MUSTAFA KAKAKHEL

** ****** ********* *: 437-***-****

Scarborough, E: ac7jns@r.postjobfree.com

Ontario L: https://www.linkedin.com/in/mustafakakakhel/

HIGHLIGHTS

Over 5 years experienced in business analysis, re-design and process improvement

Master’s degree in Management from the University of Windsor

Proficient in Oracle DB, MS Office, SPSS, Trello, Visio

Technical knowledge in project management framework standards and aligned business solutions

Extensive experience in market research, competitive analysis and requirement documentation

Excellent interpersonal, organizational, time management and decision-making skills

Strong in analytical judgment, troubleshooting, critical thinking and problem solving

Effective verbal, written communication and presentation skills

SKILLS

Platforms Windows/Mac OS

Office Suite MS Office (Word, Excel, Access, PowerPoint, Outlook, Project)

Project Tools MS project, Visio, SPSS, Oracle, Jira

Analysis Business Process Model and Notation (BPMN), Gap Analysis, BPR

PROFESSIONAL EXPERIENCE

Business Analyst Feb 2017- Date

Ask Us Financial

During the role I worked on new and existing clients that includes internal and external clients based on business requirements, market analysis and competitive analysis. Ensured to provide effective business solutions based on financial analysis and client business requirements.

Performed financial analysis on potential business cases, for return on investment as well as other financial analysis including cost/benefit

Acted as liaison between stakeholders, business partners, cross functional teams and subject matter experts (SME’s) to provide business solutions to meet user needs

Collected and documented business, system and functional requirements by conducting detailed interviews with clients, business partners and subject matter experts

Proposed optimal business solutions by providing viable options to consider and prioritization criteria to leverage on by executives; to support stakeholders needs and corporate initiatives

Developed business flow diagrams, activity/state diagrams and sequence diagrams using rational so that clients and other stakeholders can understand the business process

Performed requirements gathering activities and analysis and ensured that all key stakeholders were motivated to complete the assigned tasks

Used advance Excel and SPSS for descriptive analysis, non-parametric data analysis and graphical representation of business improvements over a period

Business Analyst Dec 2014 - Dec 2016

United Bank Limited

As a Business Analyst I worked on multiple projects including enhancing business with existing and new corporate clients, conducting the requirements and market analysis for new campaigns and collaborating with IT department for effective implementation of systems at the branch level.

Analyzed and revised business relationship with corporate clients resulting in acquiring 1500 employee accounts and potential business in multiple products including wealth management.

Responsible for delivering strong operating performance by collaborating closing with key operators of the business to drive performance and standardization of best practices

Worked with UBL frontline employees to validate and gather information on customer leading to customer account activities for successful business

Analyzed & documented all actions taken against each product/client/entity by preparing reports and updating the appropriate databases for each file processed

Supported the development of executive level briefing notes, updates, presentation decks and stakeholder communications

Performed detailed market analysis to detect patterns, trends and anomalies in business practices and client relationships across multiple products

Conducted User Acceptance Testing (UAT) for implementation of Core Banking System (CBS) and advancements in internal software (SYMBOLS) at the branch level

Business Process Analyst Jan 2013 - Nov 2014

Renewable Power (Private) Limited

I was assigned to coordinate with project team and conduct process analysis of multiple projects related to alternative energy plants. The projects were located at different locations and funded by different donors including the government and international donors.

Made recommendations and identified areas for process improvement using Business Process Modeling and Notation (BPMN) and used Visio to map current business processes, future workflows and presented it during inter departmental meetings.

Created and maintained project artifacts such as Business Requirements Document (BRD), data flow diagrams, process flow diagrams, process mapping and process modeling.

Conducted qualitative analysis using thematic framework strategy and quantitative analysis using advanced Excel and SPSS combined with an understanding of applicable business systems

Extensive involvement in the inception phase, including an understanding of project scope, feasibility of the implementation, and defining risk factors associated with the project

Participated in the development and recommendation of a business process framework and the implementation of effective and sustaining performance measures, business process procedures and improvement initiatives

Learned the key capabilities/limitations of the projects in a short span of time to conduct the gap analysis on the process requirements from all departments and provided an optimal implementation strategy

Worked with various teams (Project Development, IT, Quality Assurance and Client Support) to facilitate them in User Acceptance Testing (UAT) and ensure delivery of required specifications.

EDUCATION

Master of Management 2018

University of Windsor

Bachelor of Business Administration (Honors) 2012

Institute of Management Sciences

CERTIFICATIONS

Certified Scrum Master (CSM)

Attended formal classroom training for Certified Scrum Master Examination. The examination is scheduled in November 2018

Project Management Certification

Studied Project Management Book of Knowledge (PMBOK), its practical implementation on projects and the use of MS Project in successful completion of projects

TRAINING/WORKSHOPS

“The Game Changers” – Leading Through Change November 2016

Attended a formal training on Change Management in organization, its process and implementation. It also focused on the transition and adaptation to change in organization from multiple perspectives

Wealth Management Training May 2016

Formal training focused on primary concept of wealth management, tools and techniques used and the process of implementing wealth management at the customer level. It also included different wealth management products offered such as mutual fund investments

Banking Officers Training Module December 2014

Attended a comprehensive one-month training module based on an overall overview of banking system, business analytics and processes used in banking industry, retail banking operations/customer services and compliance with the laws and regulations.

RESEARCH/PUBLICATIONS

“Student Evaluation of Teaching (SET) – Perception of students and faculty” Research paper accepted for presentation at 3rd Academic International Conference on Business Economics and Management, Oxford, United Kingdom

“Faculty Performance Management System in Higher Education Institutes”. Research Dissertation submitted as part of the degree requirement at the Institute of Management Sciences.

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