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Office Customer Service

Location:
Scottsdale, AZ
Posted:
October 29, 2018

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Resume:

JOSEPH KRASNOV

**** * ******* *****, ********** AZ 85260

ac7ji9@r.postjobfree.com / 917-***-****

TECHNICAL SKILLS & LANGUAGES

Languages & Methodologies:

MCITP (“Server 2008 Enterprise”), CISCO, PC-Technician (A+), Network, Java, XML, SQL, JavaScript, HTML, MySQL;

OS:

Win XP/Vista/Win7, Linux (UBUNTU), Applie iOS 8,9, Mac OS (Leopard, Lion, Mountain Lion, Mavericks, El Capitan, Sierra)

Software Applications:

Microsoft Office 2003/2007/2010 (Word, PowerPoint, Excel, Access,)

Microsoft Visio. Office 365, Office Dynamics CRM

Software Tools & Utilities:

Tomcat, JRun, JBuilder, Visual Cafe, Visual Source Cafe, JAVA Visual Cafe, Dreamweaver.

EXPERIENCE

iHomeNetworking, Scottsdale, Arizona

IT Owner / Freelancer (September, 2017 – Present)

Provide technical guidance to commercial and residential clients with Apple Ecosystems.

Teaching clients how to use Apple (iOS, OSX) for their daily life.

Working with commercial and residential clients to set up their network infrastructure.

St. John Bosco Catholic School, Phoenix, Arizona

IT Director (September, 2015 – June, 2017)

Cleaned up entire school Active Directory.

Rebuilt iPad infrastructure using AirWatch.

Control 300 iPads, 25 teachers MacBook Pros.

Installed Apple TV’s in 25 classrooms.

Taught 25 teachers on how to use MacBook’s Pros, iPads and Apple TV.

Taught teachers how to use Office 365.

Maintain File Server, Print Server, and Active Directory.

Maintain day-to-day network, infrastructure and firewall.

Placed all iPads on lockdown using AirWatch (MDM). Students can’t install or remove any apps. The school has total control of the iPad environment.

Supervised 25 teachers.

Supervised 450 Students.

Supervised 15 Administrators.

VirTra, Tempe, Arizona

Support & Service Coordinator (July, 2014 – June, 2015)

Created Service Department.

Created and implemented policies and procedure for support and service.

Reduced number of service tickets from 90 to 15 within first 5 days.

Managing team of 5 support techs.

Organized and categorized all service parts.

Ran day to day customer service.

On Call 24 x 7.

Answered all email and phone calls 7 days a week.

Encore Creative, Tempe, Arizona

IT Manager (May, 2013 - July, 2014)

Oversee day-to-day operations of the company Network.

Assessing and reviewing infrastructure of the network, analyzing different ways to speed up the network and the productivity of the company.

Migrated and implemented to Office 365 with Microsoft Exchange.

Installed WiFi in a 50,000+ square foot warehouse, reduced login time on to the Network from 3 minutes to 8 seconds.

Upgraded the main server with RAM and storage, build a File Server and provided VPN to the File Server all while cutting expense by 65%

Upgraded and administrated VOIP.

Constantly finding ways to make the environment more productive to all employees.

Implemented and administered Microsoft Dynamics CRM for company.

Monitored the network using Dell Sonic Wall TZ215 from virus, malware and intrusions.

Upgraded to Dell Power Connect 2848.

Saved the company over 30k over 6 month period.

Managed all hardware (Laptops, iPads).

Configured Android phones to work with Office 365.

Configured and installed Network for second office out of state, maintain the second office with Tech support and monitor Office 365.

Verystaff, New York, New York

Help Desk Coordinator (April, 2011 – June 2012)

Troubleshooting hardware and software problems, assisting users with desktop applications.

Perform maintenance and upkeep of client workstations and servers

Conducted end-user training sessions and developed end-user training guides.

Provided planned maintenance to all IT equipment to secure the proper use of technology.

Maintained records and tracked databases.

J&S Consulting, Brooklyn, New York

Owner /Technical Support Specialist (February, 2005- March 2011)

Utilizing applications such as Tivoli to track user requests from trouble-ticket generation through problem resolution.

Providing support on all related desktop/laptop, printers, IP phones and Blackberry devices.

Responsible for sites installation on UBUNTU 10.10 server side for beta testing.

Participated in the production rollout of strategic technical solutions and implemented scheduled changes using Change Management Process.

Managed scripts for load balancing processes.

Managed team of 10 people.

Supreme Shipping, Brooklyn, New York

Owner/Technical Support Specialist (October, 2003-Januarary 2005)

Owned and operated a shipping store in a busy, commercial and residential neighborhood.

Provided support and security administration of business applications.

Recorded all fulfillment related-activity in the event management system.

Provided planned maintenance to all IT equipment at Supreme Shipping

Managed team of 3 people.

Metiom, New York, New York

Technical Support Specialist (July 2000-September 2003)

Served as a single point of contact for support providing desktop, server, printer, WAN/LAN to end users.

Provided security administration services on supported technical platforms as requested.

Coordinated and executed the setup and delivery of computer-related equipment and software in response to hires, transfers and moves.

Enabled suppliers to become part of a cross catalog search for e-markets powered by Metiom.

Contributed to continuous improvement initiatives.

Managed team of 4 people.

Department of Defense, Arlington, Virginia

Help Desk Specialist (September 1998-July 2000)

Resolved technical problems.

Answered queries by telephone in support of internal and external customers for computer hardware, software, network, and telecommunications systems.

Routed calls to product line specialists.

Provided user training to maximize the use of technology.

Provided recurring problems and patterns of problems reports for executive review.

EDUCATION

TCS Technology Career Services, New York, New York

Certificate in Network Support Technician, Systems Administrator; Microsoft Office, Microsoft Exchange Server, May 2012

Pace University, New York, New York

Certificate in Computer Science, December 2004

New York Academy, New York, New York

Certificate in Software Development & Web Design, March 1997

Language Talent

Fluent in Russian



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