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Customer Service Sales

Johannesburg, Gauteng, South Africa
October 29, 2018

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Curriculum Mubeen Dildar-Mia Vitae

Curriculum Vitae – Mubeen Dildar-Mia

** ***** ****** ****** *** 073-***-****/ 081-***-**** ID Date Nationality: Race: Languages: Drivers Number: of License: Birth: SA 28 Indian 860********** English, Yes July Citizen Code 1986 Afrikaans 10 Personal details I Industry knowledge leadership organisation self-very point employment basis. candidate experience and am starter most own a that I highly do or 15 importantly, for believe it skills, of any and in was staff that motivated once any staff all other a sold sales banking self- provides Call position that again management, in industry Centre skills managed ensuring my individual February as related experience in me I and would a from where with Leadership ability the individual. products driving 2018. seeking the like an profitability my in opportunity bottom to to After managing and skills Objective adapt continue and/employment as I was implementing well the will up. or to of self-sale Sales as any prove The an my to working long employed of prove enterprise. situation own business Driven in my to term the be company changes business and myself. Financial useful. role. insurance since will reached using I be I within have I am makes July I my have have favourable Services such a products. 2016 skills extensive quick an decided me a a good enterprise on and successful an Industry, learner, a to ideal My built working daily to any seek my IT Educational Background

Secondary School: Vorentoe Education: High School Grade: Matric Date of completion: 2003 Subjects:

- - - English Afrikaans Mathematics (First (Second Language) Language)

- - Biology Business Economics

Tertiary - Computer Education: Science

Institution: Date of completion: Milpark Business In Progress School Qualification: Diploma in Financial Planning(NQF5) Institution: Open University United Kingdom Qualification: Degree in Astronomy Date of completion: Studies Incomplete due to time constraints Institution: Date of completion: Moonstone 2011 Qualification: RE5 Relevant experience

Work Experience

June 2018 – October 2018

Specialist Recruiter

DAV Professional Placement Group (Adcorp), Bryanston, Gauteng

Head Hunting Skilled professionals

Interviewing candidates to determine suitability

Conducting Background checks on candidates

Managing competency tests as needed by clients

New Business Development – actively finding new clients

Negotiating Salary offers between candidates and their prospective employers

Ensuring candidates and clients expectations are met post hire

Maintaining relationships with clients

Being able to write a Job Description in accordance with the clients’ needs

Closing clients at the highest possible billing rate to maintain profitability

Key Account Management

Ensuring clients pay invoices on time

Reason for leaving: Wanted to pursue a full time study opportunity which unfortunately fell through

August 2016 – February 2018

Self Employed - Director

M-M Financial Advice t/a MM Consulting Services, Mayfair, Gauteng

Managing a consulting company

Providing leads to the Long Term Insurance Industry

Cold Calling

Management of 15 staff

Data analysing

MIS Reporting

Recruiting of new staff

Taking necessary disciplinary action against staff

Ensuring company goals are met

Meeting financial targets

Fulfilling the roles of a Director

Driving the growth of the company in accordance with the Vision and Mission Statement

On-boarding new clients

Dealing with all stakeholders

Negotiating with new and old clients

Promoting the brand

My company specialized in several fields: Lead Generation, Project Management, Product Development, Business Development, Accounting and Tax, Marketing and Reason IT for Solutions. leaving: Business I have been was involved bought in by all a private these services. investor Financial Advisor April 2011 – July 2016

Liberty Life, Bruma, Gauteng


Customer Service

Managing a portfolio of over 100 clients

Up-selling to existing clients

Prospecting for new clients without any assistance in lead generation

Cold Calling prospective clients

Face to Face meetings with clients

Self Managed role

Conducting a Financial Needs Analysis and providing solutions to shortfalls

Analyze a clients financial situation to make recommendations

Long Term Insurance knowledge

Full Investment Planning knowledge

Estate Planning knowledge

Tax related experience

Able to advise on a variety of Long Term Insurance Products Reason for leaving: Left to pursue my own business venture September 2008 – April 2011

Prestige and Private Banking Consultant

Standard Bank, Constantia Kloof, Gauteng

Inbound Call Centre

Customer Service


Provide account support to High Net Worth clients

Handle complaints and queries

Interact and Maintain relationships with clients

Full knowledge of all products offered by Banks

Reason for leaving: Offered an opportunity by Liberty Life to enhance my skills within the financial services industry

January 2006 – September 2008

Home Loans Email Unit

Standard Bank, Johannesburg CBD, Gauteng

Attend to all online enquiries sent by clients

Account Support on clients Home Loans

Manage complaints and queries

Customer Service

Generate Leads

Reason for leaving: Promoted within January the 2004 bank – January 2006 Home Loans Department

Standard Bank, Johannesburg CBD, Gauteng

Inbound and Outbound Call Centre Duties


Customer Service

Account Support

Problem Solving

Maintaining client relationships

Complaint resolution

Thorough support on the Home Loans process

Leadership Experience

During my work history I have been appointed to manage a team of people and have been manage acting new team recruits leader in terms and manager. of training I have and support also been on several allowed occasions. the opportunity I have to Computer mentored Skills new Financial Advisors who have all went on to run successful practises.

Microsoft Office, Adobe Photoshop, Kompozer web development software, WordPress. hardware and I am software. also fully capable of resolving technical issues related to both Interests

Outdoor Activities


Intellectual Reading




Roshana Dinath

Team 011 858 Leader, 6390, Standard 072-***-**** Bank

Paul Matabane

Team Leader, Standard Bank


Leeann Alder

Manager, 082-***-**** Liberty Life

Luisette Mullin

Head, 082 416 IT 0346 & Telecoms Division, DAV Professional Placement Group

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