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Human Resources Customer Service

Location:
La Vergne, Tennessee, United States
Posted:
October 29, 2018

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Resume:

MICHELLE MORGAN

615-***-**** ac7jff@r.postjobfree.com

SENIOR HR GENERALIST

A HR Generalist/Recruiter with 10 yrs. of progressive experience managing employee relations & compliance, employee engagement, talent acquisition, onboarding, and performance management processes, as well as training and policy development. A successful leader, self-motivated, and innovative; with demonstrated problem solving skills: and the ability to document detailed information and provide strategic advice to management and staff.

A result driven, team player: with the ability to communicate effectively, and building business partnerships with internal and external customers. I have a strong passion for helping people. Proficient with HRIS, Data management, applicant tracking and Microsoft office word excel and power point computer programs.

HUMAN RESOURCES SKILLS/CERTIFICATION

I am currently enrolled in a Human Resources Professional course studies to prepare and obtain my SHRM-SCP certification within the next 8 months. PEOPLE ORGANIZATION STRATEGY WORKPLACE

® Talent Acquisition & Retention HR Structure Employment Law Organizational Effectiveness Training & Development Legal Compliance Regulations Employee Engagement Business & HR Strategy Workforce Management Leadership Process Improvements Employee Relations Total Rewards Performance Management Technology & Data EMPLOYMENT HISTORY

CIP (Continuing Impacting People)

HR Independent Consultant 2018- 2018

® Handled recruitment efforts skilled labor hard to fill positions for Metal fabrication manufacturing.

® Reviewed job requirements and developed interview questions to conduct preliminary phone screenings.

® Posted positions on job boards; participate in job fairs and other networking events to recruit talent.

® Developed sourcing list to obtain candidates (i.e. technical colleges, career centers& veterans resources).

® Partnered with Job centers to obtain information on Apprenticeship, IWT (incumbent worker trainings) to build a pipeline of talent.

Altria (Consumer products fortune 200 Company)

Human Resources Generalist 2015 – 2017

® Provided talent management staffing and support to obtain and maintain a diverse workforce.

® Utilized subjective selection criteria method to determine the candidate’s qualification for the position.

® Assisted with candidates pre-screening, administered testing, assessment and onboarding process.

® Assisted both union and non-union stakeholders and employees to answer questions and concerns.

® Maintained the internal bidding process and identified the qualified employee to award the position.

® Ensured new hire paperwork was completed correctly and entered in the HRIS system. 2

® Utilized best practices and tracking systems to improve service delivery in the recruiting process.

® Provided new hire status updates and feedback to stakeholders (hiring managers, and candidates) HCA- Hospital Corporation of America, Health care co. (Contract) - Brentwood, TN Human Resources Generalist 2015 - 2015

® Provided human resources support to business unit leaders, processed job requisitions & reconciled invoices.

® Functioned as a liaison for employees and management staff to answer questions on policies & issues.

® Provided customer service to all lines of business through advising managers and employees.

® Provided day-to-day benefits administration services on worker’s compensation, FMLA and disability.

® Provided consulting to the business leaders to build collaboration and support business objectives.

® Planned and prioritized work to meet commitments for the transformation to the HR1 Service center.

® Managed dashboard to respond to request on job requisitions, payroll issues and invoice matters. AMERIGROUP, Health Care Solutions for Medicaid & Medicare (CONTRACT) - Nashville, TN Customer Service Representative I /Verification Spec. 2014 - 2015

® Responded to customer questions via telephone, written correspondence on insurance benefits.

® Handled provider contracts, and eligibility claims for the customers.

® Analyzed problems and provided information and solutions to member and providers.

® Handled customer’s calls in multi states to convey changes to their Medicaid and Medicare benefits.

® Reported root causes on corrective actions and authorized verifications on medical procedures. COWAN BENEFITS, Employee management & health brokerage (contract) Franklin, TN Benefits Administrator Assistant 2013 - 2014

® Assisted with coordinating the day-to- day processing claims reports for the clients

® Provided routine audits for FSA/HRA benefits programs for 25 plus clients.

® Resolved Client issues with FSA/HRA reimbursements.

® Entered medical and dependent care claims in the Data management system.

® Conducted audit reports to provide reporting to reconcile invoice, and approvals process. EMBRAER AIRCRAFT MAINTENANCE Nashville, TN

Embraer is one of the largest aircraft manufacturers and aircraft maintenance companies in the world. Human Resources Business Partner I (PROMOTION) 2008 – 2012

® Maintained the day-to-day full lifecycle of HR functional areas within assigned business units.

® Conducted managers training on performance management, disciplinary actions and employee issues.

® Assisted in the development and implementation of human resources policies and procedures.

® Partnered with leadership and employees to build a collaborative productive work environment.

® Conducted effective and objective investigations utilizing sound judgment/ tools to resolve violations

® Responsible for supporting 200-456 employees as well as 60-104 contractors.

® Maintained knowledge of legal requirements, mitigate legal risk and ensure regulatory compliance.

® Provided management with HRIS reports in relation to establishing staffing department goals.

® Provided Training for new hires and contractors; new hire orientations, sexual harassment and SIDA.

® Developed & implemented an EAC committee to address employee survey concerns and results. 3

® Handled the FMLA, short & long-term disability process & paperwork & provided guidance to employees and managers.

® Managed employee events/activities for; employee awards banquets, picnics, Christmas parties and health & wellness fair.

EMBRAER AIRCRAFT MAINTENANCE Nashville, TN

Recruiter- (Aviation Manufacturing, Co.) 2008 – 2009

® Interviewed potential candidates and referred applicants to the hiring managers for further consideration.

® Communicated and advised leadership on staffing and HR policies, and procedure programs and laws

® Managed communications to key stakeholders, managers, and candidates to, ensure timely updates.

® Maintained current knowledge of (EEO) affirmative action guidelines, laws, and ADA.

® Handled talent acquisition process, recruiting exempt and nonexempt positions, Administrative, Tech.& contract.

® Attended regional and national recruiting conferences and job fairs at selected institutions.

® Created and maintained weekly reports on recruitment activities, applicant flow and new hires.

® Assisted with annual reviews and made recommendations to Management on staff improvements. CONTINUOUS CARE SERVICES, Home health care service - Nashville, TN Talent Acquisition Manager 2007 - 2008

® Built and maintained a strong functional team of staffers to schedule clinical staff in the homes.

® Created and executed recruiting strategies to fill open positions.

® Conducted phone screens to obtain information on the candidates work history and qualifications.

® Managed a staff of 4 Staffing Administrators in the Human Resources department.

® Recruited for administrative and clinical positions (i.e., LPNs, RNs, CNTs & management positions).

® Extended job offers to qualify candidates and initiated training schedules and curriculums.

® Created the hiring guidelines for compensation and salary grid to assist with payroll automation.

® Reviewed and made necessary benefit adjustments in HR systems BAPTIST HOSPITAL Nashville, TN

Recruiter (Healthcare) 2005 – 2006

® Sourced, screened and interviewed a high volume of administrators, practitioners and staff.

® Demonstrated leadership skills by identifying, qualifying and retaining exemplary employees.

® Ensured all compensation and benefit issues were addressed to prevent legal liability issues.

® Maintained current knowledge of state and federal employment laws, policies and procedures.

® Verified licensures and credentials of nurses and other health care professionals. EDUCATION & TRAININGS

BELMONT UNIVERSITY Nashville, TN Class of 2011

Bachelor of Business Administration (B.B.A.) with a concentration Human Resources Management

(Completed degree while working full time)

HR Affiliations & Professional Development: Member -Middle TN Society for Human Resources Management (SHRM)

® Completed ongoing training in the areas of benefits, employee and labor relations, Legal Training for HR Professionals, Talent Management Strategy, leadership, Management Skills Training, Preventing and 4

Addressing Harassment in the Workplace, Evidenced-Based Decision Making, Critical Thinking, Benefits Conference Communicating effectively & time management.



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