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Customer Service Manager

Freehold Township, NJ
October 29, 2018

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** ******** ******

Freehold, NJ *****

Phone 732-***-****

Laura A. Aurilio


To obtain a permanent, full time position that will utilize my extensive customer service skills and administrative knowledge, while providing me with new challenges.

Professional experience

2016 – Present Boscov’s Eatontown, NJ

Inventory Control Manager / Store Trainer / Senior Executive

Control and maintain merchandise receipts, merchandise handling and price management within the store.

Responsible for direct supervision and implementation of all inventories.

Monitors all paperwork for price changes, transfers, direct receipts, and posting to the appropriate journals.

Work daily with all levels of management to maintain an accurate inventory on merchandise whether instances of theft or shipment errors.

Manage, schedule and conduct the training programs at the store level designated by corporate training and the store manager, to teach new coworkers to offer outstanding customer service, efficiently ring registers and to understand policies and paperwork procedures.

Educate all staff members on any new procedures and programs as needed.

Conduct store wide annual OSHA training.

Senior level executive manager responsible for store manager duties in the absence of Store manager and Assistant store manager.

2012 – 2016 Boscov’s Eatontown, NJ

Executive Department Manager

Managed 2 departments with a staff of up to 10 or more employees

Responsible for all merchandise floor moves and corporate seasonal prototype setup

Analyze and interpret weekly and monthly sales reports

Increase sales through sales preparation and presentation to customers

Trained staff to help lower shortages through monthly meetings

Responsible for personnel scheduling while maintaining budget

Selected as a mentor for new store department manager

Contact with Buyers and planners in regards to problems with products or shipping

Handles any Customer issues on the floor. Additional Customer service calls to customers and letters when dealing with a service issue

Responsible for yearly department inventory. Creates floor plans, determine label count for all merchandise on selling floor and stock rooms and prepares for inventory.

2012 – 2012 Boscov’s Eatontown, NJ

Lead Sales Associate

Demonstrated leadership in customer service and encourage positive team work

Communicate all sales, updates and store policies to co-workers

Delegate tasks effectively and follow up to ensure completion

Responsible for registers, including ability to determine and resolve issues

2011 – 2012 Boscov’s Eatontown, NJ

Sales Associate

Worked on complete set-up and preparation of store reopening

Assisted customers while offering optimum customer service

Count out the register at the end of each shift & deposit overage to cash office.

Assists Department Manager with maintaining department prototype to corporate standards.

2004 – 2007 Sirius Satellite Radio Lawrenceville, NJ

Executive Assistant

Worked directly for Senior Vice President who maintained offices in our NJ and NY locations.

Responsible for maintaining office calendar as well as arranging all business travel, foreign and domestic. Provided detailed itineraries for each trip.

Monitored corporate charge account. Processed receipts and prepared expense reports for cash and credit charges.

Assisted senior staff with travel arrangements and expense reports when needed. Maintained weekly calendar for submission to Human Resources and payroll.

In charge of all purchasing and billing. Created purchase orders and invoices with proper coding before submitting to accounts payable.

2000 – 2002 UBS PaineWebber Weehawken, NJ

Administrative Assistant / Senior Representative

Worked directly for Senior Vice President who maintained two different departments, located in two different buildings.

Extensive Customer Service duties contacting local branches, transfer agents in the securities industry and various departments within the firm.

Maintained electronic time sheets through computer. Checked the time sheets for errors, approved when correct and processed and expedited to payroll.

Maintained employee attendance records for both departments, including Manager and Assistant managers.


Brookdale Community College ® Lincroft, NJ

2 semesters of academic studies

Kutztown University ® Kutztown, PA

2 years of academic studies


Proficient in MS Office software.

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