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IT Helpdesk Analyst / Systems Administrator

Gilroy, CA
October 29, 2018

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Alec Lucien Lessard **** Taymouth Way Gilroy, CA *5020



Strong knowledge of Microsoft Office applications, including Word, Excel, PowerPoint, Access and Outlook

A+ Certified

IC3 Certified

Advanced networking and database maintenance experience

Experience with VOIP phone systems and POS systems

Experience with SQL, PHP, Linux, Apache and Oracle

Experience with Opera and Micros

Tier 1 and tier 2 technical support experience

Accounting and billing experience, including accounts receivable, collections, and order entry


Bay State School Of Technology Location: Canton, MA

Took Courses Required for ISCET level 1 Electronics Certification

Tri-County Regional Vocational Technical Location: Franklin, MA

High School Diploma and Trade License in Computer Information Systems

A+ Certified

IC3 Certified

Advanced Network Infrastructure Training through Cisco Networking Academy

Advanced Microsoft Office Suite Training




Video Express, Needham, MA

IT Assistant

Maintain a small business network

Responsible for repairing company equipment, installations, backing up databases, rewiring, database maintenance, website maintenance, etc.


Provide tier 1 and tier 2 technical support

Fast-Teks, Foxboro, MA

Lead Field Technician

Serviced clients all over New England, both residential and commercial

Residential work mostly involved tune-ups and virus removal

Commercial work involved maintenance, upgrades, network installations, repairs, replacements, setting up fire alarms and security systems, setting up POS systems, etc.

Worked with several support teams such as NCR, Brinkers, and iYogi

Provided tier 1 and tier 2 technical support

Holiday Inn, Mansfield, MA

Online Marketing Manager/ IT Support/Auditor/Front Desk

Ran overnight audit and prepared the hotel financially for the next business day

Responsible for 2 major property management systems - Opera, which is a hotel management Java based software that ran over a network to multiple terminals, and Micros, which is a restaurant management system

Responsible for general troubleshooting or maintenance

Advertised hotel via multiple platforms, including social media sites, hotel website, online magazines, etc.

Assisted guests with any needs or concerns they may have from the time they check in to the time they check out

United Site Services, Westborough, MA / San Jose, CA (Current Position)

IT Helpdesk Analyst

Responsible for general troubleshooting and maintenance across the business nationwide both network and workstations

Managed the company’s Active Directory Forest/Exchange Server/Print Server/File Servers

Avaya IP phone system management

Employee cell phone and laptop Imaging/configuration/deployment/decommission

RFID asset tracking via TrackX configuration and deployment

Managed work orders through BMC Track-It

2007- 2015

2012 – 2014

3/2014 – 1/2015


TeamOps LLC., Foxboro, MA

Event Security

Responsible for providing security and maintaining a safe environment

Enforced safety protocols and regulations

Provided customer service as needed


Auto Zone, Franklin, MA

Customer Service/ Sales

Assisted customers with getting the correct parts for their vehicles

Place customer orders

Assisted with billing, accounts receivable and collections

Followed up with vendors and customers

Met weekly quota of sales

2010- 2014

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