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Customer Service Social Media

Shrewsbury, MA
October 29, 2018

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Nicholas Ray

Shrewsbury, MA *****


A hard-working, fast-learning communications expert seeking a position in the field of human resources, customer service, or social media management. Authorized to work in the US for any employer


Wegmans - Northborough, MA June 2013 to Present

● Customer Service, Seafood

Assist customers with orders and selection

Inventory management, portion product, maintain displays

Maintain seafood tanks and equipment

Serve Safe trained

● Cashier, Helping Hands

Assist customers with most any challenge associated with grocery shopping to assure a pleasant shopping experience

Complete checkout transactions, bag groceries in a fast paced environment

Meet or exceed Items Per Minute performance expectations

Customer satisfaction highest priority


B.A. in Communications

Worcester State University - Worcester, MA


● Microsoft Excel, Powerpoint,Word, Google Drive, Hootsuite Certifications

Hootsuite (social media management), TIPS (Training for Intervention Procedures) Human Resource Courses: (

Connecting with Executives, Dealing with a Difficult Boss, Resource Development, Getting Promoted, Thought Leadership, Decision-Making Strategies, Executive Decision Making, Administrative Human Resources, Conflict Resolution, Human Handling workplace bullying, Company Onboarding, Coaching and developing employees, Hiring your team, Negotiation

Publications:“Assessing Representations of Diversity through DC Comics Superheroes”

Other Activity: Sunday school teacher 2009-present

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