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Manager Case

Location:
Minneapolis, MN
Posted:
October 29, 2018

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Resume:

Zahra Abdirizak

**** ********* **. ** ******, MN 55449 ac7jof@r.postjobfree.com 507-***-****

EDUCATION

MBA in International Business Practice 2018

St. Mary’s University of Twickenham, London UK & Bangkok, Thailand

Certificate in International Business Practice in the Asia Pacific Region 2018

University of Phayao, Bangkok, Thailand

Bachelor of Arts in International Relations, Concentration in International Business 2012

Augsburg College, Minneapolis, MN

Study Abroad in France, International Business, Fall 2011

Study Abroad in Mexico, Contemporary Struggles for Peace, Justice, and Human Rights, 2012

WORK EXPERIENCE

Business Management Analyst, Barclays, London, UK March 2017-March 2018

Worked as a member of the business management team supporting the Corporate Operations SLT.

Owned the hiring and travel process for all Corporate and IB Operations (KYC, Wholesale Lending, Trade & Global Payments).

Owned the e-2-e process of compiling the monthly MBR pack and daily/weekly communications, their content and managed relationships with inputters and senior stakeholders, while managing the process flow maps for all activities.

Worked as the Ops lead for the migration of MI reporting onto the Qlikview tool – consisted of 6 months of testing and rolled out to wider team. Worked with India tech team and Optimization lead for support on this tool.

Consultant I, SPS Commerce, Minneapolis, MN August 2015-August 2016

Consulted with customers regarding the testing projects based on the business requirements of the program.

Configured internal setup and manage any fixes and/or changes.

Maintained average project load with high profile testing customers.

Communicated directly and between customers and their trading partner(s) throughout the implementation process.

Was responsible for communicating project status and resolving technical or business issues to all parties, internal and external, during implementation to ensure customer satisfaction.

Implemented EDI testing projects from creation of testing project through hand off to Customer Operations Team.

Handled all customer interactions and/or escalations in a timely manner.

Executed test plans according to project and/or implementation schedule.

Ensured successful production data flow and request required technical bug fixes.

Sr. Sourcing Specialist, Target Corporation, Minneapolis, MN February 2014-August 2015

Executed New Vendor Setups with Target India and maintains vendor’s information.

Facilitated new Item set-ups in the Item Management System and executes item maintenance from Sourcing and vendors.

Responded to shipping issues via the Import PO Tracking tool and creates air authorizations and/or freight deviations to ensure import orders get to stores on time.

Acted as a liaison between Target Sourcing Services, Buying/Merchandise Planning Teams, Overseas Offices, and Vendors during production timing or through transportation issues to minimize the level of impact to the business both in regards to instocks and sales.

Successfully mentored two in-department trainees by providing them with information and resources while creating a detailed plan to prepare them for training and business ownership.

GRH Housing Case Manager, Start Today Hennepin, Minneapolis, MN December 2013-February 2014

Assisted with completion of necessary forms to access housing & other benefits.

Participated in Renter/Landlord communication and conflict resolution.

Assisted clients in developing an individualized case plan that will lead to economic self-sufficiency and stability for client and family.

Program Assistant/Health Advocate, CAPI USA, Minneapolis, MN October 2012-July 2013

Coordinated employment related trainings for clients in order to build their employable skills.

Assisted the employment team in creating a stronger relationship with employers including, but not limited to Identified the right employers, reaching out and marketing clients’ skills.

Organized and co-facilitated financial literacy training once a month.

Conducted Community outreach to promote immunizations to Somali community members.

LEADERSHIP AND PROGRAM DEVELOPMENT

Curriculum Planner/Facilitator, Young Women’s Summit, Minneapolis, MN 2013

Event Planner, 2013 Twin Cities World Refugee Day, Minneapolis, MN 2013

HONORS AND AWARDS

Target Sourcing Services Director’s Award 2014

Selected as a Fellow in the “Leaders of Today and Tomorrow” Women’s Leadership Program 2013

Gilman Scholarship for International Education Fall 2011

LANGUAGE AND COMPUTER SKILLS

Fluent in Somali, Beginner conversational Spanish

Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, Oracle B2B, Salesforce, JIRA, IBM BlueWorks Live



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