Scarborough, E: email@example.com
Ontario L: https://www.linkedin.com/in/mustafakakakhel/
Over 5 years experienced in business analysis, re-design and process improvement
Master’s degree in Management from the University of Windsor
Proficient in Oracle DB, MS Office, SPSS, Trello, Visio
Technical knowledge in project management framework standards and aligned business solutions
Extensive experience in market research, competitive analysis and requirement documentation
Excellent interpersonal, organizational, time management and decision-making skills
Strong in analytical judgment, troubleshooting, critical thinking and problem solving
Effective verbal, written communication and presentation skills
Platforms Windows/Mac OS
Office Suite MS Office (Word, Excel, Access, PowerPoint, Outlook, Project)
Project Tools MS project, Visio, SPSS, Oracle, Jira
Analysis Business Process Model and Notation (BPMN), Gap Analysis, BPR
Business Analyst Feb 2017- Date
Ask Us Financial
During the role I worked on new and existing clients that includes internal and external clients based on business requirements, market analysis and competitive analysis. Ensured to provide effective business solutions based on financial analysis and client business requirements.
Performed financial analysis on potential business cases, for return on investment as well as other financial analysis including cost/benefit
Acted as liaison between stakeholders, business partners, cross functional teams and subject matter experts (SME’s) to provide business solutions to meet user needs
Collected and documented business, system and functional requirements by conducting detailed interviews with clients, business partners and subject matter experts
Proposed optimal business solutions by providing viable options to consider and prioritization criteria to leverage on by executives; to support stakeholders needs and corporate initiatives
Developed business flow diagrams, activity/state diagrams and sequence diagrams using rational so that clients and other stakeholders can understand the business process
Performed requirements gathering activities and analysis and ensured that all key stakeholders were motivated to complete the assigned tasks
Used advance Excel and SPSS for descriptive analysis, non-parametric data analysis and graphical representation of business improvements over a period
Business Analyst Dec 2014 - Dec 2016
United Bank Limited
As a Business Analyst I worked on multiple projects including enhancing business with existing and new corporate clients, conducting the requirements and market analysis for new campaigns and collaborating with IT department for effective implementation of systems at the branch level.
Analyzed and revised business relationship with corporate clients resulting in acquiring 1500 employee accounts and potential business in multiple products including wealth management.
Responsible for delivering strong operating performance by collaborating closing with key operators of the business to drive performance and standardization of best practices
Worked with UBL frontline employees to validate and gather information on customer leading to customer account activities for successful business
Analyzed & documented all actions taken against each product/client/entity by preparing reports and updating the appropriate databases for each file processed
Supported the development of executive level briefing notes, updates, presentation decks and stakeholder communications
Performed detailed market analysis to detect patterns, trends and anomalies in business practices and client relationships across multiple products
Conducted User Acceptance Testing (UAT) for implementation of Core Banking System (CBS) and advancements in internal software (SYMBOLS) at the branch level
Business Process Analyst Jan 2013 - Nov 2014
Renewable Power (Private) Limited
I was assigned to coordinate with project team and conduct process analysis of multiple projects related to alternative energy plants. The projects were located at different locations and funded by different donors including the government and international donors.
Made recommendations and identified areas for process improvement using Business Process Modeling and Notation (BPMN) and used Visio to map current business processes, future workflows and presented it during inter departmental meetings.
Created and maintained project artifacts such as Business Requirements Document (BRD), data flow diagrams, process flow diagrams, process mapping and process modeling.
Conducted qualitative analysis using thematic framework strategy and quantitative analysis using advanced Excel and SPSS combined with an understanding of applicable business systems
Extensive involvement in the inception phase, including an understanding of project scope, feasibility of the implementation, and defining risk factors associated with the project
Participated in the development and recommendation of a business process framework and the implementation of effective and sustaining performance measures, business process procedures and improvement initiatives
Learned the key capabilities/limitations of the projects in a short span of time to conduct the gap analysis on the process requirements from all departments and provided an optimal implementation strategy
Worked with various teams (Project Development, IT, Quality Assurance and Client Support) to facilitate them in User Acceptance Testing (UAT) and ensure delivery of required specifications.
Master of Management 2018
University of Windsor
Bachelor of Business Administration (Honors) 2012
Institute of Management Sciences
Certified Scrum Master (CSM)
Attended formal classroom training for Certified Scrum Master Examination. The examination is scheduled in November 2018
Project Management Certification
Studied Project Management Book of Knowledge (PMBOK), its practical implementation on projects and the use of MS Project in successful completion of projects
“The Game Changers” – Leading Through Change November 2016
Attended a formal training on Change Management in organization, its process and implementation. It also focused on the transition and adaptation to change in organization from multiple perspectives
Wealth Management Training May 2016
Formal training focused on primary concept of wealth management, tools and techniques used and the process of implementing wealth management at the customer level. It also included different wealth management products offered such as mutual fund investments
Banking Officers Training Module December 2014
Attended a comprehensive one-month training module based on an overall overview of banking system, business analytics and processes used in banking industry, retail banking operations/customer services and compliance with the laws and regulations.
“Student Evaluation of Teaching (SET) – Perception of students and faculty” Research paper accepted for presentation at 3rd Academic International Conference on Business Economics and Management, Oxford, United Kingdom
“Faculty Performance Management System in Higher Education Institutes”. Research Dissertation submitted as part of the degree requirement at the Institute of Management Sciences.