6@r.postjobfree.com

Mr. bagazonza Julius

Plant manager

Aponye Uganda limited P.O. Box 24765 wankulukuku road nalukolongo Kampala (Uganda) Mobile 041272341

Office Tel: +256-414-***-****,

Email- ac7jq6@r.postjobfree.com/ ac7jq6@r.postjobfree.com

Dr. atuhaire Ruth

Senior Lecture

College of college of business and management sciences (COMAMS), school of statistics and applied economics, department of mathematics’. Contacts mobile +256*********

ac7jq6@r.postjobfree.com

I NSUBUGA ABDUL Certify that the information given above is true and accurate to the best of my knowledge.

Signature:

Date:

YEAR

INSTITUTION

QUALIFICATION

2013-2016

Makerere University

BSc population studies

2011-2012

Mboge college sss (kawempe)

U.A.C.E

2007-2010

Mamtaz SSS (kawempe)

U.C.E

1990-2006

Takuba Primary School

(kawempe mbogo)

P.L.E



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