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Social Media Customer Service

Location:
United States
Salary:
75,000
Posted:
October 29, 2018

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Resume:

KENYA Y. TAYLOR Event Development-Producer and Senior Executive Administrator

Woodland Hills, California • mobile: 818 – 430 – 7229 • email: ac7jkl@r.postjobfree.com SUMMARY

• 10 YEARS + CORPORATE EVENT DEVELOPMENT, COORDINATION AND EXECUTIVE ADMINISTRATION

• FORTUNE 500 CORPORATE SPECIAL EVENTS DEVELOPMENT COORDINATOR INCLUDING PRODUCTION MANAGEMENT

• EXECUTIVE BOARD MEMBER AND COMMITTEE SUPPORT COORDINATOR IN DONOR LIAISON SUPPORT

• COORDINATOR/FACILITATOR FOR COMPANY WIDE MEETINGS, EMPLOYEE ENGAGEMENT AFFAIRS AND ANNUAL HOLIDAY EVENTS

• CONTRACT NEGOTIATION, EVENT BUDGETING, EVENT CALENDAR MAINTENANCE

• ONSITE AND LOCATION EVENT MANAGEMENT

• CAMPAIGN AND FUNDRAISING MANAGEMENT

• MARKETING, PROJECT DEVELOPMENT, PUBLIC RELATIONS LIAISON

• EMPLOYEE ENGAGEMENT /ESCALTION DIFFUSE/TROUBLESHOOTING

• PRESENTATION AND EVENT COLLATERAL DESIGN, INTERNAL DEPARTMENTS AND EXTERNAL EVENT PLANNER

• PRIMARY CONTACT FOR EXTERNAL AFFAIRS, 3RD PARTY VENDORS,CLIENT PUBLIC RELATIONS, FINANCE AND EXECUTIVE OFFICE(S)

• SITE VISIT ORGANIZATION AND MANAGEMENT INCLUDING LOAD IN/LOAD OUT, WALK THROUGH AND ON SITE SUPPORT

• DAY TO DAY EVENT COORDINATION AND PREPARATION / VENDOR AGEEMENT NEGOTIATION

• BUDGET AND MONITORING SOFTWARE SYSTEMS: INTUIT, ORACLE, INTACCT, BLACKBAUD

• PUBLIC EVENT PRESENTATION AND ORATOR, SOCIAL MEDIA PLATFORMS

• EXPERT AT MANAGING TEAM DEVELOPMENT AND ADMINISTERING EXECUTION OF INTERNAL/EXTERNAL PROGRAMS & INITIATIVES

• DATABASE MANAGEMENT –MICROSOFT OUTLOOK, MICROSOFT SUITES, EXCEL, POWER POINT, KEYNOTE, IT TECH SUPPORT, APPLICATIONS, AV CONNECTOR, MICROSOFT PROJECT, CONCUR, CODE RED, CVENT,INTUIT,ORACLE WORK EXPERIENCE

PROJECT COORDINATOR Dec 2017- Present

CONRAD N. HILTON FOUNDATION

Project coordinator to Facility’s Workplace Service Department; Manage administering functional campus projects; schedule programs, meetings collect and review documentations from Workplace Facility on campus phases and operations; responsible for planning and organizing Lunch and learn staff trainings, point person and liaison on discussing new process and procedure roll outs; conduct employee survey evaluations, update process and procedure memorandums on the company hub, revamp and edit company manual and editorials information on the HU website;, create, revise one sheet memorandums on process and improvement procedures. helpful tips and guides to locate company information; organize conferences and special events; coordinate all amenities and accommodations send out agenda packets, notifications for vendors/new vendors establishments, prepare and review contracts, send corresponding documentation for COI’S and government documentations consult with internal departments with updates, upgrades and changes. Point person on newsletter functions, announcements and awareness of high lights non-profit programs. Project Coordinator for CFO Deputy of Finance: process vendor invoices, monitor track and set up new vendor accounts, process payments; handle travel and hotel arrangements, expenses and scheduling, expense monthly budgets expenditures, discuss, prepare financial statements, memos, correspondences invoices; requests for W9’s and New Vendors forms, responsible for coordinating and scheduling travel reservations, assist with AMEX processing and travel related expenses. Prepare and monitor company expenses and track monthly logs of activity; perform office operations/administration functions in support of office/department staff, Provide customer service and communicate with the vendors for counter samples.

KENYA Y. TAYLOR Event Development-Producer and Senior Executive Administrator Woodland Hills, California • mobile: 818 – 430 – 7229 • email: ac7jkl@r.postjobfree.com PROJECT SERVICE TECHNICIAN (Temp Assignment) July 2017- Dec 2017

(TargetCW- Staffing Agency) CITY OF WEST HOLLYWOOD WEST HOLLYWOOD, CA Coordinate City events and City Council programs, perform administrative support; develop budgets; process contracts and agreements with vendors, schedule and interview volunteers; schedule guest speakers, facilitator of program and presentation coordination; create power point presentations and distribute information pamphlets, invitations, social media funnels, {manage Eventbrite and Constant Contact portals} for guest list and registration, prepare complex, routine and non- routine correspondence and reports; receives, sort, and summarize materials for reports;, review and present recommendations; initiating, drafting and negotiating contract agreements, leases and legal documents; select consultants and (or) vendors; negotiating and managing daily activities of consultants, contractors, affiliated with projects; oversee the work and budgets of consultants and vendors; process expenditures, evaluate change orders; problem resolving; evaluate proposals; create information system database reports; marketing programs/projects; evaluate applications, titles, credit reports, administered promissory notes; identifying fund sources; research, analyze and make recommendations regarding permit process improvement; implement new and revised policies, programs, processes and procedures in compliance with all applicable permit policies and procedures; prepare agendas. perform customer service functions, maintain personnel filing system, process paperwork; financial documents through (EDEN); prepare/process stipends, honorariums check requests; monitor internal and external web properties, social media platforms, for promotional acts, awareness and changes and edits PROJECT MANAGER (Temp Agency)

(TargetCW- Staffing Agency) WESTFIELD –CONSTRUCTION LAX DIVI LA, CA Jan 2017 – Jul 2017 Manage on-site project construction development: Initiate actions necessary to correct deficiencies or violations of regulations: assist with updates and maintenance of Comprehensive Plan and land development regulations: conduct review development applications, plats, permits, site plans, and variance requests and rezoning; conduct extensive research in specific or general project areas: write and present formal and technical reports, working papers, and correspondence: develop long range plans for communities with common developmental issues: develop strategies to promote economic and community development or efficient land use consistent with community goals: evaluate adequacy of community facilities in meeting current and projected needs: recommend priorities, schedules, and funding sources to implement public improvements plan: write, assist a variety of ordinances and regulations to development controls: process daily documents, reports, tracking of schedule milestones, incoming, drawings, specifications and samples, incoming and outgoing A&E and other consultant’s documents, drawings, submittals, transmittals, being used in the field; draft and track all contracts, review budgetary constraints with respect to change orders, manage paperwork related to contracts and contract files, provide accurate and timely information as to the financial status related to the project, obtain and manage insurance certificates, review, track and process all commitments such as change orders, payment application and office invoices. Responsible for scheduling air travel, hotel reservations, car service and coordinate event functions, timesheets, expense reports KENYA Y. TAYLOR Event Development-Producer and Senior Executive Administrator Woodland Hills, California • mobile: 818 – 430 – 7229 • email: ac7jkl@r.postjobfree.com SPECIAL EVENTS COORDINATOR

STARWOOD HOTELS AND RESORT – W HOTEL, HOLLYWOOD, CA Jan 2014 – Dec 2016 Facilitate strategic detail event planning; management of internal meetings, corporate meetings, workshops, site visits and budget allocation Executive Assistant to 3-Directors of special event planning with external affairs, hospitality, tech, talent management, client public relations and internal and external media; manage VIP throughout signature process; provided administrative services such as expense reporting, schedule meetings, calendar for executive office including arranging travel, lodging and managing expenses for hotel personnel to various outside campuses; clientele entertainment industry events, runway shows and high-profile galas; direct communication with clients prior to initiate, negotiate and close contracts for all catered functions. Coordinate and manage copy for event publications and syllabus materials; expert vendor agreement negotiation to ensure highest quality of service; Create and publish event marketing communication materials via email, internet and print; prepare BEO information with event venues; properly route agreements, contracts and expense reports as well as invoices

SR PROJECT COORDINATOR

PAUL HASTINGS, LLC - A FORTUNE 100 COMPANY LOS ANGELES, CA Feb 2010 – Nov 2013 Point of Contact Supervisor with 10-member staff including temporary employees; planner for all mediation meetings, corporate events, conferences, seminars and internal functions.; managed front desk with daily duties including designated electronic file systems. Drafted meeting agendas, supplied advance materials and executed follow up; properly route agreements, contracts and invoices through signature process. Screened correspondence and documents, planned preliminary assessment materials and organized reports, legalized documentations using an excel spreadsheet filing system; pioneered and fostered working relationships with co- tenants and building management.

PROJECT CORDINATOR/ UNIVERSAL SALES SERVICE REPRESENTATIVE AT&T TELECOMMUNICATION VAN NUYS, CA Feb 2000 – Apr 2009 Managed daily operations of sales team for residential services on incoming calls; create and conduct sales strategies and solutions for customer retention. Develop and create training manuals targeted to resolving high level expectations, disputes and credit reparations; developed, implemented and monitored programs to maximize customer growth and satisfaction; expertly resolved high retention customer questions, issues and complaints and addressed those needs in a timely and accurate fashion; developed effective relationships with all call center departments and coached rapport and relationship development to team members. Routinely prepared and evaluated CRM reports to identify problem areas for improvement. EDUCATION

High School Graduate –Honor Roll

ASSOCIATE OF ARTS DEGREE, PUBLIC COMMUNICATIONS (ONGOING) LOS ANGELES VALLEY COLLEGE

NON-PROFIT VOLUNTEER PROGRAMS

DTLA HOMELESS OUTREACH PROGRAMS



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