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Program Manager

Location:
Las Vegas, NV
Posted:
October 29, 2018

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Resume:

Bertha Ramos

**** ******* **** ***

Las Vegas, NV 89143

ac7jph@r.postjobfree.com

702-***-****

SUMMARY OF SKILLS

Program Management

Organizing programs and activities in accordance with the mission and goals of the organization

Developing new programs to support the strategic direction of the organization

Creating and managing long-term goals

Developing a budget and operating plan for the program

Developing an evaluation method to assess program strengths and identify areas for improvement

Managing a team with a diverse array of talents and responsibilities

Ensuring goals are met in areas including customer satisfaction, safety, quality and team member performance

Implementing and managing changes and interventions to ensure project goals are achieved

Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services

Producing accurate and timely reporting of program status throughout its life cycle

Analyzing program risks

Working on strategy with the marketing team

Interviewing candidates to see if they meet the statement of work/position description and answer any questions they may have regarding the position.

Assisted employees with benefit enrollments, 401k, STD, LTD and worker compensations paperwork and questions.

Operations

Payroll/timekeeping

Human Resource management and Recruiting

Exceptional organizational, written and verbal skill

Workflow planning and organization for efficient and optimal operations

Project Management

Resource Management

Credentialing and Primary Source Verifications

Strategic planning

Technological Proficiency

Policy planning and implementation

Preparing invoices and submitting them to WAWF/iRapt

Following up on invoice status and payment

Healthcare Clinical and Non-Clinical

Certified Medical Assistant

Experienced Surgery Scheduler) Care

Experienced Admitting for Ambulatory Surgical Center

Back and Front Office Experience

Venipuncture

EKG, PKU, CSR

CPT and ICD-9 coding

Insurance Verification

Medic and Misey Tiger

Radiology authorizations/scheduling

Surgery consenting/ discharge

JP and G-tube removal

Wound care

Assistance in minor procedures

Vital signs

Removal of staples and stitches

Drained seromas/post op

Remove catheters

EDUCATION

6/2004 to Dec 2008

Nevada State College

6/2004 to Dec 2008

Community College of Southern Nevada

11/2001 to 6/2002

Academy of Medical and Business Careers

Certified Medical Assistant

WORK EXPERIENCE

Program Manager – Loyal Source Government Services Dec 2012 – Mar 2018

Las Vegas, Nevada

Actively manage over 400 healthcare professionals, subcontractors and medical clerk contracted with the United States Air Force and Navy.

Provide contract leadership for a national healthcare staffing organization with 180 at Nellis AFB local contract employees. Help manage LSGS largest contract. First point of contact for Nellis AFB contracting officers and employees. Position at Nellis where ending oversaw the Midwest to West Coast Region of Air Force Contracts.

I was the first point of contact for Air Force to the Contracting Officers, COR, security manager and the employees at Guam, Elmendorf, Anchorage, Hickam, McCord, Fairchild, Travis, Vandenberg, Beale, Los Angeles, Edwards, Malmstrom, Mountain Home, Luke, Minot, US Academy, Buckley, Schriever, Peterson, Kirkland, Holloman, Sheppard, Dyess, Lackland, Goodfellow, and Barksdale.

First Point of contact for Navy contacts for contracting officers and employees at Makalapa, Camp Pendleton, Yuma, LeMoore, Oak Harbor, China Lake, 29th Palm, and Camp Lejeune (130 employees)

Coordinate with corporate recruiting, credentialing, and military facilities during the selection, screening, and on boarding process to ensure efficiency in maintaining continuity of patient care.

Conducted new hire orientation sessions and open enrollment benefit training sessions.

Assisted in implementing payroll migration.

Assisted accounting with invoices for Air Force and Navy Contracts.

Review and monitor adherence to Human Resource policies and corporate compliance procedures. Resolved employee/manager and employee/employee conflict. Counsel employees who do not adhere to their contractual obligations which can lead to termination.

Assisted staff with any benefits issues or question

Assisted employees with benefit enrollments, 401k, STD, LTD and worker compensations paperwork and questions.

Work hand in hand with security manager on doing Air Force & Navy Security Clearance (SF85, SF86 E-qips, & 306 Forms) for new hire employees. I have been doing security application for 11 years and know how to properly fill them out to avoid multiple corrections.

In-processing employees to facility & Out-processing employees out of the facility (from Dec 2012 - Jul 2015)

Keep track of Contract hours and approval all invoices that are submitted to Nellis AFB for payable income.

Supervise medical providers’ duty hours to ensure they did not exceed the budgeted hours on the contract.

Monitor contract hours and notify logistics when we need more hours on the contract and also de- ob hours from our contract.

Created tracker log for contract on employees hire and leave dates and also who filled in the vacant slots.

Site Manager at Nellis AFB – American Hospital Services Group LLC May 2007 – Nov 2012

Las Vegas, Nevada

Provide contract leadership for a national healthcare staffing organization with 219 local contract employees. Help manage ASHG’s largest contract valued over $10 million dollars. Second point of contact for AF contracting officers and employees.

Created bench-marking standards for measuring staffing team effectiveness

Conducted new hire orientation sessions and open enrollment benefit training sessions

Assisted in implementing payroll migration into Deltek/Cost-plus system.

Resolved employee/manager and employee/employee conflict

Assisted staff with any benefits issues or questions

Recorded and approved staff with leaves of absence, i.e., FMLA, General Medical and Personal Leaves, and call in’s.

Work hand in hand with security manager on doing Air Force Security Clearance (SF85, E-qips,

& 306 Forms) for new hire employees.

In-processing employees to facility & Out-processing employees out of the facility

Keep track of Contract hours and approval all invoices that are submitted to Nellis AFB for payable income.

Approve payroll for employees in Deltek

Create invoices for IC’s (Independent Contractors) and approve their invoices for pay in ORAA System.

Keep track of Licenses, Immunizations, & Life Support Expiable notify employees.

BLS Instructor (taught over 100 plus courses) Affiliated with CSN

Update our tracking log on employees address and personal information. Create a hard copy file in the office to keep employee records in.

Monitor contract hours and notify logistics when we need more hours on the contract and also de- ob hours from our contract.

Created tracker log for contract on employees hire and leave dates and also who filled in the vacant slot.

Surgery Scheduler – Shadow Mountain Surgical Ctr

Jul 2005 – May 2007

Las Vegas, Nevada

Administrative Duties

Prepping charts

Went over consent form with patients in English and Spanish (when needed)

Bilingual translated for patients during pre-op inside the operating room and post op care.

Revised surgery schedules for five providers

Transcribed for providers

Medical Records

Collected fees before surgery

Insurance authorizations

Medical Assistant/Surgery Scheduler – University of Nevada School of Medicine May 2002 – Jan 2005

Las Vegas, Nevada

Vital signs

Scheduling surgery & radiology appointments

Booking anesthesia and surgery room with the hospitals

Coordinating surgery with other doctors

Insurance authorizations

Medical records/Front desk

Covered other M.A. when needed



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