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Customer Service and Sales

Walnut Creek, CA
October 29, 2018

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LONGMUIR 925-***-**** Concord, CA 94518


Entrepreneurial Owner-Manager enthusiastic about applying business acumen, strategic decision-making skills and years of experience to dynamic new role at your company. I have a broad range of industry experience and expertise while being a goal-oriented individual, who is excellent at juggling multiple tasks and working under pressure. Highly ambitious with a background in sales and customer services. Top producing sales professional and expert in wedding industry. Dynamic communicator who is excited to meet or exceed monthly quotas, and capable of maximizing brand/product awareness. I am an effective communicator dedicated to solving problems and providing solutions to clients and associates. Friendly, intelligent, easy to work with, and a valuable addition to any team.


Twenty year online business owner.

Spoke with thousands of customers

via email and phone.

Excellent customer service skills.

Detail and client-oriented with high

standards for customer relations.

Operations management and vendor

management knowledge.

Generated more than $300,000.00 in

personal sales revenue in 2006 &

2007. Multiple year top re-seller for

Carlson Craft and Birchcraft Studios.

Ranked top percent - Online invitation

vendors in the U.S. for many years

running. Received numerous Top

Sales Plaques and Awards.

Team player, but can also work

independently. Excited to learn new

strategies and innovations.

Worked directly with programmers

and web designers to improve

customizing, options and website


Two years of property management

experience. Airbnb Super Host status.

Five Star Rating. Excellent Reviews.

Professional voicemail greetings for

Denon and Doyle and Wedding Palace.

Voice work for two televised

commercials: Help U Sell Real Estate

and Denon Doyle Entertainment.

Small scale public speaking at local

wedding showcases.


Property Manager Knotty Pine Cabin Rental - Mi Wuk Village, CA 05/2016 - Current Managing online booking calendar and regularly updating all listing details. Created rental policies, guidelines, promotions, and discounts. Implemented innovative programs to increase employee loyalty and reduce turnover. Evaluated and made changes in rental pricing strategies for short terms rentals, holidays, and extended stays. Analyzed and evaluated monthly and quarterly financial statements.

Communicate regularly with guests before, during and after check-in to achieve, and exceed expectations. Provided detailed list of the local markets, restaurants, and indoor/outdoor recreational activities.

Verify customer complaints are handled promptly and appropriately. Ensured that each guest's experience was positive and memorable. Delivered emergency 24-hour on-call service for any tenant issues.

Inventory, stocking and purchasing of all toiletries, kitchen items, linens, bedding, cleaning supplies, appliances and furniture.

Hiring and training of all staff. Working directly with all maintenance personal and contractors such as AmeriGas, Gentis Construction, Jatco Water Filtration, J. Mitchell Drywall, McCoy Painting etc.

02/1999 - 09/2018

Business Owner - Self Employed - Concord, CA Reviewing, Designing, and Editing for all WP clientele to ensure the finished product is socially and grammatically correct while creating a visually appealing product.

Digital Imaging/Electronic Proofing to ensure quality, accuracy, while achieving or surpassing clients expectations.

Providing calculations, worked within clients budget parameters, while meeting all timing constituents.

Worked with web designers to improve website features and functionality for both the merchant and the vendors.

I was the Chief Operating Officer for all daily operational functions. Tracked all orders such as shipments, payments, account information, email updates and call logs.

Responded to customer requests via telephone and email. Calculated and carried out all treasury, related certificates and approvals from local, state and federal agencies, including licensing and taxes. Worked directly with Carlson Craft, Birchcraft Studios, DFS, the Occasions Group, Tatex and Event Ticketing for all printing and product related services. EDUCATION

Diablo Valley College - Pleasant Hill, CA

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