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Manager Customer Service

Location:
Brandon, FL
Posted:
October 29, 2018

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Resume:

David Glen Ansteatt

**** ****** **** *****

Valrico, Florida 33596

813-***-****

ac7jhg@r.postjobfree.com

LEADERSHIP EXCELLENCE IN TRANSPORTATION/ LOGISTICS/SUPPLY CHAIN/ ANALYTICS/ENGINEERING/WAREHOUSING/MANUFACTURING/EQUIPMENT RENTAL Career History

Corporate Outbound Transportation Manager/Director Outbound Transportation

Bealls Inc June 2017-Present

Responsible for all outbound shipments to Bealls stores, Bealls Outlets, Burkes Outlets and Bealls fulfillment centers.

Work in conjunction with multiple carriers, pool points, a Transportation/Ops team and the Bradenton DCs to execute good service and product flow.

Enabled 12-18% growth for Bealls during the FY2018 Fiscal year.

Currently analyzing, engineering and implementing an outbound reconfiguration plan for all Bealls divisions to grow profitably through FY18 and beyond.

General Manager/VP

FLS/Southern States Toyota Lift November 2015-June 2017

Responsible for the results of the Rental/Leasing/Transportation department at 9 branches in the southeast. These responsibilities include fleet asset management and maintenance of over 900 vehicles.

Achieved record year in 2016 with 16.7% growth in the Rental and Leasing departments with a 17.6% improvement in margin (37.12% gross margin). Transportation experienced 21.7% growth year over year with a margin increase of a 26%.

Operations Manager

ABCO Transportation Inc. November 2014-November 2015

Responsible for all operational, customer service and maintenance tasks related to 105 company tractors/drivers and 9 owner operators.

Engineered a regional and line haul network between Florida and Ohio to improve driver productivity and increase home time.

Provided analysis that led to overweight permits in Florida and GA, increasing business opportunities, efficiencies and overall cost savings.

Improved scorecards for all customers especially in the areas of on time delivery and tender acceptance. Led to further customer committed freight, rate increases and better revenue per mile.

Shut the back door” on driver turnover through communication and new operational set up ultimately decreasing driver turnover for period 1.

Used reporting data and analysis to establish a process with maintenance that led to tractors and trailers being serviced at needed intervals. Less trailer breakdowns achieved, along with improved MPG across the fleet. Improvements made to 7 MPG per tractor across the fleet from 6.4.

Driver’s Supervisor/Lead Supervisor/Operations Manager

Saddle Creek Transportation Inc. November 2006-November 2014

Responsible for all aspects of a transportation operation that included maintenance, over 200 drivers (company and O/O), 9 supervisors, 14 dispatch coordinators and five office clerical personnel.

Grew SCTI Lakeland fleet from a “value added” warehouse based fleet to one that has consistently grown and doubled in size during my tenure.

Oversaw all operations pertaining to the inbound and outbound shipments for the Lakeland Transportation portion of SClogistics for 58 customers.

Coordinate with all on and off campus dock and warehouse operations to ensure service and profitability.

Ensure all drivers operate under DOT and FMCSA laws and regulations. Carried exceptional CSA scores that consistently rank number 1 among our customers and in the industry. Recently won First Place-Safest Fleet award from the Florida Trucking Association.

Oversaw tractor and trailer maintenance and the maintenance project that implemented CNG (Compressed Natural Gas) tractors into the SCTI fleet in 2012.

Managed tasks that range from driving, dispatching, scheduling, planning, routing, training, start-ups and the development of best practices and standardization utilizing six sigma principles.

Implemented e logs and EDI transmission tracking through PeopleNet and TruckMate systems.

Developed in conjunction with IT, reporting, analysis and engineering tools for the operations and customers.

During tenure at SCTI, experienced driver turnover that rarely exceeded 25%.

Established, maintained and grew relationships with all customers.

Operations Manager

USA Carriers May 2006-November 2006

Improved all transportation and dock operations to meet financial and customer service goals. Also participated in the recruiting and training of all employees and owner operators.

Managed and oversaw all vendor relationships in regards to service needs.

Service Manager III/Sort Manager/QPDL Instructor

FedEx Ground April 2002 - May 2006

Roadway Package System June 1993- June 1996

Managed all facets of transportation and dock operations to meet production standards. These duties included establishing routes, production analytics, engineering and planning. Peak planning and the training of employees and contractors.

As sort manager, oversaw the internal maintenance team, all service vendor relationships, daily analytics and engineering for productivity.

Operations Manager

Michel Distribution Services, Inc. June 2001 – March 2002

Responsible for eleven supervisors and over one hundred employees in a 650,000 square foot warehouse with four different operations and shifts. Also shared duties with human resources, payroll, maintenance, and Inventory control.

Achieved success managing warehouse operations on a first in – first out inventory basis.

Doubled case pick per hour in third week. Exceeded standards one week after.

Terminal Manager/Shipping Manager

Weyerhaeuser/System Freight June 1996 – June 2001

Supervised the shipping, receiving, and transportation of all corrugated materials. Balanced the needs of customer service, manufacturing, and transportation to insure high quality, timely, and cost effective shipments. Also audited transportation and warehousing invoices from vendors.

Package Handler/Part-time Supervisor

United Parcel Service May 1990 – June1991

Education

University of Maryland Baltimore County

Bachelor of Arts – English/Education

3.05 GPA

Senatorial Scholarship

Honors – Fall 1992

Published essay – Spring 1991

Published short story – Fall 1991

Financed 80% of my own education

Coached Mount Saint Joseph High School freshman football team to state championship 1992

Captain UMBC RFC

Worked an average of 44 hours while attending school full time.

United States Naval Reserve

Signalman A-school – Orlando, Florida

Firefighting School – Norfolk, Virginia

Letter of commendation, Captain – USS LY Spear

Excellence in physical fitness, Captain – BeachMaster

Business

Hub School-UPS 1991

LEAD-RPS 1994

QPDL-FedExGround 2006

FMCSA Regulations-SCTI/PCC Corporate College 2008

Preparing for Leadership-SCTI/AMA 2009

NATMI Certification- SCTI 2010

Fleet Manager Certification- 2015 Truckload Academy

Awards

RPS – Galen Award, September 1995

RPS - Lowest package handler turnover, 1995

RPS - Coordinator of the Period, September 1995

RPS - Regional Award for Safety, March 1996

FedEx Ground-Team Turnaround Award 2004

FedEx Ground-Thruput Award 2005

Krewe Rugby-DII National Championship Medal 2010

Safest Fleet in Florida/Florida Trucking Association-2014

Nestle-Carrier of the Year 2015

President’s Award-Toyota Material Handling 2016

Volunteer Experience

North Bay RFC Officer 1999-2003

Steppingstone Museum 2000, 2001

Bloomingdale Little League 2004-2006

I9 Sports Coach 2006-2007

Habitat for Humanity 2010-Present

Krewe Rugby Officer 2011

Lowery Park Zoo 2010-2012

Head Coach-Krewe Rugby 2011

Wreaths Across America 2010- 2014

Coach Sarasota Rugby 2015-2016

Coach Sarasota Rugby 2017-Present



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