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Project Analyst

Milton, ON, Canada
October 29, 2018

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Feroz Durani Mohammad Phone: (M) +1-647-***-****

Career Objective


To secure a best position in IT Industry and use my experience of 8+ years in the IT field to plan, analyze information systems solutions facilitating business excellence.

Education Profile

Bachelor’s Degree in Computer Science



MCTS, SQL Server

Career Summary

Company Name

Job Title


Health Shared Services Ontario

Ultimate Medical Academy

Baffinland Iron Mines

Senior Business Systems Analyst

Senior Business Analyst/Product Owner

Business/Application Support Analyst

Jan 2018 – Till Date

May2015 – Dec 2017

Jan 2010 – May 2015

Summary of Experience

Over 8 + years of experience as Business Analyst and Application Support Analyst with a proven track record of managing and delivering IT projects, collaborating with other IT teams and business stakeholders and product owners to ensure success.

Highly Experienced in finding creative and effective (while at the same time maintaining the integrity of the control) solutions for client’s remediation work in both Design Effectiveness (DE) as well as Operating Effectiveness (OE).

Proven ability to manage, support and deliver multiple projects for multiple clients through the Software Development Lifecycle (SDLC) using Agile and Waterfall methodologies.

Thorough experience complete SDLC including Agile, Iterative and Waterfall models, Web Technologies and Client-server architecture, BI reporting and providing a well-balanced understanding of business relationships, and business requirements.

Skilful implementation of different requirements elicitation and validation techniques such as interviews,brainstorming, questionnaires and storyboarding and story grooming.

As a member of a multi-disciplinary team, actively participated in sprint planning, daily scrum stand up, work sessions, sprint retrospective and backlog grooming, while fostering strong team spirit and collaboration.

Collaborated with Business and team members to elaborate user stories using requirements elicitation techniques such as prototyping and use case analysis.

Involved in UAT, sign-offs and responsible for providing post implementation support.

Skilled in gathering user requirements performing gap analysis and translating them into structured data, functional and System requirement Specification documents (SRS).

Extensive Knowledge in all areas of Project Management Methodologies(PMBOK), Business

Analysis Methodologies (BABOK), Agile Methodologies, Quality Management, Procurement Management,Communications, Process reengineering and Risk Management.

Professional Experience

Business Systems Analyst

Health Shared Services Ontario (Ontario Health), Toronto, ON

Job Responsibilities:-

Worked with an Agile team of 7 in a hybrid team (including QA, UX designers, developers and other support team).

I closely worked with stake holders, product owners to clearly define product objectives and to understand the road map.

Researched and identified upstream and downstream dependencies of the current applications and document process/operation flow changes with the new upgrade.

Created all the necessary user stories related to the featured defined by the product owner. Prepared a diagrammatical representation of process in current state versus future state with flow charts/ process flow diagrams etc.

I created Business Requirements Document (BRD), Functional Specifications Document (FSD), Non-functional Requirements Document and Use Cases Specifications

Walk-thru the business team, Development, QA team and operations with the changes.

Assisted product owner in designing a walking skeleton to plan-out releases based on the team velocity.

Involved with the development team in designing the application. Performed a high-level code review.

Conducted Sprints Retrospective, Sprint planning, daily scrum meetings and monitored burn down charts. Worked with the team to complete the allocated user stories for each sprint.

Actively involved with QA team to review and approve their test cases.

Get involved with operations team to map out new processes.

Involved with operations team to map out new processes. Involved in end-to-end testing and launch.

Worked on a report migration project with a multiple teams with tight deadlines.

Identified, documented and validated report migration scope, risks, constraints, dependencies and assumptions. Developed, documented and validated report migration strategy.

Validated report migration requirements with key users and stakeholders.

Defined the report migration procedures, data cleansing procedures, data conversion and validation procedures.

Validates report migration design specifications with key users and stakeholders.

Coordinate the development effort and testing effort with QA and UAT team.

Coordinated the deployment with the IT release management team. Involved in Business Acceptance testing and post release documentation.

Key achievements: This is a short term contract project with small team and a tight deadline. The project goal was cost savings, as there is high cost involved in maintaining the legacy application. The application has over 150 reports that required validation for existence, mapping to the new system followed by QA testing and business acceptance. With limited resources the team had challenges, but the entire team was focussed and we delivered 95% of work within the estimated time timeframe.

Technologies Used: Rally, Jira, Asana, HTML, VB/Java Script, MS SQL Server, MS Office, XML, Visual Source Safe, FTP, Visio 2013,Axure RP, Crystal Reports.

Senior Business Systems Analyst

Ultimate Medical Academy, Tampa, FL

Job Responsibilities:-

Working with different teams that were transitioning from waterfall and agile methodology.

Worked closely with product manager to analyze and understand Business requirements; gathered User, Functional and Non-Functional requirements and translated the requirements into User Stories for Scrum process using Rally.

Developed Process Flow Diagram/Activity Diagrams, Use Cases and performed Functionality testing and Regression testing.

Created and managed performance metrics and reporting.

Supporting all the billing, legacy, online and mobile applications that are related to the project.

Led initiatives to improve processes in business, organizational, and operational areas.

Identified, evaluated, and analyzed call centre processes to create efficient solutions.

Led various Scrum meetings with development team to review functional specification and design the system.

Involved in determining gaps in the current legacy system and wrote the requirements that meet those needs in the new applications.

Created various artifacts for both internal business use and also external clients.

Worked with various financial institutions while on boarding/upgrading their systems on to our product platform.

Provided tier 2 support to users for specified applications, resolve issues or escalate to the vendor if necessary

Managed changes to business applications

Supported, researched and delivered of periodic changes to production systems to improve efficiency.

Provided strategic direction and oversight to other two business analysts working in the team.

Supported product owners in the pre-sales phase to create demos and presentations to the clients.

Leveraged communications skills to establish and maintain successful client relationships.

Proactively contributed to several successful implementations.

Key achievements: I understood the key business processes, application and their integration. Understood the day-to-day operations thoroughly and was involved in Operations review meetings too. Initiated hands-on training session to new staff on the ERP tool and also conducted workshops for the application updates.I was single point of contact for the ERP vendor within the first few months after joining at UMA. This is a major cost-saving factor as the external vendors supported in contract basis and are too pricy. Co-ordinated multiple application/system updates with both internal and external stakeholders.

Technologies Used: Rally, Bugzilla, Asana, HTML, VB/Java Script, Excel VBA, MS SQL Server, Oracle, MS Office, XML, Visual Source Safe, FTP, Visio, and SOAP

Business / Application Support Analyst

Baffinland Iron Mines, Oakville, ON

Job Responsibilities:-

Responsible for gathering requirements from end-user and to create stories for team to develop software modules.

Closely worked with business teams (Mine Operations, Site Services, and Material Handling), actively followed project status.

Conducted the meetings with stakeholders to understand/document functional, non-functional, and/or data requirements. Analyzed and created detailed functional, non-functional and/or technical specifications for development of new applications and integration to the system.

Organized and facilitated requirement workshop, focus groups, one on one interviews and group sessions to elicit precise requirement from key stakeholders for One-Key Upgrade.

Created presentations and lead client meetings with the senior government clients regarding status,progress, and concerns.

Tested the user stories for accuracy and compliance to ensure undisputed acceptance and validation of stories.

Led daily stand-up meetings geared towards sprint completion. Ensured Agile and Lean best practices are applied to software development and architecture creation.

Communicated project status, processes and business's needs in an organized and easy-to-understand manner, translating business needs to the technical team and vice versa using various UMLs.

Created development specifications outlining requirements.

Assessed scope and impact of business needs and managed client expectations.

Collaborated with team members to create detailed functional and/or technical specifications.

Served as a liaison between the stakeholders. Assessed available technologies and recommends solutions to development team.

Provided assistance to review QA test cases and scenarios.

Provided BA support to Development and QA teams during sprint cycles and test cycles.

Participated in testing, reporting on results, insuring quality and adherence to the business requirements.

Estimated own BA work effort and provide regular status reports on daily scrum.

Ensured timely project completion. Effectively communicate project status updates to project stakeholders.

Tracked the creation and disposition of project deliverables via weekly status meetings with project team members.

Identified end-user system training needs and collaborates with various cross functional super users in developing and maintaining training material.

Key achievements: Worked as a contractor for Baffinland Iron Mines and was responsible for projects like Manday, FMS (Fuel Management System) and Human Logistics. I acted as single a point of contact for critical applications. Many requirements needs to be done at on-site in Baffin Island and demanded more travel and weather the conditions are extreme.

Technologies Used: Bugzilla, HTML, VB/Java Script, Excel VBA, MS SQL Server, HP QC, MS Office and Visio

Technical Skills

Rally, JIRA, Bugzilla, Asana, ERWIN, Microsoft Office &Visio, Adobe Acrobat, Eclipse, MS Power Point, HP QC, XML, Toad, soap

Programming Languages: Java, Java Script, VB Script, VBA Script, Microsoft Visual Studio 2005 & 2008, Visual Basic,, VB Script, Power Shell

Database Technologies: Microsoft SQL Server, T-SQL, MS-ACCESS, ORACLE, PL-SQL

BI Technologies: SQL Server Reporting Services, SQL Server Integration Services, SAP Business Objects Crystal Reports, Report Smith

Miscellaneous: BMC Remedy (Change Management Tool), ITIL, HEAT Ticketing System, ASANA

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