Jeannie Winters

Email: ac7jle@r.postjobfree.com

Phone: 919-***-****

OBJECTIVE

Help desk technician – Service support specialist

TECHNICAL PROFICIENCIES

Network fundamentals

TCP/IP

Cabling

Programming Logic

Virtualization

Windows

XP, 7,8,10

Software install/deploy/

upgrade

System config

Trouble shooting PC, laptop, tablet, smart phone

Cloud computing

Microsoft Office suite & 365

Access, Word,

Excel, Outlook

PowerPoint

-Familiarity with

Linux & OS X

SKILLS SUMMARY

Prioritizing

Risk assessment

Complex problem solving

Error resolution

Resourceful

Critical thinking

Organization

Thorough

Effective listening

Logical

Energetic

Customer oriented

Relationship building

Articulate

Exemplary writing ability

EMPLOYMENT EXPERIENCE

EDC Apex NC

IT Support Specialist 01/2011 – 9/2018

Configured/repaired PCs, laptops, tablets, and smartphones

Managed and updated security to protect from malware and viruses

Answered user inquiries regarding computer software or hardware operation to resolve issues

Oversaw the daily performance of computer systems and SOHO network

General IT duties

Developed training material and procedures and train users in proper use of technology

BMC SOFTWARE Cary NC

Software sales consultant 01/2009 – 09/2011

Sold ITSM solutions B-to-B - Managed south central region-gov. call center environment

Engaged “C” level "decision makers" - tactical and full scale ITIL solutions ie Remedy

Evaluating KPIs via robust dashboards and reports

Utilized Salesforce as “power user” 5-10% travel

MOTOROLA Raleigh NC

Corporate Account Manager 07/2004 – 01/2009

Sourced prospected presented -messaging solution - Call center environment

B-to-B mid-to-large size enterprises - managed the south-central region

Team included CAM Field Sales Engineers VARs carriers

Forecast dollarized business weekly monthly and quarterly - train new hires

Attended sales training to keep up with industry advancements 5-10% travel

EDUCATION & CERTIFICATIONS

oCompTIA A+ Certification Comnet

oNetworking Fundamentals Global Knowledge

oInter-networking with TCP/IP Global Knowledge

oITIL v3 BMC Software

oOracle I, II, and Project Wake Technical CC

oProgramming Logic Visual Basic

oAccess Databases Data Warehousing

oDatabase Analysis & Design SQL; PL/SQL

CPR (infant, child, and adult) Red Cross renewed 5/25/2018

First Aid renewed 5/25/2018

Positive Youth Development United Way/Youth Thrive

Ethnical Diversity in Communities

Youth Safety Redwood Group Foundation

Best Practices for Child Sexual Abuse Prevention

Identifying destructive behaviors among teens North Carolina CDC

oDominican Commercial Jamaica NY High School Diploma, Business

VOLUNTEER ACTIVITIES

Co-Founded a 501c3 The Change 05/2014

Youth center

Developed and delivered youth program (10 to 17yrs)

Titled: Something to think about

Fund raising and training United Way RTP

Blood drives Red Cross

Art development and set design Calvary Chapel Cary

Fundraising

Youth mentor and educator

Contact this candidate