PALAVPREET SINGH

***,****** ****, ********

ac7jh4@r.postjobfree.com

+1-647-***-****

Professional Summary

Highly accomplished, talented and result oriented business analyst with over 5 years of experience of working with key project stakeholders in identifying and documenting quality business requirements for new system implementations and major enhancement

Extensive experience in preparing business artifacts like business requirement document, functional specification document, designing process maps and business process modeling

In depth knowledge of software development life cycle and worked on various projects where waterfall and agile methodologies were used. Participated in sprint planning meetings during projects

Real time experience in application testing and creating test artifacts like requirement traceability matrix (RTM), test cases and test data

Experience in handling projects from their inception to go-live phase and working with different stakeholders through various phases of the project

Experience in transforming legacy system into modernized ERP system

Good knowledge about SQL and relational database management system and data base testing using SQL queries.

Good knowledge about Visio and confluence

Extensive experience in mentoring and training end users Skills

Agile and Waterfall MS Office

Business Process modeling (UML &

BPMN)

Visual Basic For applications

ERP(SAP) MS Visio

Team Management SQL

BRD and FRS preparation Jira

Relationship building SDLC

Automation/Process improvement

Confluence

STLC

Tableau

Innovative and Creative Problem Solving

Java

Professional Experience

Tata Consultancy Services (July 2014-Present)

Project 1: Mergers and Acquisitions (SAP)

Role: Business analyst

Key Responsibilities:

SAP SE Process Automation: Took the initiative to present the idea of automating the processes, thus saving time and valuable resources

Gathered requirements from various stakeholders to develop the Fiori application

Helped product owner with backlog creation, user story creation, user story prioritization and sprint planning

Prepared business cases, use cases, tested the product and coordinated User Acceptance Testing (UAT) of developed product

Worked on SAP Oman, Myanmar and Pakistan roll-outs and prepared the requirement gathering documents for the same.

SAP SE PLAT.ONE rollout: Worked for the operational integration of the newly acquired company PLAT.ONE into SAP SE ERP system.

SAP SE Concur rollout: Played an important role in gathering requirements and setting up the system for rollout

Involved in various Support related activities of the project like driving status calls for the tickets across various modules along with the respective callers

Prepared reports by collecting, analyzing and summarizing information and presenting it to higher management

Worked on NDA (Non-disclosure agreement) project: Gathering the NDA content from the client, maintaining it and sending it to new employees, Resolving any employee concern regarding their access to new system

NDA process automation: Worked closely with client and functional teams for the requirement gathering about the features of the application and then following the rest of the SDLC stages to deliver the application.

Project 2: CSI (Core System Integrator)

Role: Business analyst

Key Responsibilities:

Interaction with Client through business meetings, presentations and follow up discussions for understanding and gathering the requirements

Analyzed AS-IS processes, performed business requirements mapping

Identifying gaps between AS-IS and TO-BE processes, impacts, workaround and reporting needs

Preparation of Business Requirements and Functional Requirement Specification

(FS/FRS) document

Based on FS/FRS, working with the technical team to implement the new code in the system, which ultimately helped the development team in clearly understanding the requirements and developing the same without any confusion

Performed multiple levels of testing including sanity, smoke, regression, integration and user acceptance testing (UAT)

Prepared training documents, user manuals for end user and provided them training

Acted as bridge between client, delivery and testing teams during implementation phase

Supported the Go-Live process and resolved issues during maintenance phase Wells Fargo (July 2011- July2012)

Role: Business analyst

Project: Card Member Services

Key Responsibilities:

Gathered requirements from various stakeholders in accordance with projects objectives.

Translated stakeholder requirement into tangible deliverables such use cases, user stories, process diagrams

Performed the functional testing of the various modules of the CMS application

Identified the defects, tracked them and communicated the same to the developers to resolve them

reviewed user manuals and documentation and coordinated User Acceptance Testing

(UAT) of developed product

Provided assistance to perform Gap analysis

Resolved operational issues and made improvements to existing processes to achieve desired result

Academic details

MBA: Operations management, 2012-2014

Alliance University

B.Tech: Electronics and communication, 2007-2011 DAV institute of engineering and technology

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