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Administrative Assistant Office

Rochester, NY
October 29, 2018

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Lisa M. Anguish

Tel: 585-***-****

Summary of Qualifications

Self-motivated Administrative Assistant with exceptional organizational capabilities, problem solving and communication skills. Dependable and people oriented. Proven ability to productively manage heavy workloads while maintaining high quality standards.

Skills include:

Microsoft Office including: MS Word, Excel, Outlook, Power Point

Gen4, Benefit Solver & Employee Navigator Database Programs

Protivity & AS400 Database Programs

Education & Training

A.A.S. Diploma, SUNY Morrisville, Morrisville, New York

Highlights of Qualifications

Administrative Skills

Information Management – Electronic

Employee benefit enrollments and terminations with various carriers.

Payroll audits provided to clients.

Maintenance of multi-project files Public Works Department.

Maintenance of Material Safety Data Sheets complying with New York State requirements serving Parks and Facilities Department.

Maintained spread sheets for budget purposes.

QuickBooks Premier Manufacturing and Wholesale Edition.

Information Management - Hardcopy

Archival of old projects, merging with existing archived materials as appropriate, in compliance with New York State requirements.

Strong Written Communication

Writing letters, memos and emails to clients, carriers, vendors and employees.

Strong Verbal Communication

Develop close relationships with clients and employees. Able to speak with people regarding sensitive subjects.

Strong Organizational Skills

Able to balance priorities and work on multiple projects at the same time.

Customer Service

Strong Interpersonal and Multitasking skills

Extensive contact with members, co-workers, supervisors.

Interviewing clients.


Maintain confidentiality and security of all corporate information.

Handling confidential financial information.

Recording personal information for clients, customers, superiors.

Supplying clients, customers with accurate information.

Certification with HIPAA regulations.

Professional Experiences


Member Services Staff – Bay View Location 2005 - Present

Interact with members and all levels of staff within the facility. Handle confidential and financial information. Maintains order within the Welcome Center area, Facility Supervisor when necessary.

HS ASSEMBLY, Rochester, New York

Office Manager 7/2018-Present

Recording accounts receivables and payables into QuickBooks. Collection of outstanding receivables. Bank deposits. Answering multi-line phone system. Processing and shipping orders for clients, as well as product distribution upon receipt. Delivery and pick up of special orders outside of the facility. Ordering and maintaining office supplies. Interacting with clients on premises.


Hostess, Server, Bartender 6/2018-Present

As hostess: responsible for greeting and seating guests, pre-bus tables for servers, wiping and organizing tables once guests have left the establishment. As server: greeting the guests and informing them of my name, taking food orders and then entering them via computer, delivery of food to all guests within the restaurant. As bartender: greeting the guests and filling their drink orders, filling drink orders for other servers, cleaning and maintaining a well-stocked bar, taking food orders, running the NYS lottery machine, collecting server cash-outs at the end of shifts.

HOWARD HANNA REAL ESTATE SERVICES (Formerly Nothnagle Realtors), Ontario, New York

Administrative Assistant 2/2016-03/2018

Worked directly with each individual Realtor, handling confidential information discreetly and professionally. Coordinated other duties/projects as requested. Answered multi-line phone system, ordered and maintained office supplies, document formatting,

proofreading, ensuring that documents and paperwork were completed correctly, data entry, submitting ads, printing/copying/ faxing/distributing documents.


Group Benefit Administrator 7/2015-1/2016

Worked with clients and their employees to provide relief on benefit related matters. Responsible for maintaining a high level of client satisfaction by working with internal resources and external carrier partners to provide assistance with benefit administration. Effective and professional communications to clients and their employees. Responded to all requests within 24 hours. Prioritized and managed individual work load on a daily basis. Assisted employees with questions and issues regarding their personal benefits packages and accurately maintained employer databases, including timely documentation of all correspondence.

Eligibility Administrator 9/2012-7/2015

Accurate and timely processing of employee benefit enrollments, changes and terminations in database as well as with carriers. Identify inaccurate or incomplete benefit changes. Respond to internal data audits as needed to ensure integrity of database systems. Ensured client needs were met and that actions were in compliance with IRS/federal/state rules and regulations.


Administrative Assistant – Carlson Metro Location 2012 - 2012

Interacted with members and all levels of staff within the facility. Handled confidential and financial information. Created and maintained table files for program registration, created flyers for branch events, distributed mail throughout the facility, distribution of invoices for payment.

TOWN OF WEBSTER, Webster, New York

Office Clerk III – Civil Service Position 2008 - 2011

Civil Service position; worked directly for the Commissioner and Deputy Commissioner of Public Works performing all office procedures; familiarity with fax/scan/copy machine.

TOWN OF PENFIELD, Penfield, New York

Office Clerk III – Civil Service Position 2005 – 2008

Civil Service position; worked directly for the Director of Parks and Facilities performing all office management.

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