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Business Analyst

Mississauga, ON, Canada
October 29, 2018

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Gauri Purohit – Business Analyst

Phone: +1-647-***-****; E-Mail:


Professional Summary

Seasoned Business Analyst and Scrum Master with 5+ years of experience in various domains – financial services, retail, education and manufacturing. During my career, I have delivered projects in below areas performing the role of a Business Analyst:

- Digital - ecommerce - ERP - Credit cards -healthcare - Education and eLearning Strengths and Area of Expertise

Requirements elicitation

Vendor management

Stakeholder Management

Excellent understanding of SDLC, PDLC &PMLC

Waterfall, agile and Hybrid models

Process Mapping & solution design

Certified Agile Scrum Master

Exposure to complex assignments

Support Project Management

Project planning and tracking

Mentoring and training

Risk Management

Hands on experience with Excel, PowerPoint, Visio, Jira, HP-ALM

Project Experience and Employment History

Business Analyst with SCI Logistics, Mississauga from Aug 18- present

Collaborate with key stakeholders to identify and scope functional and technical product requirements

Translating client business requirements into functional and information documentation, identifying alternative business design options and solutions for health and safety procedures; ensuring that the solution(s) satisfy all business requirements.

Develop appropriate solution(s) to address identified requirements or gaps and Construct health and safety processes according to approved specifications.

Business Analyst with Questron Technologies, Mississauga from Nov2017 – July 18 The project was to review existing “Job-Boss ERP functionality” and propose design enhancements to make existing processes more robust, efficient, to increase efficiency, enhance sales, improve customer service and first-time contact resolution. Key responsibilities:

Process Mapping: Document as-is process, analyze capabilities and identify gaps.

Conduct requirement elicitation exercises.

Perform JAD sessions with all stakeholders and documents business requirements.

Lead walkthrough sessions and capture feedback / sign offs.

Document solutions and conduct walkthroughs for development / test team.

Work with product management team to prioritize the product and feature backlog

Support system testing as a BA and perform UAT testing with business.

Collaborate with product management, sales, professional services, and customer technical support to ensure monthly product releases and organizational readiness for product delivery.

Lead and participate monthly meetings with development partners group, product management and customers to elicit customer requirements and drive the product and feature backlog.

Reduced rework by 30% by implementing an Enterprise Resource Planning system adhering to the ISO 9001 manufacturing standard, integrate quotes, sales, order entry, management of parts & accounting and transformed processes for the organization.

Environment: MS Project, Publisher, Excel, Word, PowerPoint and Visio), Quality Center, SharePoint Business Analyst with Canadian Tire, Toronto from Sept 2016 - Oct 2017

Project 1: Canadian Tire triangle credit Card : The objective of the project was to build a web-Based system to allow the customer to apply for the new triangle credit Card by using their valid government ID in the store Gauri Purohit – Business Analyst

Phone: +1-647-***-****; E-Mail:


as well as online. Customers could use it to make an instant payment and gather rebates (Canadian Tire Money) if they were approved.

Project 2: Corporate Gift Cards Ordering System: The objective of the project was to build a web-based system to allow its business customers to create accounts and place their orders for gift cards online. Customers could make payments for their purchases and also track order progress and delivery.

Project 3: Canadian Tire Mobile App: The objective of this project was to develop a mobile app that would eliminate the need to carry Canadian Tire Money Card and provide features such as create shopping list, receive notifications and check loyalty points balance, the app runs on Android and IOS platforms Key responsibilities:

Information gathering and determining stakeholder requirements by appropriate elicitation techniques.

Liaised with business stakeholders, subject matter experts, technical team and vendors to evaluate, analyze and transform requirements into business requirements and system specifications through Use Case Modeling, prototyping and reverse engineering.

Planned and conducted project meetings, JAD sessions, information sessions and walk through sessions to prepare BRD, SRS, process maps, wireframes and other documents for technical requirements, estimates, system design, test plan and support mechanism.

Compose user stories as part of an Agile project framework and manage product backlog and user story priorities

Conducted gap analysis, risk analysis and proposed appropriate mitigation strategies, Prepare Sales forecasts to assist Supply Chain with Production

Maintained communication and collaboration with different stakeholders with regular updates to Project Manager.

Collaborate with the product and development teams to engage in and manage progress of product enhancement.

Participates in Agile cadence such as Scrum stand-up meetings, backlog grooming sessions, review and retrospective meetings.

Conducted planning and estimation of different phases of the project, provided support in development, Quality Assurance (QA), User Acceptance Testing (UAT) and post implementation support. Environment: SQL, MS Visio, SharePoint, JIRA, MS Outlook, MS Project, MS Word, MS Excel, HP-ALM, Smart Draw Business Analyst – Technology enablement with Suncity World School, India from Sept 2009 – March 2016 Project: CampusCare is the corporate level self-service portal which is an interface for student and institution communication. The project was to conceptualize and develop the portal as well as develop a governance structure for post implementation support.

Key responsibilities:

Lead the implementation for process improvement across business functions for catering to 20000 students.

Liaise with cross-functional teams (Operations, Strategy, Marketing, PR & Finance) to understand requirements.

Conduct interviews with departmental leads and develop new workflow and use cases.

Identify IT procurement needs, costing and vendor short-list for suggested processes.

Present findings and suggested processes to leadership team and obtain buy-in.

Prepare RFI, RFP & RFQ documents for short-list of vendors and engage in end-to-end procurement, contracting, SLA and negotiations with IT vendors.

Manage day-to-day integrated planning, scheduling and tracking of implementation.

Supporting collaboration with senior leadership/steering committees to ensure delivery on timelines.

Identifying and assessing project risks, and advising client on remediation strategies.

Led the interaction, planning, execution and communication with IT vendor.

Lead the IT Asset Management initiatives for the entire Group of Institutions (i.e. 5) with 23% cost savings.

Delivering onsite or remote week-long intensive training sessions to the clients and prepare training modules and user guides.

Design process and template for management of IT Assets, including licenses for 1500 users.

Provide quarterly IT Asset Reports to leadership team along with anticipated requirements and costs.

Liaise with preferred IT vendors and conduct procurement through RFI & RFP process as applicable.

Negotiate prices and execute contracts with selected vendors. Gauri Purohit – Business Analyst

Phone: +1-647-***-****; E-Mail:


Led the marketing design initiatives for Corporate Group and build innovative designs for marketing – corporate presentations, brochures, advertisements, e-newsletters and signage.

Work alongside the design vendor to fulfil marketing division’s requirements for events and advertising initiatives. Environment: HP-ALM V11, Windows XP, SQL, PL/SQL, MS Office, JIRA, Quality Center, Share Point HCL Technologies, India from June 2005 – June 2006 Jr. Business Analyst

Conduct follow-up meetings for feedback from users and management to gauge success and acceptance of projects.

Acted as liaison with cross functional teams to provide support and troubleshoot production issues.

Reviewed research and secondary documents to deliver presentations to business stakeholders. Network Engineer

Responsible to provide technical support and intake client requests, log/categorize issues for resolution using parameters such as business impact and level of criticality

Troubleshoot and isolate issues for Public Cloud products, Shared Hosting service products & Data Center products.

Maintain consistent technical update and provide internal router, modems troubleshooting services for networking equipment from Netopia, Netgear and Linksys.

Education and Trainings

Master’s degree in Computer Science

Bachelor’s degree in Computer Applications

Certified Scrum Master, Scrum Alliance (License No.: 783278)

Advanced studies in Oracle for Database Management Administration (8i) with Developer/2000 Professional Accolades and Volunteer Work

Ideated, built and successfully maintained Employee Engagement Team, Suncity World School, 2009-16

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