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Customer Service Mental Health

Prescott Valley, AZ, 86315
October 29, 2018

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**** **** ******* ****, ******** Valley, AZ, 86315

Phone 928-***-****


Over 30 years of experience in HVAC repair and maintenance, including 19 years supervisory experience. I have knowledge in many different applications including chillers, boilers, both steam and hydronic. I successfully owned and operated my own business from 1985 to 2014. I have a daughter who suffers from mental illness. To advocate for her and other mentally ill persons, I served on several mental health boards. In New Jersey, I was chair of the Sussex County Mental Health Board for 6 years. I also served as member of Concerned Families of Greystone. Later on I chaired the committee. Greystone is a state psychiatric hospital. I served on a court appointed committee to monitor Greystone. I also served on a sub-committee of Concerned Families to monitor and report on programs offered to the patients at the hospital.



COACH OPERATOR, Northern Arizona Coach lines

Responsibilities include customer service, safe driving, vehicle inspections and keeping a schedule, requires Commercial Drivers License

SEPT 2014- DEC. 2016

HANDICAP VAN OPERATOR, Prescott Transit Authority

Assist handicapped passengers to and from doctors appointments’, including door to door services as well as other taxi like responsibilities

MAY 1985 – SEPT 2014

OWNER/ OPERATOR, Ferraro Floors LLC.

Met with perspective customers, gave estimates, scheduled job dates as well as supervising and completing jobs. Details include: installing, repairing, sanding and refinishing hardwood floors, I oversaw every aspect of the job and my employees from start to finish. This business was a family business, run by my father and I started when I was 12 years old

FEB 1971 – NOV 2004


Responsible for overseeing 12 employees and over 500,000 square feet of Verizon owned buildings. Responsible for repair and maintenance of HVAC, plumbing, electrical, house service, and grounds maintenance. Customer service was paramount and some traveling was required, New Jersey based job

MAY 2014 - SEPT 2014

SCHOOL BUS DRIVER, Dewey-Humbolt Schools

Responsible for performing pre and post trip inspections, bus cleanliness and student safety while bus is in operation


SEPT 1961 - JUNE 1965


High school diploma earned with an emphasis on business and college courses

While employed by Verizon, I attended many schools including Basic and Advanced HVAC courses, Basic and Advanced electrical courses, Schematic reading, and boiler maintenance courses. I achieved the following designations from BOMA (Building Owners and Managers Association): RPA (Real Property Administrator), FMA (Facilities Maintenance Administrator), SMA (Systems Maintenance Administrator), and SMT (Systems Maintenance Technician) These designations were achieved home study. I was also certified to repair and maintain HVAC systems in New Jersey and Pennsylvania. I had a Low Pressure -In Charge- Boiler License.


I served in the U S Navy and achieved the rating of Boatswains Mate 3rd Class (E4). I was an assault boat coxswain. I served in Vietnam from 1967 until 1969. In 1970 I was aboard the primary recovery ship (USS Iwo Jima) and picked up Apollo 13.

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