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Customer Service Computer Engineering

Chambersburg, PA
October 29, 2018

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Michael Baskin

**** ********* ** ************, ** 17222



To impart my experience, insight, skills, and innovation into improving the status of business.


Project Management and Analysis in Agile development, Rapid Cycle delivery and performance measurement. Database design and implementation, User Interface design and delivery, Real-Time Reporting Interface design and delivery.

Experience with MS Office Suite, MS Access, Visual Studio, Oracle, SQL Server, IBM Mainframe, SharePoint Server/Designer, XML Delivery, Computer Programming (VB, C#, SAS, R, SQL, Python, Java, HTML, JS)

Strong analytical and problem-solving skills. Competent in Discrete, Statistics, Calculus, Lean Analysis Techniques, Financial Analysis (risk and investment analysis).

Strong people management experience leading direct and matrix employees to exceed goals, and develop qualities for growth.

Professional Skills

Valued for ability to find innovative solutions to challenging problems.

Self-motivated- assertive and can quickly learn new procedures and methods.

Professional demeanor- experienced giving virtual or in-person presentations to senior managers (Director Level and higher, including CFO Group)

Dependable- can work without supervision; able to follow directions both oral and written; strong attention to quality of work and information.

Able to work under pressure and meet deadlines- consistently works to improve processes, reduced time to delivery of all work month over month.

Interpersonal and Teamwork Skills

Work well with a diverse group of people- Has successfully managed teams of both individual contributors as well as managers of others.

Leverages strengths of teammates to efficiently and effectively distribute and balance work-flow and workload.

Committed to assisting others- always “break down silos” to share best practices or tools with other work groups.

Committed to delivering quality solutions and products to internal and external customers- while consistently working to enhance the effectiveness and value of those solutions and products to stay competitive.

Completed Projects

Provided cost benefit measurement and consultant analysis for over 400 Digital initiatives across all of the Global Consumer Financial service business, totaling over $4bn in OPEX saves.

Worked as Process Improvement SME and oversaw implementation of over 100 separate improvements for Consumer Credit, Customer Service Operations, and Service automation platforms including Voice Response, and Web Platforms.

Reduced reporting Mortgage Analysis from 10 days to 2 hours, through replacing manual process and writing scripts and creating more efficient data collection and manipulation techniques.

Implemented Delivery through web-based collaboration, personally designing delivery platform and managing access structure and data connections and building scalable database connections to allow for expansion of data utilized in reports.

Michael Baskin

3793 Clubhouse Dr Fayetteville, Pa 17222



Quarterly Top Performer – 1st Place – Received for redesign and implementation of automation and controls in senior management reports.


University of Arkansas 2002-2003

Completed Coursework in Computer Engineering.

Penn State University 2003-2007

Completed Courses in Computer Engineering, Mathematics, Political Science, Marketing, Economics, Communications.

Udacity 2011-Ongoing

Completed Coursework in Computer Science and Business.


Citi Hagerstown,Md

Credit Risk Account Management

Credit Analyst 2005 to 2011

Loss Analysis-Mortgage Default Lead Analyst

Business Analyst 2011-2012

Macy’s Collections 2012-2014

MIS Manager

Global Consumer Banking 2014-Present

Senior Strategy Analyst

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