D Joceline Cervantes

**** ****** ******

Sacramento, CA 95822

916-***-****

ac7jjo@r.postjobfree.com

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Objective

To obtain an interesting and challenging opportunity where I am able to contribute to the department’s success by using the skills I have developed in a professional setting dedicated to a client focus. Qualifications

Strong computer and program experience on multiple platforms with an emphasis in Microsoft Office suite

Bilingual: Fluent English and Spanish

Excellent time management skills

Detail oriented, organized, and able to multi-task

Committed to excellence and flexibility to meet the needs of the department

Exceptional verbal, telephone, and written communication skills

Able to work independently and in a team environment

Dependable work ethic and commitment to providing quality and exceptional service Employment History:

Acquest Law, Inc.: Office Manager / Administrative Assistant (July/2016-Oct/2018)

Provide administrative and secretarial support to the attorneys and paralegals on a daily basis through numerous avenues including calendaring, telephone and clerical duties

Work closely with the managing attorney/CEO of Acquest Law, Inc. to ensure a smooth and successful workflow of the office

Responsible for implementing and knowledge of new processes and procedures and enhancing old or current processes and procedures

Emphasis on client service including serving as the main point of contact, addressing questions and concerns and communicating status to clients, co-counsel, and opposing counsel

Responsible for reaching out to possible leads using various online legal marketing strategies

Financial responsibilities such as processing client transactions, refunds, and Accounts Payable/Receivable

Recordkeeping of bank deposits, transactions, refunds, business expenses, and policies and procedures

Create client’s server files and maintained client data, expenses, and transactions using Clio Legal Management Software as well as creation and maintenance of physical files

Prepare exhibit binders

Oversight of office workspaces and supplies through purchasing, inventory, organizing, and coordination of office repairs

Serve as a Translator between client and attorney as necessary including written documents

Coordinated all courier services for court filings and maintenance of records

Ensured all documents prepared for court met court's filing requirements Page 2 of 2

Assisted with legal forms

Assisted with conducting interviews for prospective employees

User Security and password management. Implemented policies and procedures to improve employee, client, and company security

Marshalls: Cashier Associate (Oct/2014-July/2016)

Protected the Marshall brand each day with a commitment to excellent customer experience and to my team

Follow proper ring and return sequence

Greet and engage with every customer

Handle merchandise with care and bagging/wrapping each item properly

Cash register and payment processing duties

Accurately process go backs

Answering multiple phone lines; addressing any issues or questions customers may have and transferring phone calls

Maintain a clean and organized workspace

California Family Fitness: Child Care Attendant (April/2016-July/2016)

Created and maintained a safe and engaging children’s space for parents to feel comfortable entrusting us with their child and improving the health and fitness of the community as a result

Properly follow a check in process before admitting any child into “Kidz Club”

Responsible for keeping record of check in/out times of every child using the latest computer software

Record incident reports

Go through closing checklist before closing “Kidz Club” at the end of every shift

Clean all toys and play equipment

Observe and monitor children's play activities

Entertain and engage with children by providing them with multiple activities

Taking disciplinary action; assigning “time outs” and verbal warnings to children that misbehave

Interact with parents at pick up of child by reporting good or bad behavior, concerns, or questions regarding their child

Education:

John F. Kennedy High School, Sacramento, CA Diploma Awarded ‘14 References:

Nareshwar Singh Virdi (Attorney) Phone: 213-***-**** Marcus Maloney (Paralegal) Phone: 916-***-****

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