I am hard working, fast learning, and a driven individual with
the desire to work with people who want to make the world a better place. I enjoy working with people, enjoy working with technology, and enjoy helping others achieve their goals and aspirations. Authorized to work in United States for any employer.
2017 - 2018 Hennepin County Sheriff's Office
Owner and Operator
Identify problems, make decisions and interpret results based on quantitative techniques.
Develop disciplines of management by planning, strategy, organizing, staffing, leading, control and change
Improve quality and productivity by streamlining systems and processes.
Eliciting requirements from customers to employees and other stakeholders.
Leadership, business case development and conduct cost/ benefit analysis.
Written and verbal communication skills.
Gathering, Analyzing and documenting business requirements and customer requirement for development and perform gap analysis. 2013 - 2017 United States Army
Fort Indiantown Gap
Trained extensively in defensive tactics, weapons, problem solving, and case management.
Effectively uses experience, hands on and education to address large work loads and situations.
Held Secret Clearance.
Customer service and 92F helped military families with day to day problems and finding solutions
Certified first Aid and CPR.
Team work, dedication to task and making sure work is completed. 2015 - 2017 United States Postal Services
Supervised large operations using leadership and interpersonal skills. Supervised trained employees by communicating effectively both written and verbally.
Provided customer service skills by analyzing customers issues and solving within the deadlines.
Gathered, compiled information and prepared reports using MS office 365 and Sharepoint.
Knowledge of postal laws and regulations, operations, practices and standards.
2017 - 2020 Bachelors in Information Technology And Management American Military University
2018 - 2018 Business analysis certificate
University Of Minnesota.
Introduction to Business Analysis.
Business Solutions Scoping and eliciting requirements. Business Requirements Analysis.
Supporting Documents and Managing Requirements and Validation Solutions.
Stakeholder Management, Business Analysis Planning and Estimating. Technical Writing.
Introduction to Agile.
Good communication Skills verbal and written.
Problem Solving Skills
Expert in Analyzing and Identifying issues and finding solutions. Team Player
Works with patience and positive attitude with co workers and management. Critical Thinking Skills
Evaluates multiple options before helping a team settle on a solution Microsoft office
Certified trained by Excel with Business.
Available on request.