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Customer Service Manager

Location:
Orlando, FL
Posted:
October 29, 2018

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Resume:

* ** *

KATHY J. CARTAGENA

*** ******* **, *******, ** 32825

407-***-**** HM - 407-***-**** CELL

SKILLS:

MANAGEMENT IN RETAIL or OFFICE ENVIRONMENT

MULTIPLE LOCATION SUPERVISION IN RETAIL ENVIRONMENT

PURCHASING/SHIPPING & RECEIVING

INTERVIEWING AND HIRING EMPLOYEES/PAYROLL OF UP TO 500 EMPLOYEES

TRAVEL AGENT

INVENTORY MANAGEMENT/MERCHANDISING/PLAN-O-GRAMS

COMPUTER PROGRAMMING/OPERATIONS/SECRETARIAL/CLERICAL PROCEDURES/TYPING 65 WPM/TEN KEY BY TOUCH

CUSTOMER SERVICE

TRAINING SKILLS/PUBLIC SPEAKING

SCHEDULING UP TO 200 EMPLOYEES AS AREA MANAGER

EMPLOYMENT

Match Marketing

7462 Candlewood Road, Ste. D., Hanover, MD 21076 Work At Home Area Manager, June 2008-Present

Area Manager of South Florida and Puerto Rico

VIPDESK

324 North Fairfax St, Alexandria, VA 22314 Work At Home 800-***-****

Eddie Bauer CSTAT Brand Ambassador Sept. 2010-Janurary 2012

Responsible for taking sales calls and Customer Service Calls for Client Eddie Bauer and meeting metrics

Crossmark

5100 Legacy Drive

Plano, TX 750**-****-*** 814-1000

Event Specialist Team Lead, Jan. 2009-January 2012

Responsible for demonstration and sales of products including fresh food demonstrations

Kroger, Inc.

5341 Hwy. 20 S., Covington, GA 30016

Cake Decorator/ Baker -770-***-****, May 2008-July 2009

Responsible for baking bread and decorating cakes, also customer service

7-ELEVEN, INC.

Responsible for Sales of $1,000,000.00 per year

Store Manager July 5, 2005-Jan. 2008

2030 N. E. 49TH ST., Pompano Beach, FL 33064-954-***-****-Aziz Rahman 877-***-****

Home Depot Corp./Expo Design Center

Decor Department Supervisor Feb. 17, 2000-June 29, 2005

Responsible for Sales of $7,000,000.00 per Year, Supervision/Development of 18 employees and multiple area department

1520 S. W. 8th St., Boynton Beach, FL 33426-, Scott Adlewerth 561-***-****

2 of 2

EDUCATION: Pisgah High School, Pisgah, Alabama - 1975

Jackson County Technical School, Hollywood, AL - 1975

Earned a Certificate in Business & Office Ed. With B Avg.

Tampa College, Largo, FL - 1984

Certified Business Management/Computer Science

ACHIEVEMENTS:

Reiki Master

Area Manager of the Year 2012

Top 10 Area Manager 2012-Present

National Food Safety Certified

Multiple Customer Service Awards with multiple companies

Award for Manager of the year in Operations 1991, and

Zone 1, 1989 while at Country Cupboard

Star Sales Consultant Consistently, in Mary Kay Cosmetics

Certified Store Manager/Customer Service Awards: 7-Eleven

Miss Jackson County Technical School 1975

President of Future Business Leaders of America 1975

PERSONAL REFERENCES AVAILABLE UPON REQUEST



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