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Manager Engineer

Nairobi, Kenya
October 29, 2018

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Nairobi 072******* Skype: Patrick.kimotho1


Holder of a bachelor’s degree in telecommunication and information technology.

2 years’ experience in IT firms, majoring mainly on networks and ICT training and helpdesk support.

Demonstrated success in leading a team of about 60 field technicians in implementing a nationwide government project.


ICT Training

Network Monitoring

Ticketing systems

- Helpdesk Support

Operating Systems

Call Centre Ops

Data Centre Ops

Professional Experience

Company: COM21_

POSITION: ICT Consultant -Team Leader of Field Technicians

April 2016- January 2018


I work as a consultant in a nationwide program called the Digital Literacy Programme that was initiated by the government.

a)Deployment of ICT devices in schools at a national wide level accompanied by training of teachers on how to set up the devices involved.

b)Installation of network devices at primary schools.

c)Troubleshooting and support related to the project.

d)Regular reporting

e)Helpdesk support

I have also been involved in support and troubleshooting of Kenya National Library Service (KNLS) network in various parts of the country

2. Company: Wanachi Group (ZUKU)

Job Description: NOC Engineer

September 2014 – December 2014


1. Consistent and proactive monitoring and troubleshooting of all network infrastructure -Data Centre, HFC, GPON,

2. Administering first-level troubleshooting and support providing confirmation of issues and events.

3. Outage/degradation detection and notification to relevant teams within the stipulated timelines

4. Performing redundancy testing and report

6. Follow-up every outage noted to ensure that it is resolved within defined SLAs

7. Interfacing with other Engineering / Technical staff and help coordinate cross-functional dependencies for system maintenance and change management.

Education & Certifications

Sep 2011-August 2015

Kenyatta University (Bachelor of Science in Telecommunication and Information Technology)

Second Class Honors

Jan 2007-Nov 2010

Completed K.C.S.E certification

Obtained a mean grade of A plain with 81/84 points

Of Note

Professional Development:

Complete ongoing training in the areas of helpdesk management, use of solarwinds and related soft wares in network management and TV broadcasting.


Member of Atlassian Group Africa


Patience Asiime

General Manager,

COM21 Ltd

Cell: 071*******

John Musila

ICT Manager,

COM21 Ltd,

Cell: 071*******

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